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“Excellent hotel”

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Rixos Premium Bodrum
Ranked #4 of 24 Hotels in Torba
Certificate of Excellence
Reviewed 7 September 2017

We stayed 4 nights, my family and I had a wonderful time at the resort. The rooms were clean - breath taking view. The service and the food excellent.
Staff are super friendly, helpful and entertaining there is a lot going on during the day and night. We will definitely go back again:)

Room Tip: premium sea view rooms
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  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank Dima E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremiumBodrum, General Manager at Rixos Premium Bodrum, responded to this reviewResponded 8 September 2017

Dear Guest Dima E,

On behalf of Rixos Premium Bodrum, we would like to express our sincere gratitude that you have chosen our hotel. Thank you for sharing your positive experience on Tripadvisor.

We are striving everyday to achieve the highest level of quality and service standard to satisfy our guests. It is a great pleasure to be part of your lovely trip. We are looking forward to serve you here in Rixos Premium Bodrum soon again!

Kindest Regards,

Mehmet Tulunay
Rixos Premium Bodrum Hotel General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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13 - 17 of 1,991 reviews

Reviewed 6 September 2017

* Pros:
- Very Nice Pool
- Nice Beach and tanning spots
- Many Activities
- Buffet is very rich
- Nice Setting where you can find cafés and restaurants everywhere inside the resort

* Cons:
- VERY BAD HOUSEKEEPING
- Almost nobody talks any language except their mother tongue and Russian!
- Waiters are not professional on so many levels
- Resort is far from down town and other important places (needs 30 minutes by car to go to any spot of attraction)
- Even golf cart / buggie drivers almost race while taking you from one place to another within the resort and drive in a very lousy manner

Room Tip: Choose rooms with sea view... if not available, then do NOT choose ground floor rooms
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  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Louay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremiumBodrum, General Manager at Rixos Premium Bodrum, responded to this reviewResponded 8 September 2017

Dear Guest Louay A,

Thank you so much for taking your time to leave a review.We are very sad to hear that you did not enjoy your holiday with us.It is really important for us to hear your experience and impressions. Our Hotel aims to provide a truly unique experience.

We always are trying to improve our quality service by listening to the feedback we receive from our guests and we have many services we provide which are establishment after guests feedback we are looking to provide new different something.

We look forward to welcoming you back to our hotel in the future.

Sincerely,

Mehmet Tulunay
Rixos Premium Bodrum Hotel General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

We've stayed there during 30 July - 6 August 2017. The experience is unforgettable. The food is of very good quality and variety. Animation team is amazing, night shows very interesting. Sea bay is easy reachable and comfortable. The only small shortcomings were some dirty stuff swimming in the sea during the time when there were waves (probably coming from nearby pier). I would only recommend to reduce techno music during night discos and add more pop music to attract more people to the dancing floor. Otherwise, I would only say big THANKS to the whole crew of the hotel !!!

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Maryam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremiumBodrum, General Manager at Rixos Premium Bodrum, responded to this reviewResponded 6 September 2017

Dear Guest Maryam H,
Wishing you a great day from Rixos Premium Bodrum.Thank you very much for staying with us and leaving your brilliant feedback. As Rixos Premium Bodrum, providing the highest level of service and product quality with our experienced team for maximum guest satisfaction is our duty.

We certainly enjoyed hosting you and hope to see you back again in the near future.
In the meantime, we wish you all the best and send you sunny greetings from Rixos Premium Bodrum.

Kindest regards,

Mehmet Tulunay
Rixos Premium Bodrum Hotel General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017 via mobile

Out of this world setting and hotel, fab room. Lovely people, downsides for us where the having to get up at 7am for a sunbed. We discovered guests were paying Turkish workers to put towels down prior to 7am! Sini restaurant (the main buffet restaurant) is like a canteen. Food very Turkish, cold and tasteless. Due to it being a bank holiday in turkey whist we were there - the hotel was 90% Turkish - only a handful of English. Music very loud from 4pm if you sit on the jetty. Aja (Japanese ) restaurant is fantastic but is an extra cost. Italian restaurant is lovely and the staff are excellent.
I would like to say a massive thank you to Ipek (Operations Manager) and Mustafa who were so helpful and kind.

Stayed: September 2017, travelled with family
1  Thank Sandie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremiumBodrum, General Manager at Rixos Premium Bodrum, responded to this reviewResponded 6 September 2017

Dear Guest Sandie J,

Wishing you a great day from Rixos Premium Bodrum.Thank you very much for staying with us and leaving your brilliant feedback. As Rixos Premium Bodrum, providing the highest level of service and product quality with our experienced team for maximum guest satisfaction is our duty.

We appreciate your time and recommendation. Looking forward to host you again in another vacation plan.

Kindest regards,

Mehmet Tulunay
Rixos Premium Bodrum Hotel General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

We spent two weeks at the beginning of July for a family holiday with our 21 year old. We had visited the hotel last year, but for only a few nights and felt we hadn't had the opportunity to really appreciate what was on offer. Hence our return visit.

The hotel has it all. It is situated in a lovely bay, and affords wonderful views, a wonderful large freeform swimming pool, a stunning sandy beach, jetties to sunbathe on, an island to wander around, cabanas for those who want to be alone, a water sports centre, volleyball court, botcha, darts, children's area restaurants, great bars, chill out zones and amazing gardens, which incidentally are kept so beautifully.

We visited all the restaurants and we did very much enjoy the Aja teppanyaki restaurant, followed closely by the Italian and the Lebanese. The food in every restaurant was superb. It is lovely to be able to have the variety and change of scene. I don't think I could have coped with just the buffet restaurant every evening. What lets the buffet down is not the food or the manic business of it, but sadly a high proportion of clientele who do not think it appropriate to dress for dinner. I believe the hotel should have strict rules about dress code and apply these regardless. They also need to stop children running around the tables or parents allowing them to watch cartoons on ipads very loudly; this is actually extremely rude to other diners. Perhaps a family area would be better? I also find it very irritating when you queue for food and then someone has the rudeness to just push in front of you. Manners were a little thin on the ground with a lot of guests. The food however was more than acceptable....certainly plenty of choice, fresh and I defy anyone who couldn't find something they like. Prepare to gain weight!! We thoroughly enjoyed lunch at the Zeytin Restaurant most lunchtimes with great views across the sea and lovely lovely food! Thoroughly enjoyed the kebabs, salads and pide's!! We didn't require a large buffet meal, so this was more than adequate.

The bars are all great, all different. Good top quality drinks and poured correctly....no silly small measures! The beach bar is great, and the staff there are fun! During the morning they arrive at your sunbed with a detox juice, or in the afternoon with a fruit smoothie with ice cream or freshly cut slices of watermelon. A lovely touch and always delivered with a smile from two of the beach bar members of staff. What a shame this didn't happen as frequently around the pool. The lobby bar is lovely to watch the sun go down over the water and is a more serene and calm area. This bar should be made adults only! The See and Sea bar is a daytime bar, but more importantly the evening bar where the entertainment is at. The Mojito bar is lovely for that "end of your pool/beach day" drink or early evening drinks before dinner. Really chilled and elevated slightly amongst the pine trees. Good mojitos too!! :) And very pleasant staff.

Cleanliness around the hotel resort is excellent. There were several occasions where the toilets near the mojito bar and the lower level lobby by the restaurant were not kept to a high standard and had run out of toilet paper etc. Aside from that, it was very clean in almost all areas.

We had a two bedroom suite. Although this was probably aimed at young families, it worked well for us, with our adult son with us. To pay for a double room for sole occupancy is always so expensive and this was the best way to keep to a budget. In any case, how long are you honestly in your room?? The suite was totally fine, our room had a lovely view across to the island and two separate "suites" with en suite bathrooms.

The layout of the hotel is great. If you don't like walking, or you don't like steps this may not be the place for you. However, they do run a bus shuttle around the resort. It's great fun and almost all of the drivers are hilarious and jolly and have a real giggle with you!!!! We just loved it! It's a great way to see the wonderful views from up high and to see the layout of the entire resort. Sometimes there's a wait for the bus, but you're on holiday, chill out!!! I would sometimes wait for the bus with a lovely chilled mojito.....perfect! Go for a walk...so much to see, so many lovely views, so many areas of tranquility away from everyone. Just lovely to have the feeling of space and not feel claustrophobic like many hotels across the world. The little Bodrum "street" was just adorable!

We enjoyed the company of a few of the entertainment staff working at the hotel. In particular Ozzy, who sadly left the hotel whilst we were there. Also Sahin who started working at Rixos whilst we were there and was a real gentleman, and Ocan who worked tirelessly in Turkish and English to keep everyone aware of what was happening! What a happy man he was! It was sometimes a real difficulty to get other guests to join in with some of the light games during the day, but us Brits all joined in!! Also would like to mention the Entertainments Manager who was a delight to talk to (forgive me, I forget his name) and always very professional, along with Emir from Guest Relations. We did have an issue with a member of staff over several days and we made these managers fully aware of what was going on. It was dealt with professionally.

The biggest disappointment for our family was the degree of rudeness from some guests. English people generally are taught to be polite, to say please and thank you, to say good morning and smile. Yet we found a lot of the guests, of other nationalities, spoke to the members of staff appallingly and even more astonishing, they could not bring themselves to say thank you when their drink or food was served to them, not even a smile or acknowledgement. I personally found this very upsetting and quite demeaning for staff; it's hardly surprising some of the staff didn't always smile. I don't think I could work somewhere and be treated like that by the guests, Am I missing something? Is this just a cultural thing?? Nobody deserves to be treated like that, regardless of job. But how do you as a hotel stop that? People should be grateful that they are able to stay in such a beautiful hotel in beautiful surroundings....so many others could only ever dream of that.

Entertainment in the evenings was varied. The shows in the amphitheatre were good and those at the Sea and See Bar were very much catered for the Turkish guests, which, although was understandable as they represented probably 75% of the population in the hotel, it would have been nice to have had an evening where perhaps it was a little more European. Maybe a dj playing European club music to get other nationalities up and dancing, or even engaged in the evening. It did become quite repetitive for two weeks! The Cuban evening was fantastic!

There are two or three people that stood out for us at Rixos. The two girls working at the Mojito bar in the evenings (Aylin especially). She knew what we wanted and always served our drinks with a smile and made polite conversation. We remembered her from last year, and she was so pleased to see us. She could not have been more pleasant, professional and engaging. If you do commend your staff, she definitely deserves a mention. Also working the outside area of the buffet restaurant, a captain called Urkahn or Hakan. He literally did not stop working or running around. I do think that many other staff members should follow his lead, as there were some who were a little lazy, did not use initiative and could not even smile. He literally did the work of about 5 people; he was like a whirlwind! Finally a lovely lovely man who went around the pool cleaning the ashtray pots (I believe he was deaf), but he always had a smile for us every single morning and did his very best to communicate to us....what a gentle kind man.

We had a lovely two week holiday, and aside from the few niggles above, we would definitely return without hesitation; maybe with a group of friends next time. We love Turkey.....we have been coming to Turkey every summer for the past 13 years so we are huge supporters but would like a little more variety at the See and Sea Bar to please all nationalities/guests.

Thank you to everyone, from the management, to the kitchen and waiting staff, the gardeners, the cleaners, the entertainment team and the bus drivers (!!!).....its a collaborative effort to make someones holiday special and everyone deserves a mention. Apologies for the lengthy review! We hope to see you all again soon.

Room Tip: Up high affords the best views! But you will need to use a lot of steps or wait for the resort bus t...
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  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank LennieSuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremiumBodrum, General Manager at Rixos Premium Bodrum, responded to this reviewResponded 6 September 2017

Dear Guest LennieSussex,

Wishing you a great day from Rixos Premium Bodrum.Thank you very much for staying with us and leaving your brilliant feedback. As Rixos Premium Bodrum, providing the highest level of service and product quality with our experienced team for maximum guest satisfaction is our duty.

We appreciate your time and recommendation. Looking forward to host you again in another vacation plan.

Kindest regards,

Mehmet Tulunay
Rixos Premium Bodrum Hotel General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rixos Premium Bodrum

Address: Torba Mahallesi, Heredot Bulvari, No. 15 | Bodrum, Mugla, Turkey, Torba 48400, Turkey
Region: Turkey > Turkish Aegean Coast > Mugla Province > Bodrum > Torba
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Torba
#4 Spa Hotel in Torba
#4 On the Beach Hotel in Torba
#4 Luxury Hotel in Torba
#4 Romantic Hotel in Torba
Price Range: $258 - $1,145 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos Premium Bodrum 5*
Number of rooms: 347
Official Description (provided by the hotel):
Bodrum Rixos Premium will provide the highest level of guest satisfaction and above the expectations of our guests will continue to live in a vacation.Our guests experience all the delights of international cuisine a la carte in restaurants, The body which is necessary for your health, including health and beautyproducts you can find everything in the Spa Center. 1 Indoor swimming pool, 2 outdoor pool area, kids club, water sports, diving school and lebanese-stylenightclub and restaurant.In case of need, medical consultant with the 24-hours clinical services are available. ... more   less 
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Also Known As:
Rixos Premium Bodrum Hotel Bodrum
Bodrum Rixos Hotel
Rixos Hotel Bodrum

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