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“Natal da familia”

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Esuites Lagoa Dos Ingleses - Alphaville
Ranked #1 of 3 Hotels in Nova Lima
Certificate of Excellence
Reviewed 26 January 2016 via mobile

Fui no natal da familia que teve em dezembro, não fiquei hospedado mas jantei e usei as areas de lazer. Queria deixar aqui meus agradecimentos pela equipe de restaurante em particular para o Pablo chefe dos garçoms se não me engano, ele nos tratou com extrema educação e cordialidade. Por isso voltaria para me hospedar e recomendo a todos.

I have been in the christmas party my family held in december, did not sleep in the hotel but had dinner and used the play area. I would like to leave my sincere tanks to all the restaurant staff in special the waiter chief Pablo if I'm not mistaking his name, he treated us with extream politeness and cordiality. Because of that I would come back and stay for a night or more in the hotel and I recomend it to all.

Meus sinceros agradecimentos a todos do Mercure Alphavile.

Stayed: December 2015, travelled with family
Thank Pema M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
João Paulo O, Gerente geral at Esuites Lagoa Dos Ingleses - Alphaville, responded to this reviewResponded 27 January 2016
Google Translation

Estimado Hóspede!
Obrigado pelos elogios. Tenha certeza de que os colaboradores estarão cientes deles. Essa é a maior motivação para que trabalhemos todos os dias a fim de prestar um serviço ainda melhor.
Obrigado!

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2 - 6 of 309 reviews

Reviewed 31 December 2015

The hotel is great. I use hotels around the world. This is a great hotel in location and infrastructure. But the check in, check out, and door are the worst I saw in my live. It was two times. In one the attendant say me bad names as I asked for a late check out to 2 PM, I gave the key, she denied, but did not give me the key for the approved one our check out. In the second time at 1 PM the reception supervisor told me that at 2 PM probably the room maybe be available. In the morning they tried to bill me two breakfasts. I never use hotel breakfast.

  • Stayed: December 2015, travelled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank leonardolllima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2015

I've stayed in this hotel many times throughout the years. The rooms are big, there's cable TV and it's usually clean. But I keep having problems with the service. The staff is not well trained. Last time (a week ago) I waited more than one hour for a pizza. The telephone didn't work. The TV remote control wasn't in the room. Small things like that should not happen when you are paying more than 300 reais for a night. Breakfast lacks quality too. The cereals were old and so was the bread. Lastly, it is not a good option if you need a place in the city. It is 30km from downtown.

Room Tip: Lake view and top floors are the best. The others view a gas station.
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  • Stayed: March 2015, travelled solo
    • Location
    • Cleanliness
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2  Thank Gabriela A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

Stayed here during World Cup. Although about 30 mins from city, this was a lovely peaceful hotel, alongside a beautiful lake. The rooms were large and clean and comfortable. The food was good, and there is a great swimming pool. Many of the staff spoke good English. There is a small shopping mall across the road, where there were some great restaurants and bars. This was a perfect hotel at the end of my World Cup trip, as I was able to relax after a hectic two weeks.

Room Tip: All rooms should be quiet, but get a view of the lake and pool.
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  • Stayed: June 2014, travelled solo
    • Value
    • Rooms
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2  Thank heathermac29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
João Paulo O, Gerente geral at Esuites Lagoa Dos Ingleses - Alphaville, responded to this reviewResponded 22 July 2014

Dear Guest!
Thanks for sharing your impression of our hotel on Trip Advisor. Thanks for your kindness and hope to see you again.

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Reviewed 21 June 2013

I lived in a Mercure flat for almost 5 years in Sao Paulo so I know the chain well. This is a great place as the rooms are very nice and it is very tranquil. The gym is a bit aged...great for 30 minutes but not someplace I would work out at if I spent more than 2 days here.

  • Stayed: June 2013, travelled on business
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4  Thank Maskotas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Esuites Lagoa Dos Ingleses - Alphaville

Address: Avenida Princesa Diana 440 | Alphaville, Nova Lima, State of Minas Gerais 34018-006, Brazil (Formerly Mercure BH Lagoa dos Ingleses)
Region: Brazil > State of Minas Gerais > Nova Lima
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Nova Lima
Price Range: $100 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Esuites Lagoa Dos Ingleses - Alphaville 4*
Number of rooms: 123
Official Description (provided by the hotel):
The hotel is located in the metropolitan area of Belo Horizonte, on the banks of the Lagoa dos Ingleses, in Alphaville, in a complex that concentrates residential and commercial condominiums. The hotel is situated in a strategic point to visit the historical cities of Minas Gerais. There are 123 apartments, restaurant, room service, meeting rooms, swimming pool, gym, tennis court, barbecue. Hotel offers free parking and internet. ... more   less 
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