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“V Good, but is it the best?...My FULL review ....”
Review of Melia Kuala Lumpur

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Melia Kuala Lumpur
Ranked #42 of 355 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 17 July 2012

Welcome to KL - you are highly confused about which hotel to choose!! There are so many options, so lets try to sort this out.

On our previous visits to KL, we have stayed at the Intercontinental, Royale Chulan and Crowne Plaza. This time around we chose the Melia. Let's try to rate it against the other 3 prime hotels I have visited.

When we stayed - we were in the Melia for 4 nights in May 2012.

Booking - we booked through www.hotelclub.com/ visa offers. Got a good deal of MYR 210 per night including breakfast for the basic room. You can also try www.hotelscombined.com for regular offers. The website of Melia in fact gave out the most expensive rates, so always look at travel websites for good deals. We even wrote to them but they did not lower their rates.

Arrival - we took the red Skybus (cleaner and newer than the yellow aerobuses) from LCCT to KL Sentral for MYR 9 per person. From KL Sentral we hopped into a prepaid cab to the Melia for MYR 12 it was I think. The bell boy received us promptly and took the baggage. His name was Hassan and he was a good concierge throughout our stay.

Check-in - was fine, it was about 130 or 2 pm, and we were the only one's checking in. The friendly girl checked us in, took a deposit on our credit card, and then we were informed that my 6-year-old did not have free breakfast. How much can a 6-year-old eat anyway, so I find it silly for hotels not to offer free breakfast for children below the ages of 10 or 11 maybe.

Room - was spacious, with a great view through the huge window that looked out onto the monorail and the Times Square hotel bang in front of us. It was an amazing view and I recall spending lots of time watching the monorail pulling into and out of the station just below us, or the endless traffic heading into and out of the Times Sq shopping mall. The room had a mini-bar, tea/coffee facilites, a room safe etc. Bathroom was fine too. Every morning a free newspaper was delivered - the New Straits Times. request for it at the time of check-in. No free wifi though..

Location - Excellent. This is where the Melia really scores. Its bang in the middle of everthing, with the Imbi monorail just outside which can connect you with ease to the rest of KL. Just behind the hotel is the Sungei Wang Plaza, in front is the Times Sq which are both good options to shop, if you have spent all your money at the luxurious Pavilion mall or Suria KLCC!!

Breakfast - at "The Kitchen" cafe was good with sufficient variety, cold at times, but not extravagant like the 5-stars. Waffles were cold always and the staff was reluctant to re-heat them. Yogurt and cheese were not replenished, but they had the usual assortment of cereals, breads, eggs, nasi lemak, cold cuts, fruits etc. A decent selection of western and malay foods. Oh yes, my 6-year old ate too by the way, 1 muffin all 4 days... no one was really concerned whether he was included in the free breakfast, so that's a positive. Shailendra received us at the entrance and showed us the table. He was a good cheerful chap, and a nice way to start of the day, being greeted by a friendly breakfast host! BUT - it started and stopped with him. The waffle counter and the female staff was HOPELESS here, refusing to refill coffee and tea unless called out to 3-4 times. Even refusing to clear the dirty plates from off the table, I wonder why they behaved in such a fashion. Finally, on day 3 I had to complain to Shailendra about this behaviour and the poor chap was very apologetic. There are 3 or 4 older female staff who behaved in this way. The younger trainee's seemed okay, though I give them 3-4 months to follow their elders. Disappointing.

Check-out - was quick and pleasant. The hotel's lobby is also just about average, small, with a bar on one end and the elevators on the other. The elevators are of course beetle lifts on the outside of the hotel, so my son enjoyed traveling in the lifts with the views outside. A free welcome drink voucher was given to us, which we used on the 3rd day I think at this bar. Terrible and sugary juice. Take a rain-check on this free offer.

From the Melia we headed to the LCCT in the bigger blue taxi arranged by the hotel, but which runs on the meter so no extra charge here.

So how does the Melia compare with the rest? It was a comfortable and fine stay, except the coldness experienced with both the breakfast food and staff!!! Let me simplify it -

If I were to choose between the 4 hotels -

Lobby and opulence - Royale Chulan
Location - Melia
Breakfast - Royale Chulan and Intercontinental
Rooms - Royale Chulan and Intercontinental
View from room - Melia
Service - Inercontinental
Brand - Crowne plaza
Ease of check-in and check-out - Melia and Intercontinental
Value for money - depending upon the deal, it would be a close one between these 4, but remember Melia is a good 4-star while the other 3 are all grand 5-star hotels.

I would definitely recommend the Melia for the budget traveller for its price and superb location, and it IS probably the best 4-star in KL.

However, if its 5-star comfort you are looking for, then you may want to consider the 3 above, or the ones which are actually located within Bukit Bintang itself - the Park Royal, Grand Millenium, Marriott or the Westin.

Have fun in Malaysia!!

Room Tip: Ask for a front facing room looking onto the Times Square
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  • Stayed: May 2012, travelled with family
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4  Thank RainmanMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,519 - 1,523 of 2,377 reviews

Reviewed 16 July 2012

We stayed at Melia KL back in February 2012
Great Hotel with best possible location in Bukit Bintang.

The Room Service Staff (if I can recall correctly, his name was Mr. Nasir) was really friendly and helpful. Please give him a pay rise.

The Buffet Breakfast was a winner, lots of choice between local and western foods
There is a 7-Eleven nearby for convenience. Of Course Berjaya Times Square is just across the road. Pavilion Mall is also not that far.

You may try local stall food in Jalan Alor and Jalan Bultan

Overall - happy with our stay at Melia, will come back again!

Room Tip: Try to get the rooms from highest possible floors if you can - Jalan Imbi is a very busy road, so ca...
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  • Stayed: February 2012, travelled with family
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1  Thank bappyhayat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2012

We booked in for two nights premium room. We were allocated room on level 12 without desk and looked out over the top of ome really old buildings below. Not happy. On complaining about the view we were told we were on the nonsmoking floor. We could get a city view room on level 10 but it is a smoking floor. Nonetheless we decided to relocate to level 10. Much better view overlooking berjaya time square with desk. I believe the first room was not a premium room. Clean rooms but toilet leaking at tap. Overall happy with the room. Free wifi available. We were at parkroyal 2 weeks ago and i have to say the location at parkroyal is better. More central to better shopping centres like pavillion and lot 10 and fahrenheit.

Stayed: July 2012, travelled as a couple
Thank Xotica123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2012

This hotel is conveniently located with the monorail station on the street opposite. The rooms are good albeit a little dated but great value for money. The breakfast was excellent with a wide variety of Western and local foods. Staff were excellent and checkin and out a breeze. A large shopping mall opposite and Starbucks provides additional facilities.

  • Stayed: July 2012
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Thank Reidco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 July 2012

Dear Guests,

Greetings from Melia Kuala Lumpur!

Thank you for taking your time to write about Melia Kuala Lumpur in tripadvisor.com. We appreciate your good comments on our breakfast, and it is great to hear that your experience with us was a pleasant one. It is also a pleasure to know that our associates have provided you with an excellent service.

Once again, thank you for choosing us as your preferred address here in Kuala Lumpur and we hope to welcoming you again in the near future. Have a good day and take care until we meet again.

Best regards,
Murni Mohammad
E-Commerce Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2012

The hotel is really nice but the rooms are looking a bit old and tired. But who cares? It's located in the best spot in KL and the room price is very reasonable.

  • Stayed: June 2012, travelled with friends
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Thank Geoff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Melia Kuala Lumpur

Address: Melia Kuala Lumpur 16 Jalan Imbi | Kuala Lumpur, Kuala Lumpur 55100, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#34 Family Hotel in Kuala Lumpur
#40 Luxury Hotel in Kuala Lumpur
Price Range: S$95 - S$147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Kuala Lumpur 4*
Number of rooms: 288
Official Description (provided by the hotel):
Set in the city's prime location, among all the prestigious business addresses, stands the Melia Kuala Lumpur. Right at the heart of the city's 'Golden Triangle' and commercial district, the hotel occupies an unbeatable location. With the iconic Petronas Twin Towers reachable in 3 minutes by monorail, popular shopping attractions footsteps away, and cultural attractions such as the Bintang Walk and Little India nearby. The hotel features spacious, well-appointed rooms that are bathed in warm sunlight. A range of dining options, filled with the flavors and diversity that define Malaysia, is served daily within the hotel. Gym are available for leisure while a business center and host of functional meeting rooms stand ready when work calls. With an outstanding location, top-rate service, facilities that delight, and a dedication to sustainability, Melia Kuala Lumpur is perfect for any traveler looking to be at the center of all the action. ... more   less 
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Also Known As:
Melia Kuala Lumpur Hotel Kuala Lumpur
Sol Melia Kuala Lumpur
Kuala Lumpur Melia

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