My time in Manila Crown Palace Hotel was really nice I had an amazing time there. The service was lovely all the staff were friendly and helpful throughout my stay. my family and I had a lovely time, we will for sure remember our stay and come back one day.
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It was the worst hotel stay in my life. First, the room condition wasn't that good. I mean it was border line dingy. The price we got was OK (2000 pesos) and we just needed a place to stay before flying out so I didn't make much of it. When we check out, the staff made a big deal out of a crack in the bathroom basin that was already there when we checked in. They held us hostage until we paid 8000 pesos. Do yourselves a favor, check your room and refuse to check in with any minor defects or better yet, stay at another hotel.
Room was ok,average size for a traveller. It comes with a fridge and free wifi. Convenience stores are just around the corner. Neighborhood's busy for it is situated in Malate. There is a complementary restaurant where a good breakfast is served.
On the other hand, shower's floor drain is clogged. Needs improvement in sanitary systems.
The hotel staffs were friendly especially those who served at the Breakfast area in the morning. I was greeted with a big smile and the service was excellent. It really brightens up my day even though I had slept for a few hours only. What really surprises me is the birthday cake that they prepare for my end even though it is still a month to go. The cake is delicious and I feel so great about it. Thanks to the staffs in Crown Plaza and I will definitely plan to stay there once again during my next trip. Kudos to the hotel service :)
On arrival there was immediate hassle the receptionist wanted 1000 php cash deposit for the mini bar, I offered copy of my credit card however they were firm that they wanted cash. So I informed her I was a non drinker and could remove the contents. I finally paid the 1000 php refundable deposit.
I had booked and pre paid for a non smoking executive room with breakfast, the smell on the floor was unbearable, I requested to be moved to an non smoking floor however I was told their were no executive rooms available on the non smoking floor and my room was an non smoking room.
The breakfast was uneatable, the coffee was no better an wish water.
the hold stay there was just a nightmare
The girl in the desk how is calld Iris or somthing. No service she was really rude. We ask her what we could do here in Manila and she didnt care and didnt help us. Thats is really bad service. And the AC in the room is laod!!!
otherwise the room was okay.
