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“Nothing very fancy about it” 3 of 5 bubbles
Review of Sunway Putra Hotel

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Sunway Putra Hotel
Ranked #29 of 331 Hotels in Kuala Lumpur
Certificate of Excellence
Chennai
Level Contributor
56 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Nothing very fancy about it”
3 of 5 bubbles Reviewed 26 January 2012

I chose this hotel after looking at the reviews but was not very happy. The hotel is a 5 star property. Very big building but the service is slow. amenities are not 5 star. Yes the Pool is nice and beautiful but it has sudden depth which is not explained near the pool so be careful. Location is good. you have a small shopping mall in same building. Some coffee shops. It was an average hotel for me.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank sand1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayPutra1112, General Manager at Sunway Putra Hotel, responded to this review, 22 March 2012
Dear sand1977

Thank you for your feedback and for staying with us. We would like to apologize for the unpleasant experience at the reception. We shall definitely look into improving our standard of service to serve you better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,172 reviews from our community

Traveller rating
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    469
    165
    57
    43
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Adelaide, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 26 January 2012

We are a family of 4. We requested interconnecting rooms and received them. Room 1 was super spacious with separate lounge area, big bathroom etc. Room 2 was considerably smaller, but perfect for the kids. Both had outstanding views of Petronas Towers. To nit pick, the rooms could probably do with an update, but at the price we could not complain ! What stands out for me the most is the outstanding level of service. I have never received service so good! Smiling, happy attendants wherever you went in the building. we ate in the Japanese Smorgasboard one night which was ample and authentic. We also had breakfast each morning in the restaurant - a veritable feast available. The hotel is located within easy walking distance of he PWTC MTR station which gives you great access for he city. The is also a quite good shopping centre attached with plenty of Western food options. Overall a fantastic experience and we will definitely stay there again.

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AussieFamilyOnTheGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayPutra1112, General Manager at Sunway Putra Hotel, responded to this review, 22 March 2012
Dear AussieFamilyOnTheGo

Thank you for staying with us. Your positive feedback will definitely encourage us to continue giving our best services. Be sure to tell your friends about us and come back again soon. Until me meet again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montevideo, Uruguay
Level Contributor
188 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 bubbles Reviewed 20 January 2012

We were upgraded to a Crest Room and it was fantastic! felt like we were staying in a Hilton suite. The room was huge so was great for a family, the bathroom alone was the size of our entire hotel room in Singapore! The bed was huge and comfortable, the decor is lovely, free bottles of water in the room were replaced each day, lots of towels and great toiletries were provided. Staff were always helpful. The breakfast was great, they had almost anything that you could think of. We had a great buffet dinner at the restaurant one night because the hotel gave us a 50% voucher for this. The foyer was decorated beautifully for Christmas. Check-in and check-out was fast and easy. There is a large shopping mall attached to the hotel building where you can find all sorts of shops, cafes and a supermarket - the Starbucks at the mall has free WIFI! .
There is no metro line close to the hotel but taxis are always available and a cheap enough (just make sure you go on the meter price and not a fixed-price).

The swimming pool gets closed when it rains! even if it is just a light drizzle. This was a real pain for us because we wanted to take our son swimming. It was often drizzling in KL so this meant we never got to use the pool! there is no exception to this rule so this was a real disappointment. They told us it was because it is wet and slippery around the pool! well, it would be wet and slippery anyway with people splashing water out from the pool!

The WIFI is totally overpriced and for a hotel of this level it should be free!

Room Tip: Try and get an upgrade to a Crest Room!
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Netty2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayPutra1112, General Manager at Sunway Putra Hotel, responded to this review, 26 April 2012
Dear Netty2010,

Thank you for your feedback. We hope to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 14 January 2012

Visited Hotel over NYE, our room was upgraded as a compliment on our arrival, was a very nice gesture to get the room with the great view! To get the best view ask for a room on a floor higher than the 12th (this should give you the swimming pool, pentronas twin towers & KL tower all together)
The chinese restaurant at the hotel offered great variety and quality of food.
On the downside there was a bit of a strange smell in the bathroom that seemed not to be treatable

Overall, Good value for money, 10 minutes away by taxi to any destination

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Amira_1101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayPutra1112, General Manager at Sunway Putra Hotel, responded to this review, 26 April 2012
Dear Amira_1101,

Thank you for your feedback and for staying with us. We would like to apologize for the unpleasant experience in regards to the bathroom. We have looked into this matter and rectified it. We look forward to welcoming you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 11 January 2012

Having stayed in some excellent 3/4 star hotels whilst visiting Vietnam we were expecting top class service. Mega disappointed.It might have a flashy lobby area but everything from service to cleanliness was simply awful.
When we arrived receptionist didn't bother to tell us anything about facilities etc. No help with our luggage to our room. Overall staff attitude was dire.Water was tepid the two days we were there. On arrival having eaten oriental food for a week I fancied burger and fries so ordered room service. I placed order only for them to call me a few minutes later to say they couldn't offer me it. I placed another order and was told it would take 20 minutes. After 45 I chased them only for them to put the phone down on me!

What was more amazing was whilst the room had a fridge it did not have a mini-bar!! Have you ever heard of a 5 star hotel not having a stocked mini-bar?? Yet all the 3/4 star hotels we had been staying were stocked with a mini-bar and offered complimentary water.

That evening I wanted to catch a taxi to Chinatown. so asked the Concierges at the plush doors for a taxi only to be told I had to go out onto the street to order one myself! I had to go back to Customer Services to complain before they sorted one out.

The worst part about this hotel is its cleanliness. It wasn't that clean at all. I spotted in what is suppose to be the Breakfast restuarant a plug socket which was greasy and dirty. As for having breakfast it was like eating in a cheap canteen.Nasty and noisy. I noticed one of the orange juice machines was not working so I politely informed a member of the staff only to have my head bitten off with 'were fixing it!

As we had a very early morning departure we decided to test how bad they were by requesting a breakfast pack to take with us. Surprise, surprise, they failed to have one ready for us when we left.

WOULD NOT RECOMMEND THIS HOTEL. AVOID

Travel Tip - Avoid commuter trains if poss as they are very unreliable. Also make sure if you arrive at airport which is nearly 2 hours from city centre by bus you get correct bus connection to high speed transit train.
Petroplis towers closed mondays and tickets only available from 7am
Baku Caves worth a visit just to see monkeys but you have to take commuter train so leave yourself plenty of time.

  • Stayed December 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank kenny12smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayPutra1112, General Manager at Sunway Putra Hotel, responded to this review, 26 April 2012
Dear Kenny12smith,

Thank you for your feedback and for staying with us. We would like to apologize for the unpleasant experience with us. We shall definitely look into improving our standard of service to serve you better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunway Putra Hotel

Property: Sunway Putra Hotel
Address: 100 Jalan Putra, Kuala Lumpur 50350, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Business Hotel in Kuala Lumpur
#29 Luxury Hotel in Kuala Lumpur
#31 Family Hotel in Kuala Lumpur
#31 Romantic Hotel in Kuala Lumpur
Price range (per night): $73 - $137
Hotel Class:5 star — Sunway Putra Hotel 5*
Number of rooms: 650
Official Description (provided by the hotel):
Sunway Putra Hotel is a brand new 5-star hotel in Kuala Lumpur that is perfect for work or play. Located along the Diamond Triangle, the hotel is only 15 minutes away from the central business district of Kuala Lumpur and strategically poised in one of the most vibrant parts of the city. Overlooking the iconic Putra World Trade Centre and adjacent to Sunway Putra Mall, the hotel enjoys superb transportation access and provides an exciting place to stay, shop and dine. We offer 650 completely renovated guestrooms with four classic collection; Superior, Deluxe, Classic Suites and Clubs, a large divisible Grand Ballroom along with 14 other spacious function rooms that caters to MICE delegates as well as high profile guests and celebrated socialites. At Sunway Putra Hotel, we provide fawning service, creative catering and innovative spaces to make your stay not just memorable but also spectacular! ... more   less 
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Also Known As:
Legend Hotel Kuala Lumpur
Legend Kuala Lumpur

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