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“This hotel is meh”

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Hyatt Regency Crystal City at Reagan National Airport
Ranked #16 of 52 Hotels in Arlington
GreenLeadersSilver level
Reviewed 12 September 2017

We stayed in this hotel to attend a concert at the MGM. I wanted something nice for my wife and I to stay at, just the 2 of us. The best thing about getting away is, getting to sleep late and not worry about anything. Not at this hotel. Both mornings there was loud noises that woke us up. The first morning it sounded like a hammer in the next room. The second morning it sounded like a screw gun. Just constant noise first thing in the morning. We were so excited to sleep late in a clean room with fresh bedding, comfy bed, blackout shades, nothing to get up early for. Nope, not here. They made sure everyone was up by 9am. Very frustrating. We have 4 more bookings to make in Crystal City within the next month and guess which hotel we won't be staying at. I wouldn't ever go back here because of the noise. It was ridiculous.

Oh and the jacuzzi is CLOSED in September! We couldn't use it.

Breakfast is not included here either, they want to charge you $8 for an egg or whatever it is. We'll be staying at a quiet hotel that has breakfast included next weekend, for half the cost, in the same area. Sorry Hyatt, you lost this traveling family.

Room Tip: Anywhere at another property.
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
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Thank teknoge3k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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114 - 118 of 2,073 reviews

Reviewed 10 September 2017

This hotel is located in a great part of the city, it's a beautiful hotel and most of the staff tries to be helpful. The wait staff during my school's convention were phenomenal! The food was good and they were fast and efficient!

  • Stayed: August 2017, travelled on business
    • Value
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Review collected in partnership with Hyatt Hotels
Thank michelletG5389XK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2017

I booked at the Hyatt because of a convention being hosted at the hotel. Was charged extra for having 3 other people in the room, but didn't get extra towels, glasses, soap, etc, so I'm not positive what I paid extra for, and in the future, I don't plan on reporting more than one occupant, policy be damned. The hotel looks nice on the inside, and there isn't anything wrong with it, but it doesn't deserve the price tag. Nothing special. You can pay less and stay at one of the three competitors within walking distance and get the same experience, as well as breakfast.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank V4936RBericb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2017

I will come again to stay there. Very pleasant staff. We were there for a Family Reunion. Allen, Boks, Hickman & Ziegler Family. Everyone enjoyed their stay. It was nice to have Shuttle pick up and dropped off. Saved less time and money for a taxi.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 469Jackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2017

Beautiful room awesome bed Brittney and all the hotel employees are so SUPER!!!
I will stay here the next time I visit DC if I possibly can.Restaurant pricey but really good.Shuttle drivers were so great they took us to the metro local restaurants and airport.

Room Tip: room 1738 is awesome just got renovated and the bed is so great for a weary body.
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  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank klcamp2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Crystal City at Reagan National Airport

Address: 2799 Jefferson Davis Hwy, Arlington, VA 22202-4002
Region: United States > Virginia > Arlington
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Arlington
#7 Green Hotel in Arlington
#16 Business Hotel in Arlington
Price Range: $117 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Crystal City at Reagan National Airport 3.5*
Number of rooms: 686
Official Description (provided by the hotel):
Relax in the heart of it all at Hyatt Regency Crystal City. Our hotel is perfectly positioned for easy access to Virginia and the entire DC-metro area. Enjoy a complimentary shuttle to the airport and easy access to Metro transportation. Within minutes, you can be exploring the nation’s best monuments and museums, taking in a show at the Kennedy Center, enjoying a Washington Nationals game or even touring the White House! Prefer to stay local? Arlington, Virginia has plenty of attractions, including luxury shopping and dining in Clarendon, the historic Arlington Cemetery or hiking in nearby Great Falls Park. Within our spectacularly updated Crystal City hotel, you’ll discover the services and amenities only Hyatt can provide – award-winning dining and inviting spacious guestrooms with luxury amenities like Hyatt Grand BedTM, and iHome stereos with iPod® docking stations. Enjoy the perfect combination of luxury and convenience at the Hyatt Regency Crystal City hotel. ... more   less 
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Also Known As:
Hyatt Regency Crystal City Hotel Arlington
Hyatt Regency Arlington
Hyatt Arlington

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