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All reviews pool area close to the airport connecting door great hotel games room breakfast and dinner facilities are great the national park entrance two night stay downtown foz buffet restaurant rooms are nice parque das iguassu falls good size both sides perfect location
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Reviewed 30 July 2017 via mobile

Overall, this is a good hotel with great potential if they only solve some of their major issues. The resort is modern, rooms feel new and have all the amenities you expect, and both breakfast and dinner are excellent. Staff is very friendly and helpful as well.

Some problems, however, must be taken care of:
- There are many hotspots for the wifi, but all of them are very slow.
- The hotel has a major noise issue. You hear in your room every small sound from the hallways, and with people coming and going all night (due to flight schedules in the nearby airport) - there is noise all night long.
- The tour office is completely unreliable. I booked a tour with them, and late in the evening before the tour they left me a message about the tour being delayed. I had to cancel and use other, much less convenient last-minute alternatives.

Stayed: July 2017, travelled solo
1  Thank ogol17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan H, Gerente de relações com clientes at San Juan Eco Hotel, responded to this reviewResponded 30 September 2017
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Prezado Sr

Agradecemos imensamente suas considerações e o seu precioso tempo em nos avaliar.

Trabalhamos incansavelmente para proporcionar a melhor estadia aos nossos hóspedes nos tornando a sua principal escolha.

Suas observações sobre nosso serviço de internet já foram corrigidos pela nossa equipe de TI.

Seja sempre bem vindo e reserve pelo nosso site, desfrutando das melhores oportunidades.

Atenciosamente

Diretoria da Rede de Hotéis San Juan

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Reviewed 3 July 2017

The reception was consistently under-manned. Considering the size of the hotel, it should be obvious that one member of staff isn’t enough!
Our first room had a really strange smell so we had to ask to change rooms, it took a while to get us moved to the room just across! The next morning we realised our safe didn’t work, after an hour of ringing back and forth and the technician trying to fix it, we had to move rooms again. – fortunately, only next door but considering we told them we had an excursion booked and the van was waiting for us, and this last room also had a funky smell! The staff did nothing to speed the process up and no-one ever apologized or offered any compensation for the inconvenience.

We were staying for 3 nights and experienced issues with 3 different rooms – very disappointing considering the size of the hotel and actually a great location to the Iguassu falls.

WIFI service didn't work in most placed either, especially the bedroom!

  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Nina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan H, Gerente de relações com clientes at San Juan Eco Hotel, responded to this reviewResponded 20 July 2017
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Prezada Sra. Nina

Agradecemos imensamente suas considerações e o seu precioso tempo em nos avaliar.

Trabalhamos incansavelmente para proporcionar a melhor estadia aos nossos hóspedes nos tornando a sua principal escolha.

Pedimos as mais sinceras desculpas pelos transtornos em sua estadia e nossos setores de higienização foram acionados para verificar os odores mencionados, fator que nos causa surpresa, pois somos muito elogiados pela limpeza de nossos hotéis.

Seja sempre bem vinda e reserve pelo nosso site, desfrutando das melhores oportunidades.

Atenciosamente

Diretoria da Rede de Hotéis San Juan

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Reviewed 2 June 2017

Really enjoyed our 3 night stay at the San Juan. All the staff are very friendly and helpful. Close to the falls, rooms spotless, good breakfast. good wi-fi, and at a excellent price. would recomend. Stayed mid May, travelled from Uk.

  • Stayed: May 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank zoordfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan H, Gerente de relações com clientes at San Juan Eco Hotel, responded to this reviewResponded 20 July 2017
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Prezado Sr

Agradecemos imensamente suas considerações, pois só assim conseguiremos alcançar nosso principal objetivo: ser a sua melhor escolha!

Será um prazer recebê-lo em breve em um de nossos hotéis. Visite nosso site para reservar e desfrutar de todas as oportunidades.

Atenciosamente

Diretoria da Rede de Hotéis San Juan

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Reviewed 22 May 2017

Although we wrote an email for a pickup, with no reply and called to the reception where they promised a pickup nobody showed up at the airport. We called again and then they played a game by passing different persons at the phone.
Bad travel agency. Also promised private pickup in Argentina but was with a group.
Noisy hall in the night.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank HansD583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan H, Gerente de relações com clientes at San Juan Eco Hotel, responded to this reviewResponded 20 June 2017
Google Translation

Prezado Sr Hans

Agradecemos imensamente suas considerações sobre nosso hotel, pois trabalhamos incansavelmente para ser a melhor escolha de nossos hóspedes.

Trabalhamos com uma agência vinculada ao hotel e já estamos verificando o ocorrido para que situações como estas não voltem a acontecer. Mesmo não sendo de nossa responsabilidade os serviços oferecidos, pedimos as mais sinceras desculpas pelo transtorno.

Seja sempre bem vindo, reserve pelo nosso site e desfrute das melhores ofertas.

Atenciosamente

Diretoria da Rede de Hotéis San Juan

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Reviewed 20 May 2017 via mobile

A pleasant surprise...after being more focused on seeing the falls.
The facilities this hotel provides is really good....rooms are well laid out....wifi provided...good restaurant....great breakfast...pool area...some gym equipment and sauna....pool table and table Ennius.
Would def stay again

Stayed: May 2017, travelled as a couple
Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan H, Gerente de relações com clientes at San Juan Eco Hotel, responded to this reviewResponded 20 June 2017
Google Translation

Prezado Sr Tony

Agradecemos imensamente suas considerações sobre nosso hotel, pois trabalhamos incansavelmente para ser a melhor escolha de nossos hóspedes.

Seja sempre bem vindo, reserve pelo nosso site e desfrute das melhores ofertas.

Atenciosamente

Diretoria da Rede de Hotéis San Juan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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