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Quality Inn at Arlington Highlands
Ranked #31 of 63 Hotels in Arlington
Reviewed 3 January 2016

The check in was fast and friendly. The manager called down to check to see if we were satisfied with the our stay. The room was clean, and Danny made breakfast a great experience. I will definitely be back : )

  • Stayed: December 2015, travelled with friends
    • Value
    • Rooms
    • Service
Thank Marsha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ML2014, Manager at Quality Inn at Arlington Highlands, responded to this reviewResponded 5 January 2016

Dear Marsh A

We are so happy to hear that you stay with is was excellent. We will share your kind words with our whole team. We are happy to hear that your room was clean and you enjoyed our breakfast. We look forward to having you come back soon!

Thank you

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47 - 51 of 154 reviews

Reviewed 11 December 2015

My stay there wasn't very pleasant. First, the room was not very clean, we even found french fries laying behind our night stand lamp. There were no face towels, just wash rags, the bathroom exhaustion was not working, we had no comforter on our bed and the only two pillows that were available were the size of sofa pillows.

  • Stayed: November 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ML2014, Manager at Quality Inn at Arlington Highlands, responded to this reviewResponded 22 December 2015

Dear Carol C

We apologize for any inconvenience you may have encountered during your stay with us. We have brought this matter to the attention of our housekeeping manager and the staff has been retrained and matters have since been corrected. We appreciate your feedback that allows us to correct our mistakes

Thank you

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Reviewed 17 October 2015

I spend about 190 nights a year in hotels, and I have never had a more unhelpful front desk clerk that the little girl that checked me. She barely spoke, and when she did it was a mumble. Had to ask twice what side of the large property the room was on, finally pulled some teeth and found out about the wifi. Forget finding out about a shuttle service, breakfast or any thing else. Room was okay and the gentlemen that checked me out was friendly and helpful. Left a very sour taste in my mouth having to deal with someone with such a poor attitude. She needs to go work for the federal government, since she obviously hates being helpful or pleasant.

  • Stayed: October 2015, travelled solo
    • Location
    • Cleanliness
    • Service
Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ML2014, Manager at Quality Inn at Arlington Highlands, responded to this reviewResponded 22 December 2015

Dear William B

Allow me to apologize on behalf of my team for your check in experience. We have taken measures to retrain the staff so that no other guest has to experience an unfriendly staff member. This was an isolated incident but nevertheless has provided us with valuable feedback.

Thank you

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Reviewed 16 October 2015

This was an older facility but very clean and comfortable, front desk clerk was very helpful, good hot breakfast, however it had an outdoor pool that by 4pm when we arrived was already heavily shaded and too cool to enjoy. Would liked to have had a nice jacuzzi soak after a long day of travel but they did not have one.

  • Stayed: September 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank SHANE R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ML2014, Manager at Quality Inn at Arlington Highlands, responded to this reviewResponded 22 December 2015

Dear Shane R

We are glad to hear that you had a pleasant stay with us. We apologize that the pool was shaded and you were unable to use it. We are working toward getting a hot tub installed at the hotel and hope to have it installed sometime very soon

We hope that you will come back and visit us soon

Thank you

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Reviewed 22 September 2015

Management must have changed. 1. Motel no longer provides suitcase rests. 2. Hand towels at basin have been replaced by extra wash cloths. 3. In spite of my telling the desk clerk about a missing coffee carafe, it was not replaced during my stay. 4. At check-in the desk clerk told me the smoking room I'd reserved and paid in advance was not available.

Room Tip: Avoid rooms on the west side of building due to all-night semi parking.
See more room tips
  • Stayed: August 2015, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Daniel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ML2014, General Manager at Quality Inn at Arlington Highlands, responded to this reviewResponded 13 March 2017

Thank you for your feedback! The Quality Inn at Arlington Highlands will be going through some major renovations in the coming months. Please try us again in the near future as we are certain the new updates will not disappoint!

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Additional Information about Quality Inn at Arlington Highlands

Address: 121 E Interstate 20, Arlington, TX 76018-1117 (Formerly Comfort Inn Arlington)
Region: United States > Texas > Arlington
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 63 Hotels in Arlington
Price Range: $75 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn at Arlington Highlands 2.5*
Number of rooms: 140
Official Description (provided by the hotel):
Enjoy newly renovated rooms serving you the best in Quality! Our Q Beds feature fresh linens, soft pillows, and comfortable beds to let you sleep at night and not toss and turn. Enjoy HBO programming and a huge variety of channels on our 32" LCD Flat Panel televisions. Every room comes with a complimentary HOT breakfast buffet and wireless Internet access for all your devices. Our new rooms feature upgraded fixtures with multiple access points for your electronics. Utilize our Outdoor Pool, Business Center, Lobby Coffee & Tea Bar, and Guest Laundry on your next visit. With a microwave/refrigerator in every room, Keurig style coffee makers, and our luxurious shower amenities, the Quality Inn at Arlington Highlands offers you the best amenities in the best location! We are conveniently located within the Arlington Highlands shopping and dining complex with over 50 restaurants, shops, and entertainment venues within walking distance and a short drive to major Arlington attractions such as AT&T (Cowboys) Stadium, Rangers Ballpark, and Six Flags. Book today and let us be your home away from home! ... more   less 
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Also Known As:
Quality Inn At Arlington Highlands Hotel Arlington
Quality Inn Arlington Highlands
Arlington Quality Inn

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