We had a family suite - 2 rooms with kitchenette between. My wife likes the beds made up and fresh towels each AM when on vacation. They never, ever seemed to get it right after the 1st day - even when we made a point of calling when the afternoon was getting long and the housekeeping carts were disappearing. Once it was "we're short on towels, we'll bring some by when the laundry is done". 2 other times it was "sure, we'll take care of that" and no one showing up. Once it was towel drop but no room cleaning. To top matters off, I spoke with the front desk at checkout about a courtesy adjustment, was told the manager would be in later that AM and they would reach out to us same day, and its now 5 days later with nary a peep.
Beds were on the soft side, rooms were otherwise adequate. Hot breakfast provided with nice deck to eat on outside or in the bfst room. Front desk staff were friendly ... but mgmt and housekeeping don't seem to be really on their game. Wifi was unusable even for basic email most of the time.
- Official Description (provided by the hotel):
- Here at the Cedarwood Inn your comfort is our priority. The Cedarwood Inn of Ashland is family owned and operated and we do our best to make all of guests feel like part of the family. We are located less than two miles from downtown in a quiet area of town so peace and quiet is rarely hard to come by. Book your stay today and take advantage of all of the comforts of Ashland as well as those at the Cedarwood Inn! ... more less
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