I stayed at the Hyatt Regency Crystal City Feb 2-7 2011 with my wife and 6 year old son while I was in town for a conference. All in all, the hotel was good although I honestly expected a bit more from a Hyatt.
The check in process was fantastic - Rhoen got us processed and in our room quickly and everything was in order.
We stayed in a King room which was spacious and very well laid out. There was plenty of room for our luggage and the sofa near the window was especially nice for relaxing!
We had wireless internet included in our rate and the service was fast and reliable.
The hotel offers free shuttle service to both Reagan National Airport and to the Crystal City Metro station every 15 minutes- we used the Metro shuttle often - they kept to the schedule like clockwork!
The lobby staff was hit and miss - when we first arrived, we were met out front by a staff member who offered to take our luggage - while we were checking in, he approached me and told me that "your luggage is over their", pointing to the cart by the front door. He then stood waiting for a tip (which we gave) and he headed out the door. We then handled our luggage the rest of the way to the room. Not a big deal, just expected more from the Hyatt.
We used room service a few times and the food was very good. Although it was expensive, we expected it to be since it was room service.
The in room amenities were fair. The bottled water in the room was charged at $5 per bottle (the same bottle is $1 or less in a store) and there was no shower cap in the bath room.
Although I did not get her name, the young lady who checked us out was fantastic - I would love to have her working for me. She was very energetic and did everything that she could to ensure that all was well with our stay.
Again, this hotel was good although I would not pay the full rate for this level of service. At the rate that we got for our conference it was well worth it.
- Official Description (provided by the hotel):
- Relax in the heart of it all at Hyatt Regency Crystal City. Our hotel is perfectly positioned for easy access to Virginia and the entire DC-metro area. Enjoy a complimentary shuttle to the airport and easy access to Metro transportation. Within minutes, you can be exploring the nation’s best monuments and museums, taking in a show at the Kennedy Center, enjoying a Washington Nationals game or even touring the White House! Prefer to stay local? Arlington, Virginia has plenty of attractions, including luxury shopping and dining in Clarendon, the historic Arlington Cemetery or hiking in nearby Great Falls Park. Within our spectacularly updated Crystal City hotel, you’ll discover the services and amenities only Hyatt can provide – award-winning dining and inviting spacious guestrooms with luxury amenities like Hyatt Grand BedTM, and iHome stereos with iPod® docking stations. Enjoy the perfect combination of luxury and convenience at the Hyatt Regency Crystal City hotel. ... more less
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- Also Known As:
- Hyatt Regency Crystal City Hotel Arlington
- Hyatt Regency Arlington
- Hyatt Arlington