The check-in was smooth and staff was very attentive. At first glance, the room looked clean. But as I was in Quarantine for 10 days, I was responsible for keeping the unit clean. When I started sweeping the floor, I saw dust bunnies under the bed and liquid residue on the floor (the room was not mopped before I occupied the said unit. The only bedding was the sheets on the bed; no blanket. The bathroom mirror was not clean either. After taking one's shower and the room is steamy, one can see splashes on the mirror. They gave plastic utensils by default. I mean, come on! First of all, they're so bad for the planet. Second, the quality of the plastic is so inferior, one cannot even push in the fork as it bends on contact with food. We (the clientele) are from homes where we use real utensils and the fact that we're in the hotel for 10 days, they could have just given us real cutlery sets, including plates. It's just extending customer service - making our confinement more comfortable and as homey as possible. I did ask for real cutlery set and they quickly acquiesced to my demand. Another thing I wish they had were exercise equipment. I asked for one - either a stationary bike or a treadmill and they said that they have them but in their other branch (Tagaytay). Instead of letting the equipment sit in Tagaytay, they could make a little bit more money by renting out the machines to those who would like to have an equipment in their room. In revenge, the food was excellent, albeit, there could have been more variety in their cuisine. I ate rice in every meal for 10 days.