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Reviews (889)
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69 - 74 of 889 reviews
Reviewed 30 March 2018 via mobile

This hotel has a good location, but the housekeeping is the worst I've ever experienced. The soap was not replaced. The pillows were lumpy and hard! My bathrobe was taken away for some reason and not replaced. Trying to call housekeeping or front desk just rings and rings with no answer. Have now been waiting for over 20 minutes. Truly not up to Kimpton standards. Very sad.

Stayed: March 2018, travelled as a couple
1  Thank Judy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe P, General Manager at Kimpton Hotel Van Zandt, responded to this reviewResponded 2 April 2018

Judy D:

Thank you for taking the time to share your feedback.
Please accept my apologies for the challenges you received with housekeeping. Please know I appreciate the feedback and will review it with my team to ensure it is properly addressed.

All the best,

Joe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018 via mobile

First impression is great. Staff to help us with bags, front desk is friendly and gave us water/beer at check in, room is clean and city like.

Was given a beautiful and quiet room at end of hall with great view.

Highly recommend this hotel and location

Stayed: March 2018, travelled as a couple
Thank Jo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe P, General Manager at Kimpton Hotel Van Zandt, responded to this reviewResponded 4 April 2018

Jo W;

Thanks for the great feedback and the recommendation.
We appreciate you staying and look forward to your return.

All the best,

Joe Pagone
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

Great location and excellent bar scene. Room was very quiet and comfortable. Staff at front door were great, friendly and happy. Hotel was a bit outdated, compared to other Kimptons staff was friendly but reserved

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Audidog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe P, General Manager at Kimpton Hotel Van Zandt, responded to this reviewResponded 4 April 2018

Audidog;

Thanks for the review. Glad you had an enjoyable time. We hope you join us again soon.

All the best,

Joe Pagone
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

We stayed here for 4 nights as part of our USA trip and were really impressed. Rooms decent size and high spec - pool area really nice with good lunch food options. Lovely touch with happy hour drinks (wine, beer, margaritas for free!) every evening. Would definitely recommend this hotel.

Stayed: March 2018, travelled as a couple
Thank Natalie121212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe P, General Manager at Kimpton Hotel Van Zandt, responded to this reviewResponded 4 April 2018

Natalie121212;

Thanks for staying. Glad you enjoyed your time with us and had a chance to stop by our social hour. We hope you join us next time you are in the USA.

All the best,

Joe Pagone
General Manager

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Reviewed 28 March 2018

I stayed here for a work meeting held at the Kimpton Hotel Van Zandt. The hotel was amazing! Not only the decor, but the ambiance, hospitality of the staff was great! Not only do they provide you with a complimentary bottle of water or beer upon check-in (after noon), but they have a complimentary happy hour every night from 5-6pm in the lobby. The rooms are very nice. My only complaint would be the hallways are dark, so it is hard to see the hotel room numbers. But the restaurant and pool deck area are very nice. I would stay again if I visit Austin! The rooms we were in for business meetings were great and spacious. I would recommend this hotel.

  • Stayed: February 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Laura J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe P, General Manager at Kimpton Hotel Van Zandt, responded to this reviewResponded 4 April 2018

Laura J;

Thanks for the great review.
We look forward to your return.

All the best,

Joe Pagone
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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