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Reviews (5,532)
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Traveller rating
4,111
1,014
249
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66
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4,111
1,014
249
92
66
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27 - 32 of 5,532 reviews
Reviewed 3 weeks ago

I checked into Mandarin Oriental hotel to celebrate my husband's birthday.
It was magical,fantastic stay. Couldn't have asked for more.
Will coome back just for a leisure stay.
The staff were so friendly, I just felt as if we knew each other for years.
Rooms were super clean and we requested for KLCC view which was so mesmerising.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
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Review collected in partnership with this hotel
1  Thank hardev2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded 2 weeks ago

Dear hardev2018

It is great to hear that you brought home with you a fantastic birthday celebration experience at Mandarin Oriental.

Thank you for staying with us and we look forward to welcome you and your husband back for many more special occasions.

Cheers
Frank P Stocek
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Warm feeling as a guest in this hotel. Every staff is friendly and approachable. Help is always around the corner. Location of hotel is excellent. Hotel itself is majestic. You cannot ask for more, hotel exceeded expectations.

Room Tip: Needs more ability to play with light intensity in the room. Will enhance the night skyline.
  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
1  Thank Faizanhussain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Dear Faizanhussain

Thank you for your lovely description of our hotel.

It’s so heartening to hear that you enjoyed all aspects of your stay with us and your positive feedback will deeply motivate our colleagues to the highest level. We greatly appreciate your kind patronage and look forward to welcome you back to your home at KLCC!

Warm regards
Frank P Stocek
General Manager

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Reviewed 3 weeks ago via mobile

Probably the best hotel i’ve ever stayed in! Service was flawless, room was spacious and clean, the pool/gym/sauna were great, and the hotel’s special club was out of this world, just perfect! Nothing at all to complain. For sure will come back!

Stayed: June 2018, travelled as a couple
2  Thank André C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Dear Andre C

Such a brilliant post – thank you very much!

We certainly look forward to welcome you back for another exceptional experience at Mandarin Oriental.

Cheers
Frank P Stocek
General Manager

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Reviewed 3 weeks ago

Located right next door to the Petronus Towers, this hotel reeks of luxury from the moment you step inside. Ok, the check in was a little slow when we visited, but the staff attentive and friendly. The room was beautiful and the Executive Club Lounge on the 24th floor which we had decided to take, was beyond our expectations. We visit KL annually had have stayed at Shangri La previously, that is, until now - M/O have gone out of their way to accommodate us from a business perspective and personally ... Shangri-la will never get our business again and am now a Mandarin Oriental convert.

  • Stayed: June 2018, travelled on business
    • Sleep Quality
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    • Service
1  Thank Bradley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Dear Bradley G

Thank you for a glowing review on our Club Lounge’s facilities and excellent service. We look forward to welcome you back for another fantastic stay on our Club Floor, either for business or leisure!

Cheers
Frank P Stocek
General Manager

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Reviewed 3 weeks ago

Probably the best club lounge we have ever used. Well worth the extra cost. Mr Kamal oversees the efficient service ably assisted by superb staff amongst whom should be mentioned are Mimie and Razaman. The pool area is delightful. Underrated is the Aqua restaurant by the pool.The food is excellent as is the service and the view, especially at night is spectacular. Full marks to Veep, Ade and Alex who looked after us so well.

Room Tip: The extra cost for the club level rooms is well worth it.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank rastash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Dear rastash

Another superb review on our Club Lounge’s facilities and AQUA – thank you very much!

Kamal, Mimie, RAzman, Veep, Ade and Alex are deeply inspired as it is our aim to present our guests with an exceptional experience at Mandarin Oriental.

Thank you for staying with us and we look forward to enamour you with our luxurious hospitality when you are back in KL.

Cheers
Frank P Stocek
General Manager

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