We visited at the back end of Labor Day weekend for a girls' "retreat". Booked on recommendations of others. Loved the small nature of the property and the fact that most all staff remembered faces (and many, names). The waterfront area was beautiful--and we loved the access to the paddleboards, peddle boards and hydrobikes. Cameroun on the dock was wonderful--a great help and encourager at the dock and a wonderful boat driver who knew the balance between talking and letting us enjoy the scenery on the boat ride (both the free noon one and the wine cruise). We did hikes each morning. Lauro was a great leader--although the person who brough up the rear did get lost when some of us were walking faster than others). Lauro also was wonderfully encouraging in my private "travel workout" session and took the time to re-do the instructions he printed when they had not paginated well.
The spa was beautiful and relaxing. Loved the spa pool, although staffing should have been better. Water often ran out and it was difficult to order snacks if you wanted them. Had lunch one day at the cafe by the spa; the other two in the main dining room. Loved the salad bar at lunch--and the fact that it was so easy to get a "to go" box and order something additional to take to a class i wanted to go to. On our last day we ordered lunch and had it on the patio by the dock. Wonderfully relaxing, but we were really surprised when we saw the leftover dishes still out on the table at dinner, several hours later. Seemed staffing was short on many things and a resort of this caliber should not let the "little" things like this slide--especially because staring at dirty dishes in an outdoor area is really not "little." We mentioned it to the front desk attendant after dinner around 9 and the dishes were gone by the time we got back for breakfast.
Wait staff seemed new and not really sure of things. We were surprsed that they were out of lox for bagel lox and cream cheese each day--seems like someone could have gone to the grocery store and replenished. Kale Cashew dip was advertised with flat bread, but served with bagettes. Not a big deal but for someone who prefers the cracker (and the fact that the texture of this seems like it would go better on flatbread) seems like something that should have been mentioned at time we ordered. Out of frozen yogurt our first night. Again, for a property this size, and especially an all-inclusive which has a good idea of numbers for dinner and breakfast-these omissions seem surprising.
Brianna in the spa was fabulous! She gave us a tour on our first day and continually welcomed us warmly each day we checked in. Was surprised that the spa was closed on Labor Day and that the pedicure person was gone by 2:30 on Wednesday.
Rooms were quaint and beds extremely comfortable.
All in all, a great trip and one that was especially nice because of the lake access and all the time on the water. Will definitely consider going back.
- Official Description (provided by the hotel):
- Lake Austin Spa Resort was recently named the #1 Destination Spa in North America by Conde Nast Traveler! Hidden along the shores of scenic Lake Austin in the beautiful Texas Hill Country, the resort offers all-inclusive packages with casually elegant accommodations, three gourmet meals daily, unlimited activities and spa services. The resort is truly an exquisite escape into natural beauty and personal discovery. ... more less
- Also Known As:
- Lake Austin Hotel Austin
- Lake Hotel Austin