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“Fantastic”

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Shangri-La Hotel Kuala Lumpur
Ranked #5 of 350 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 24 September 2017

A superb hotel, that got everything right. Great service, great staff, great facilities, great food. We paid extra for Club Lounge - worth every penny, with the options for afternoon tea, and evening cocktails. Good location, close to Petonas Towers, and shopping mall. Highly recomended.

Room Tip: Use Club Lounge
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  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank NigeH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 25 September 2017

Dear Guest,

Thank you for choosing to stay with us during your and for giving us such a wonderful review on TripAdvisor. We are delighted to know that every aspect of your stay was well managed and that our facilities and services lived up to your expectations. It would be our pleasure to welcome you back for another memorable stay during your next trip to KL.

Best regards,
Manfred Weber
Area General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 24 September 2017

From the moment you arrive here you know your going to get well looked after. Was upgraded to the Horizon Club which was a nice surprise. Beds comfortable and noise isolation from the busy streets below is 100% and exceptional in general leading to a relaxing stay. Staff at the Horizon club were all attentive and friendly and I was well looked after by the manager Zie and her team. The hotel is exceptionally well placed with bars and restaurants just across the street and the nightlife of Birkut Bintang a 5 minute (12RM) taxi ride away. Can't see myself staying anywhere else when I return to Kuala Lumpur. First rate.

  • Stayed: September 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Ireton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 25 September 2017

Dear Guest,

Thank you for your patronage with Shangri-La Hotel, Kuala Lumpur and for rating our services as excellent. We are truly happy to know that you have enjoyed your stay with us and that the guest room as well as the facilities at Horizon Lounge and services of our staff lived up to your expectations. It was a pleasure being of service to you and we look forward to having you as our guest soon. Thank you.

Best regards,
Manfred Weber
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

We checked in yesterday to celebrate my wife's birthday. We informed the hotel well in advance of this celebration and they surprised us.

Our room was beautifully decorated to suit the occasion, our room type had access to the Horizon Club, and it was simply awesome.

The Horizon Club ambiance, location and selection of finger foods and beverages were superb. The selection of alcoholic beverages were awesome and they were very very generous in serving during the evening cocktail service.

The breakfast at the Lemon Garden restaurant was marvellous... they had an extensive range of international cuisine to cater to guests residing in the hotel from various parts of the world.

The Sauna & Steam room was large and spacious and it was a great experience, they had a large jacuzzi with a cold water pool located next to it to do a snap chill!!

All in all, we sum it up as an excellent experience. The staffs were very friendly, always smiling and cheerful in appearance.

We will surely recommend this hotel to all for any occasion it may be, I'm sure you'll have a great experience...

My wife and I would like to thank Ms Vanessa Toan & Mr Desmond Alexander for making our stay a memorable one. They went out of their way to ensure we were in comfort, and that's remarkable.

We'll be back for the next occasion .

Stayed: September 2017, travelled as a couple
Thank Magandran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 25 September 2017

Dear Guest,

Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur during the celebration of your wife's birthday and for giving us this fantastic review on TripAdvisor. It is truly rewarding to know that you had a pleasant stay with us from the moment of check-in to check-out. I would like to thank you for giving your highest commendation on the Horizon Lounge, the breakfast selection at Lemon Garden as well as the hospitality and attentiveness of our staff, namely Vanessa and Desmond. Your compliments will certainly spur us on to provide the very best for our guests.
We are glad that you enjoyed the little surprises in your room and we look forward to welcoming you back for another memorable stay in the near future. Thank you.

Best regards,
Manfred Weber
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

Best hotel experience I can't say enough good things about. Service is above excellent and staff is always helpful with a smile. Rooms and views are breathtaking food is excellent and actually taste very good and the variety is endless. I've stayed their 4 times and all I can say is 5 stars is not enough.

Stayed: January 2017, travelled as a couple
Thank FongChee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 25 September 2017

Dear Guest,

Thank you for choosing to stay with Shangri-La Hotel, Kuala Lumpur and for your fantastic review of our hotel. We are delighted that you were pleased with our services, food options as well as the attentiveness and hospitality of our staff. We look forward to making your fifth stay with us yet another memorable one. Thank you.

Best regards,
Manfred Weber
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017

We booked a room at the Shangri-la at short notice late at night after needing to find alternate accomodation quickly. We booked a club room and were welcomed to express check-in on a separate floor. It's a 12 year break for me between visits here and this hotel is just as good as it was then. Fabulous staff and amenities, room was great and we enjoyed the club room benefits including breakfast and canapes. Great location too but the staff really make this hotel, they are very friendly and welcoming.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank L0rna_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 25 September 2017

Dear Guest,

Thank you for preferring Shangri-La Hotel, Kuala Lumpur and for this wonderful review on TripAdvisor. We are pleased to know that your current visit was as good as the previous one and we greatly appreciate your commendation on our facilities and services, as well as our staff. We are certain that they would be deeply motivated by your positive feedback. We certainly look forward to welcoming you back for another memorable stay soon. Thank you.

Best regards,
Manfred Weber
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Price Range: $164 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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