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“Relaxing girls' weekend”

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Lake Austin Spa Resort
Ranked #57 of 202 Hotels in Austin
Certificate of Excellence
Reviewed 11 September 2017

We visited at the back end of Labor Day weekend for a girls' "retreat". Booked on recommendations of others. Loved the small nature of the property and the fact that most all staff remembered faces (and many, names). The waterfront area was beautiful--and we loved the access to the paddleboards, peddle boards and hydrobikes. Cameroun on the dock was wonderful--a great help and encourager at the dock and a wonderful boat driver who knew the balance between talking and letting us enjoy the scenery on the boat ride (both the free noon one and the wine cruise). We did hikes each morning. Lauro was a great leader--although the person who brough up the rear did get lost when some of us were walking faster than others). Lauro also was wonderfully encouraging in my private "travel workout" session and took the time to re-do the instructions he printed when they had not paginated well.

The spa was beautiful and relaxing. Loved the spa pool, although staffing should have been better. Water often ran out and it was difficult to order snacks if you wanted them. Had lunch one day at the cafe by the spa; the other two in the main dining room. Loved the salad bar at lunch--and the fact that it was so easy to get a "to go" box and order something additional to take to a class i wanted to go to. On our last day we ordered lunch and had it on the patio by the dock. Wonderfully relaxing, but we were really surprised when we saw the leftover dishes still out on the table at dinner, several hours later. Seemed staffing was short on many things and a resort of this caliber should not let the "little" things like this slide--especially because staring at dirty dishes in an outdoor area is really not "little." We mentioned it to the front desk attendant after dinner around 9 and the dishes were gone by the time we got back for breakfast.

Wait staff seemed new and not really sure of things. We were surprsed that they were out of lox for bagel lox and cream cheese each day--seems like someone could have gone to the grocery store and replenished. Kale Cashew dip was advertised with flat bread, but served with bagettes. Not a big deal but for someone who prefers the cracker (and the fact that the texture of this seems like it would go better on flatbread) seems like something that should have been mentioned at time we ordered. Out of frozen yogurt our first night. Again, for a property this size, and especially an all-inclusive which has a good idea of numbers for dinner and breakfast-these omissions seem surprising.

Brianna in the spa was fabulous! She gave us a tour on our first day and continually welcomed us warmly each day we checked in. Was surprised that the spa was closed on Labor Day and that the pedicure person was gone by 2:30 on Wednesday.

Rooms were quaint and beds extremely comfortable.

All in all, a great trip and one that was especially nice because of the lake access and all the time on the water. Will definitely consider going back.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Service
Thank kstraveler62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lakeaustinspa, Managing Director at Lake Austin Spa Resort, responded to this reviewResponded 19 September 2017

Dear kstraveler62,

We’re so happy to hear that many of our staff members positively affected your stay - so much so that you’ve called them out by name in your review. Our team will enjoy reading these complements to their staff and we appreciate your generous feedback. We are working very hard to not let “little things” slide, as you say. Stellar service in all areas of our business is something we strive for and we’ll be addressing your concerns and comments with the appropriate team leaders. I’m not sure about the comment that our spa was closed on Labor Day - as we are open 365 days a year. I would welcome a follow up conversation with you to learn more about your experience and let you know we are working to make improvements in the area you mention. Feel free to reach out to info@lakeaustin.com and they will connect us so that we may speak offline.

Sincerely,
Janis Clapoff
Managing Director
Lake Austin Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6 - 10 of 322 reviews

Reviewed 19 August 2017

Let me start off by saying that this resort/spa is very very good. My wife and I really enjoyed our treatments, and it was a good getaway from our busy business lives and work travel. We purchased a day spa pass. The facilities were super clean (like, ridiculously clean), and it was a relaxing environment.

However, while I aim to try and give five stars for most places I visit, I found it very difficult to give five stars to Lake Austin Spa. Access to and the taste of the food was OK at best, the staff could have been a bit more welcoming and friendlier (the waiter spilled a drink at our table, and was eager to take away our plates and give us the bill before we were done), and there wasn't a waitstaff present at the pool (which is fine in most other situations, but when paying $$$$ for a stay, that comes with some expectations of service).

Also, I couldn't get a cell phone or wifi signal at the day spa, and while I know this was a getaway from work -- this is 2017, and we are a connected society.

We may give Lake Austin another go (maybe spending a night), but not sure if I can give it a solid recommendation as a getaway for other folks.

Stayed: August 2017
Thank Kevin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lakeaustinspa, Managing Director at Lake Austin Spa Resort, responded to this reviewResponded 24 August 2017

Dear Kevin,

We appreciate the kind comments about the treatments you and your wife experienced and are happy to hear that you were able to get away from your busy lives and enjoy some time at the spa for a day. I will pass along your comments to our food and beverage department so they can follow up on your concerns at the Aster Cafe. Regarding cell service, we encourage our guests to leave their digital devices out of the spa - not only as a way to get them to relax, but also as a courtesy to others trying to enjoy some much needed quiet time. You can get cell reception in the parking lot of the LakeHouse Spa, so guests can take an important call or check email if necessary. We’re sorry this was an inconvenience for you and hope you’ll be back to spend the night and get the full experience. If you’d like to discuss further, please feel free to call our main line at 512-372-7300 and ask for me. I would be happy to continue this conversation.

Sincerely,
Janis Clapoff
Managing Director
Lake Austin Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

Recently visited Lake Austin Spa Resort for a day at the spa and it was phenomenal. The spa is decorated like your best friends lake house (cosy and warm,) the boutique was well stocked with wonderful organic brands and the technicians are highly trained and specialized in their fields. My masseuse integrated hip movement and focused on trigger point release which released a lot of tension.

Stayed: August 2017
Thank Marwa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lakeaustinspa, Managing Director at Lake Austin Spa Resort, responded to this reviewResponded 11 August 2017

Dear Marwa,

Thank you so much for the generous compliments! We strive to provide the very best for our guests and are so pleased to hear you enjoyed your visit so very much. We look forward to welcoming you back to the lake again soon.

Sincerely,
Janis Clapoff
Managing Director
Lake Austin Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2017

This was my third visit to Lake Austin, the last one being two years ago. It's a beautiful resort: there is much to do from water sports to classes (cooking demos, cardmaking etc), to fitness along with the spa itself, which offers a wide range of indulgences from facials to massages to acupuncture. The food is mouthwatering and the portions are reasonable: not crazy double portions but just right for the healthy eater. The level of service has changed however: in previous visits the staff could not do enough to provide a positive, special experience. This time, I had to ask for a Lake Austin water bottle, which previously had been presented (with my name on it) as part of the welcome upon arrival. And when I asked for one, the person who gave it to me seemed...annoyed. Room service was also inconsistent. We made a special request for my daughter's birthday (breakfast) and it was excellent. Two days later we ordered breakfast from room service, and the pancakes I ordered arrived with exactly one (!!) small pancake sitting beneath the metal cover. Really? Our room was nice but something was wrong with the bar provided for hanging clothes and it was hard to get clothes on it as it didn't hang straight across. We had fun but it was not the across the board special experience that I had on two previous visits when the staff was welcoming and service-oriented across the board.

Room Tip: a room with a lake view is preferable
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  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank KatienBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lakeaustinspa, Managing Director at Lake Austin Spa Resort, responded to this reviewResponded 5 August 2017

Dear KatienBill,

Thank you for sharing your recent experience with us. I apologize that our service levels did not measure up to your previous visits and I assure you we take these concerns very seriously and will be addressing these issues with our team. I would like to invite a follow up conversation with you, offline, to discuss this in more detail. Please send me an email to info@lakeaustin.com and we can arrange a time to talk.

Sincerely,
Janis Clapoff
Managing Director
Lake Austin Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2017

Booked this trip on the spur of the moment (18 hours before arrival) and was not disappointed. Rooms were not ostentatious but quite comfortable and quaint. The public spaces were comfortable and well maintained. The food quality is OUTSTANDING well prepared and presented. We enjoyed the lakefront area and activities and spent probably the hottest day this summer relaxing in the cooling waters of Lake Austin don't know what else we could have asked for.

Room Tip: Best views are from the room block closet to the spa
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  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lakeaustinspa, Managing Director at Lake Austin Spa Resort, responded to this reviewResponded 4 August 2017

Dear Robert,

Thank you so much for taking the time to write a review - we're so happy you enjoyed so many aspects of Lake Austin Spa Resort and we also can't get enough of Executive Chef Stephane Beaucamp's cuisine! So happy you were able to take a dip into Lake Austin too. We look forward to welcoming you back to the lake soon!

Sincerely,
Janis Clapoff
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lake Austin Spa Resort

Address: 1705 S Quinlan Park Rd, Austin, TX 78732-6046
Phone Number:
Region: United States > Texas > Austin
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Austin
Price Range: $1,056 - $1,952 (Based on Average Rates for a Standard Room)
Number of rooms: 40
Official Description (provided by the hotel):
Lake Austin Spa Resort was recently named the #1 Destination Spa in North America by Conde Nast Traveler! Hidden along the shores of scenic Lake Austin in the beautiful Texas Hill Country, the resort offers all-inclusive packages with casually elegant accommodations, three gourmet meals daily, unlimited activities and spa services. The resort is truly an exquisite escape into natural beauty and personal discovery. ... more   less 
Also Known As:
Lake Austin Hotel Austin
Lake Hotel Austin

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