We were very much looking forward to staying at Concorde as the photos on the hotel website hint that the rooms had been refurnished lately and everything should be first-class. And also it stated on the hotel website that every room has free wi-fi, so I was happy. But when we checked in, the lady in the reception said that only deluxe rooms had free wifi. I said that I had checked on the hotel's official website only day before that it says that all rooms have free wifi. She went to the back room and came back some seconds later and said that "no, there is free wi-fi only in Deluxe rooms." So we ended up buying the wifi. And once I had bought it I went to the hotel website and checked the text there "All rooms have free Wi-fi". I went back to the reception and had to sort out the wi-fi thing for 10 minutes and finally the guest service officer let us have the free wifi as it does say on the hotel website that every room has complimentary wi-fi. But I find it appalling that I had to even bring this up and complain about it, before getting what should have been complimentary right from the start (at least according to their website). And what comes to the refurnished rooms: our bathroom was lovely and modern, but the room, not so. Horrible, old-fashioned wallpaper, minibar that must have been from the 80's! The front door of the minibar was plastered with yellow tape/wallpaper. And on top of it looking absolutely hideous, it did not work - it did not get cold! And we had to get a new one to replace it. Neither did our safe work - battery had run out and they had to come and fix that as well. So wi-fi, minibar and safe - all something to complain about. BUT what was fantastic was that service was good and fast, they came to fix the minibar and safe within minutes of complaining about them. Big thank you to the guest service officer, who was most helpful. The location of the hotel is good, but what I must warn about is the construction site next to the hotel. We got a room to the side of the construction site - the view is not great and you can hear some noise from the site. So if you can, get a room on the other side - facing the Petronas Towers.
Breakfast is nice enough, plenty of choice but in the end, nothing too good. But it is worth having anyway.
The pool area is nice.
Beds are very hard and you can hear some noises from the corridor.
- Official Description (provided by the hotel):
- Concorde Hotel Kuala Lumpur is a 4 star hotel with 581 rooms located within the golden triangle of Kuala Lumpur (KL). Our guest can literally take a short walk to the train stations, or nearby attractions such as the Malaysia Tourism Center (MaTiC), Suria KLCC Shopping Centre, Petronas Twin Towers, KL Convention Centre and KL Tower. Its unique location in the city between Bukit Bintang and KLCC offers guest great flexibility in business and shopping. The hotel is also equipped with 15 meeting rooms and able to cater for banquet events up to 800 people. ... more less
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- Also Known As:
- Kuala Lumpur Concorde
- Concorde Kuala Lumpur