Stayed there during our visit from 11 - 14 december,...
Refering back to all my previous stay, i usually give a 5 star rating but this stay i would have given 3 but with good staff like Mr Hasan , Mr Mani & Mr Rozi that i have upgraded the rating to 4.
When first arrived on the 11, no staff was there to help with the luggage.
Mind you that i have emailed previously that i will be coming with my disabled daughter.
There were two guards at the entrance but they just looked at us without having the initiative to help or call the porter.
Looking at the difficulty we faced, they just stood there and looked at us. Only informing that we cannot park at the lots.
Was very pissed off with the guards’ attitude.
Really spoilt my first day there and i had to talk to the duty manager about the issue.
Family rooms was nice with kids blanket, utensils, brush and toothpaste. Really appreciate it.
Breakfast was good. Lots of choices.
Ramp was ready too so it is great news for us.
Please give our special compliments to the 3 above mentioned staff, Mr Hasan, Mr Mani & Mr Rozi. Great staff like them makes me want to come back to Melia.
Hopefully, the guards will be more attentive to arriving guests especially when there are no porters or bell boys around at the entrance and to take the initiative to ask if guests need any help.
- Official Description (provided by the hotel):
- Set in the city's prime location, among all the prestigious business addresses, stands the Melia Kuala Lumpur. Right at the heart of the city's 'Golden Triangle' and commercial district, the hotel occupies an unbeatable location. With the iconic Petronas Twin Towers reachable in 3 minutes by monorail, popular shopping attractions footsteps away, and cultural attractions such as the Bintang Walk and Little India nearby. The hotel features spacious, well-appointed rooms that are bathed in warm sunlight. A range of dining options, filled with the flavors and diversity that define Malaysia, is served daily within the hotel. Gym are available for leisure while a business center and host of functional meeting rooms stand ready when work calls. With an outstanding location, top-rate service, facilities that delight, and a dedication to sustainability, Melia Kuala Lumpur is perfect for any traveler looking to be at the center of all the action. ... more less
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- Also Known As:
- Melia Kuala Lumpur Hotel Kuala Lumpur
- Sol Melia Kuala Lumpur
- Kuala Lumpur Melia