Check in - 9 June, 2012 Check out - 11 June, 2012
Booked a weekend deal in he Deluxe Room with breakfast for 2 adults. When I made the booking via email thru the hotel reservation, I have mentioned that I would require a poolview room, away from lift lobby and on the higher floor. Upon check-in, the staff did not even ask me on my requests. Not sure if the reservation staff had indicated on the booking in the system. Also, I have requested if the staff would be able to upgrade us with an extra bed for my girl. But instead, she told the cost for the extra bed. Hmm.. did she listened to my question in the first place. So I was not interested for the extra bed.
We got a room on the 6th floor just outside the lift lobby. Room looked more like a Superior Room rather then a Deluxe Room with no carpet on the floor and its quite cold at nite for my daughter.
When we are in the room, I have called the operator to change our existing room to a bigger room with extra bed. We waited for 15 mins still no return call. Then was told there was no rooms available. We requested for extra pillow and floor mat, the staff took more then 15 mins to bring them to us.
Our booking comes with Dinner Vouchers of RM58 off the actual bill for June 9 & June 10. We were not given the vouchers. Then later i remember about the vouchers, I went down to the counter and was given only 1 Dinner for June 9. So I asked then how about the June 10 Dinner Voucher, the staff said I need to come down again the next day to collect. They also said they can send to me but they did not send to me at all. Question, why the staff did not give the Dinner Vouchers for the 2 nights stay ?
Good thing we did not stay in the room so much as space is very constraint.
Overall experience so so only.
- Official Description (provided by the hotel):
- Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more less
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- Also Known As:
- Hotel Impiana Klcc