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Reviewed 5 March 2021

We love Hotel Ella! It's so charming and the staff is amazing. We didn't have a chance to experience the beautiful outside verandas because it was cold and raining while we were there but next time we will. It was a great location for us because it was close to everything but not as stressful as being right downtown. We will be back.

Date of stay: February 2021
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Review collected in partnership with this hotel
Thank Diane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Ehlers, Guest Services / Front Office at Hotel Ella, responded to this reviewResponded 4 weeks ago

Greetings Diane A,

We appreciate your kind words! It was our pleasure having you stay here with us. Hopefully, the weather will be more agreeable for your next trip in so that you might have the opportunity to utilize more of our outdoor space. We look forward to seeing you again down the road!

Best,
Andrew Ehlers
Director of Rooms

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Reviewed 27 February 2021

The team is more than welcoming and accommodating, I was able to get a load of laundry done since my apartment is out of water due to to the Texas Freeze. The food was great with in-room dining, and timely. Would definitely stay again!

Date of stay: February 2021
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Review collected in partnership with this hotel
Thank hannahprytula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Ehlers, Guest Services / Front Office at Hotel Ella, responded to this reviewResponded 28 February 2021

Greetings hannahprytula,

I am glad that we were able to accommodate your needs durring / after the storm that hit our state. Our in-room dining selection is definitely one of my personal favorite amenities. Nothing quite like getting to relax in bed and have some brunch brought over to you in the morning! We look forward to nay of your future stays with us down the road.

Best,
Andrew Ehlers
Director of Rooms

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Reviewed 26 February 2021

Everything about our trip was dreamy. The staff was welcoming & kind, the room service was speedy & delicious, the beds were cozy & the hotel itself felt warm & cozy while at the same time feeling modern. Thank you Hotel Ella for being such a dreamy place to stay.

Date of stay: February 2021
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Review collected in partnership with this hotel
Thank marybloompreschool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Ehlers, Guest Services / Front Office at Hotel Ella, responded to this reviewResponded 28 February 2021

Greetings marybloompreschool,

We appreciate you leaving such kind words behind regarding your time spent here with us! We couldn't ask for anything more than having the word "dreamy" used to describe one's stay here with us. Please be sure to let us know when you are planning your return trip into Austin. We would love to have you back again.

Best,
Andrew Ehlers
Director of Rooms

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Reviewed 23 February 2021

My 2nd stay, this time during the bad ice/snow event. Even though it appeared they did not have a full staff during the emergency, the service never wavered. Huge mansion 2nd floor room facing the street, with an amazing balcony, with very nicely upfitted bathroom. With no neighboring places to eat or even buy basic food, they kept us fed via room service. We were very fortunate to pick Hotel Ella during for our visit, which was a terrible tragedy for many others in Austin that week. Will be back for sure. Andrew was especially courteous and attentive.

Room tip: Our Mansion room #22 had two loveseats so we could space out. Previously stayed on second floor by the pool, and that was very specious.
Date of stay: February 2021
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Thank kenzoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Ehlers, Guest Services / Front Office at Hotel Ella, responded to this reviewResponded 28 February 2021

Greetings kenzoco,

It was our pleasure to have you stay with us again, albeit under such tragic weather conditions.I am glad to hear that you were able to stay safe and warm with us when the weather conditions turned for the worse in our state. I am also glad to know that of all the places you could have been trapped in, it was one our our Mansion Petite Suite rooms. I am sure that the snowed over lawn looked absolutely beautiful from up there!

We look forward to hosting you here again! Hopefully next time with some sunnier and friendly weather.

Best,
Andrew Ehlers
Director of Rooms

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Reviewed 11 February 2021

Great stay at Hotel Ella! Super friendly staff. Comfy beds. Clean rooms. Great bar and restaurant-biscuits were amazing. Good value and really convenient to all of our activities for the weekend. Will definitely stay again.

Date of stay: February 2021
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Review collected in partnership with this hotel
Thank rroane939235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Ehlers, Guest Services / Front Office at Hotel Ella, responded to this reviewResponded 21 February 2021

Greetings rroane939235,

We appreciate you taking the time to highlight all your favorite aspects of the hotel during your stay! I definitely have to agree with you, the biscuits are absolutely amazing! I would get them every day if I could. We look forward to seeing you for your next trip into Austin. Feel free to give us a call to help assist you with your next booking.

Best,
Andrew Ehlers
Director of Rooms

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