Welcome to KL - you are highly confused about which hotel to choose!! There are so many options, so lets try to sort this out.
On our previous visits to KL, we have stayed at the Intercontinental, Royale Chulan and Crowne Plaza. This time around we chose the Melia. Let's try to rate it against the other 3 prime hotels I have visited.
When we stayed - we were in the Melia for 4 nights in May 2012.
Booking - we booked through www.hotelclub.com/ visa offers. Got a good deal of MYR 210 per night including breakfast for the basic room. You can also try www.hotelscombined.com for regular offers. The website of Melia in fact gave out the most expensive rates, so always look at travel websites for good deals. We even wrote to them but they did not lower their rates.
Arrival - we took the red Skybus (cleaner and newer than the yellow aerobuses) from LCCT to KL Sentral for MYR 9 per person. From KL Sentral we hopped into a prepaid cab to the Melia for MYR 12 it was I think. The bell boy received us promptly and took the baggage. His name was Hassan and he was a good concierge throughout our stay.
Check-in - was fine, it was about 130 or 2 pm, and we were the only one's checking in. The friendly girl checked us in, took a deposit on our credit card, and then we were informed that my 6-year-old did not have free breakfast. How much can a 6-year-old eat anyway, so I find it silly for hotels not to offer free breakfast for children below the ages of 10 or 11 maybe.
Room - was spacious, with a great view through the huge window that looked out onto the monorail and the Times Square hotel bang in front of us. It was an amazing view and I recall spending lots of time watching the monorail pulling into and out of the station just below us, or the endless traffic heading into and out of the Times Sq shopping mall. The room had a mini-bar, tea/coffee facilites, a room safe etc. Bathroom was fine too. Every morning a free newspaper was delivered - the New Straits Times. request for it at the time of check-in. No free wifi though..
Location - Excellent. This is where the Melia really scores. Its bang in the middle of everthing, with the Imbi monorail just outside which can connect you with ease to the rest of KL. Just behind the hotel is the Sungei Wang Plaza, in front is the Times Sq which are both good options to shop, if you have spent all your money at the luxurious Pavilion mall or Suria KLCC!!
Breakfast - at "The Kitchen" cafe was good with sufficient variety, cold at times, but not extravagant like the 5-stars. Waffles were cold always and the staff was reluctant to re-heat them. Yogurt and cheese were not replenished, but they had the usual assortment of cereals, breads, eggs, nasi lemak, cold cuts, fruits etc. A decent selection of western and malay foods. Oh yes, my 6-year old ate too by the way, 1 muffin all 4 days... no one was really concerned whether he was included in the free breakfast, so that's a positive. Shailendra received us at the entrance and showed us the table. He was a good cheerful chap, and a nice way to start of the day, being greeted by a friendly breakfast host! BUT - it started and stopped with him. The waffle counter and the female staff was HOPELESS here, refusing to refill coffee and tea unless called out to 3-4 times. Even refusing to clear the dirty plates from off the table, I wonder why they behaved in such a fashion. Finally, on day 3 I had to complain to Shailendra about this behaviour and the poor chap was very apologetic. There are 3 or 4 older female staff who behaved in this way. The younger trainee's seemed okay, though I give them 3-4 months to follow their elders. Disappointing.
Check-out - was quick and pleasant. The hotel's lobby is also just about average, small, with a bar on one end and the elevators on the other. The elevators are of course beetle lifts on the outside of the hotel, so my son enjoyed traveling in the lifts with the views outside. A free welcome drink voucher was given to us, which we used on the 3rd day I think at this bar. Terrible and sugary juice. Take a rain-check on this free offer.
From the Melia we headed to the LCCT in the bigger blue taxi arranged by the hotel, but which runs on the meter so no extra charge here.
So how does the Melia compare with the rest? It was a comfortable and fine stay, except the coldness experienced with both the breakfast food and staff!!! Let me simplify it -
If I were to choose between the 4 hotels -
Lobby and opulence - Royale Chulan
Location - Melia
Breakfast - Royale Chulan and Intercontinental
Rooms - Royale Chulan and Intercontinental
View from room - Melia
Service - Inercontinental
Brand - Crowne plaza
Ease of check-in and check-out - Melia and Intercontinental
Value for money - depending upon the deal, it would be a close one between these 4, but remember Melia is a good 4-star while the other 3 are all grand 5-star hotels.
I would definitely recommend the Melia for the budget traveller for its price and superb location, and it IS probably the best 4-star in KL.
However, if its 5-star comfort you are looking for, then you may want to consider the 3 above, or the ones which are actually located within Bukit Bintang itself - the Park Royal, Grand Millenium, Marriott or the Westin.
Have fun in Malaysia!!
- Official Description (provided by the hotel):
- Set in the city's prime location, among all the prestigious business addresses, stands the Melia Kuala Lumpur. Right at the heart of the city's 'Golden Triangle' and commercial district, the hotel occupies an unbeatable location. With the iconic Petronas Twin Towers reachable in 3 minutes by monorail, popular shopping attractions footsteps away, and cultural attractions such as the Bintang Walk and Little India nearby. The hotel features spacious, well-appointed rooms that are bathed in warm sunlight. A range of dining options, filled with the flavors and diversity that define Malaysia, is served daily within the hotel. Gym are available for leisure while a business center and host of functional meeting rooms stand ready when work calls. With an outstanding location, top-rate service, facilities that delight, and a dedication to sustainability, Melia Kuala Lumpur is perfect for any traveler looking to be at the center of all the action. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, TripOnline SA, Agoda and Expedia so you can book your Melia Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Melia Kuala Lumpur Hotel Kuala Lumpur
- Sol Melia Kuala Lumpur
- Kuala Lumpur Melia