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Reviewed 19 July 2014

Stayed here during World Cup. Although about 30 mins from city, this was a lovely peaceful hotel, alongside a beautiful lake. The rooms were large and clean and comfortable. The food was good, and there is a great swimming pool. Many of the staff spoke good English. There is a small shopping mall across the road, where there were some great restaurants and bars. This was a perfect hotel at the end of my World Cup trip, as I was able to relax after a hectic two weeks.

Room tip: All rooms should be quiet, but get a view of the lake and pool.
Date of stay: June 2014
  • Trip type: Travelled solo
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2  Thank heathermac29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
João Paulo O, Gerente geral at Esuites Lagoa Dos Ingleses - Alphaville, responded to this reviewResponded 22 July 2014

Dear Guest!
Thanks for sharing your impression of our hotel on Trip Advisor. Thanks for your kindness and hope to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2013

I lived in a Mercure flat for almost 5 years in Sao Paulo so I know the chain well. This is a great place as the rooms are very nice and it is very tranquil. The gym is a bit aged...great for 30 minutes but not someplace I would work out at if I spent more than 2 days here.

Date of stay: June 2013
  • Trip type: Travelled on business
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4  Thank Maskotas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2013

You can sleep very well, people attending are great, but they are not cleaning well the room like before (former Ceasar Business), especially the bathroom. Another issue was the plates from the room service stayed for more than 24 hours outside the room. They are probably adapting after Mercure assume the hotel. The food in the restaurant is too expensive for the quality when we compare with different options in the neighborhood. Excellent attention from Maya, one of the ladies at the reception.

Date of stay: May 2013
  • Trip type: Travelled solo
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Review collected in partnership with Accorhotels.com
Thank sergioamuniz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2012

This hotel has poor service and qualitiy. Posadas should review standard. Restaurant food is poor.

Date of stay: June 2012
  • Trip type: Travelled on business
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Thank NP991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

Spend one night with my team for a training session. Overall ok but the service during dinner and lunch was terrible. They tried to work in the french style but the time between first and last to be served ( group of 16) was more than 1 hour. If you do not have strucutre and servers for this. , do it in a buffet style

Date of stay: October 2011
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Thank Eduardocmeira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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