I stayed at this place from March 12th to March 19th. During my stay there was theft in my room. I traveled from India to this place and due to Jetlag I was sound asleep. While I was asleep someone entered my room and stole my two mobile phones. When I woke up next day, I couldn't find my phones, when I reported this to the reception, they said they will report it internally. I requested for CCTV footage if someone has entered my room, but they said they donot have CCTV footage for the 4th floor and they cannot produce it. They asked me to lodge a police complaint as I was new to this place, I donot have any idea on the process associated with lodging a police complaint. At the end, they did nothing and I lost two mobile phones. Very pathetic service at the end of the day. I do not recommend anyone to this place.
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- Also Known As:
- Extended Stay Austin
- Austin Extended Stay