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“Best city Hotel”

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The Westin Kuala Lumpur
Ranked #25 of 347 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 3 weeks ago

My first time in KL staying in Westin Hotel KL
-Staffs very attentive
-Full Service
-Cleanliness
-Full amenities
-The food buffet was great
-The Pool is big and clean
-Breakfast was fantastic



The suite is clean and great view to see a whole KL

Room Tip: Best to Stay in KL
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  • Stayed: November 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Manny_Green
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ko V, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Greetings Manny_Green

Thank you for choosing us as your preferred hotel and we are very happy to be able to show you the Westin hospitality - so happy to know you had a great stay.

Please come back again whenever you return to Kuala Lumpur

be well


Ko van den Hil
General Manager

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30 - 34 of 2,550 reviews

Reviewed 3 weeks ago via mobile

The customer service at The Westin is perfect. All their staffs are friendly and sincere to help. Location is right in the shopping district of bukit bintang. Easily accessible to good food and good shopping. Rooms were comfortable and big. Breakfast spread was delicious and has a wide variety of cuisines. Overall, a great experience staying here.

Stayed: September 2017, travelled on business
Thank Jarrel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ko V, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Greetings Jarrel O

Thank you for staying with us and the great feedback - truly appreciate. I am so happy to share your observations with the team.

See you again soon

be well


Ko van den Hil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Nagarajan was super attentive that I was surprised to find a room filled with birthday balloons and cake. It was unfortunate that I had to travel during my birthday, but what would ease that pain when you were greet with attention from the hotel on your special day. The food at the restaurant was amazing too. I will definitely come back here again for my business trip and leisure trip.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
1  Thank davidswn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ko V, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Greetings davidswn

Thank you so much for the wonderful feedback and happy to hear you had a great stay.

All of us here look forward to welcoming you back to celebrate many more occasions with you.

be well


Ko van den Hil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

One of the most shocking is westin becomes not like before ..

It seems 4 star or maybe 3star becouse of the following :

1-service was not good .. they take long time to bring what you need as gust (for me i order towels take a long time!!!)

2-i request from the reception to put and telephone on my room they make me happy my calling maintenance but no body shown more than 2 days !!

3-bad furniture of the hotel seems we are on 2000 not 2017 ..

4-there is no Sound insulators so i know when my neighbor room in upper floor or even beside me take a shower or ever using water ..

5-they put an used tawel instead of change it !!! So is that an 5 star hotel (FyI i'm put the card to change the towels but as I mentioned no body take seriously that's should be an westin hotel )

6-i change my room 3 times due to hole in window which made noisy .

7-dust are everywhere and i found ant on my bed ..


So can anyone told me that a 5 star hotel !!!

Stayed: September 2017, travelled solo
Thank nasser_nasser07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ko V, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Greetings Nasser

First and foremost, please accept our sincere apologies for the unsatisfactory experiences and we are very grateful for sharing them with us, as we believe it is through observations like yours that we are able to improve ourselves.

Thank you very much for giving us another opportunity to make amends and welcome you back.

be well


Ko van den Hil
General Manager

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Reviewed 3 weeks ago via mobile

First timer in kl and staying at Westin

Like my curries but was desperate for some good Italian

Didn't have to look far. Prego within the Westin came to rescue.

Nice simple food cooked well with excellent service

Chef Ricky and waiter Nazir ensured my requirement for a good Italian meal was met.

Had the penne arribiata with a fantastic rocket Parmesan and pear salad. The dressing was really good.

Really recommend.

Stayed: September 2017, travelled on business
1  Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ko V, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Greetings Jim W

Thank you so much for the great feedback - very happy to know you had a great dining experience. You have given me great joy to share your compliments with Chef Ricky and Nazir.

Look forward to your return soon

be well


Ko van den Hil
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
Price Range: $154 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Official Description (provided by the hotel):
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin

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