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Reviews (131)
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All reviewsfull kitchenlaundry facilitiesan older hotelthe staff was friendly and helpfulbed was comfortablethe room was nicedowntowndeskgymamericascircuitsoco
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Reviewed 8 February 2016

Your regulation Candlewood in a moderately edgy location next to a freeway. Just there for an overnight, but was disturbed by the folks sitting in the lobby when I checked out. Thin walls - heard the guy snoring next to me - truth be told, he probably heard me, too...

I won't return.

  • Stayed: February 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank deep_in_Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Candlewood Suites - Austin South, responded to this reviewResponded 24 February 2016

Dear deep_in_Dallas,

Thank you for your stay and your comments. We're so sorry to hear that you had a noisy stay with us. Your comments have been escalated and we will look into the situation. We hope that you will give us another opportunity to better accommodate you.

Sincerely,

Christian C.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2016 via mobile

Staying in Austin for the weekend, nice establishment as well as a decent price for two days. Rooms were clean, comfortable bed, nice kitchenette area. Staff was very friendly and laundry facilities were free. The only complaint I have was that the room smelled of curry as well as the hallways, and the water had a bit of a funny smell and taste. This may be due to whom ever stayed in the room before us, and as far as the water goes that may just be the area. I would definitely stay in this hotel again, all in all it was a good place.

Stayed: January 2016, travelled as a couple
1  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2016 via mobile

The staff was friendly and helpful. The room was clean and very adequate. It was our second time to stay here while visiting family and we will stay again because the location is great and it meets our needs.

Stayed: December 2015, travelled with family
1  Thank Purpkerose57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2015

This hotel is a nice little home away from home. The staff is great and always willing to help you help if you need. the floors, lobby and rooms are really clean which gives you a good sense the staff looks after the place.

  • Stayed: December 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Oscar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2015 via mobile

Room was clean. The dishwasher is very loud needs updated. Although Hall way carpets are shampooed every few months, they need to be vaccumed more often.
Standard suite has plenty of storage. Friendly staff. Free Laundry but machines need replaced.Lending locker has toaster oven and few other things to borrow if needed. If you do any shopping you should go to sun valley area.Hotel located is shady area of town. Security guard roams around at night and they have security cameras. Mangement increased the prices in the cupboard, but I think they raised prices to make up for the people that dont pay for items.(thieves in the temple) Management needs to put camera up behind the wall where everyone stays in office so they can see when someone is at front desk. Only one Treadmill in gym works, the other has been broken for 8 months. I've only heard people above us a few times. TV channels are terrible(hotel should get rid of dish network). Haley that works front desk is awesome so is the maintenance guy.

Stayed: March 2015, travelled on business
Thank Pjm3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites - Austin South, responded to this reviewResponded 9 December 2015

Dear joannam2011,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. We are glad that you liked our accommodations and staff service especially Haley. I truly appreciate the good comments and value the bad comments because this gives us the opportunity of improving what we can offer to improve your stay.

Again, thank you for posting your comments. While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make your stay was best as it can be.

Sincerely,

Dianne L.
Case Manager
IHGCare

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