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Reviews (3,622)
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4 - 9 of 3,622 reviews
Reviewed 2 March 2017

Outstanding location, reasonably sizeable room and here is where good news ends. It is a all inclusive resort with a great breakfast and although served with plenty of food the quality is missing, they serve you with second quality meat in the grill. No beach service and not enough stretch chairs nor umbrellas are offered, leaving to guests to solve disputes for beach equipment or having to go in the middle of the night to mark chairs leaving towels and other belongings reserving chairs and umbrellas. It isn't child safe either, lots of loose tiles on the swimming pool area floor offering sharp edges and loose boards on the wooden deck are a perfect trap to ruim your very expensive vacation

Room Tip: Try to stay far from the pool to avoid the noise of lousy music played until late hours.
  • Stayed: February 2017, travelled with family
    • Location
    • Rooms
    • Service
2  Thank mangiarebene20162016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2017 via mobile

We loved the place:
Amazing private beach with warm water, big rooms, nice choice of food and drinks, many activities, nice pools and the nature is amazing.

They fall in small things like bad wi-fi, room cleaning, some of the food quality (main restaurant is much much better than the special restaurants joke).

Not enough English speaking staff but many Spanish speakers.

We enjoyed our week there a lot.

Stayed: January 2017, travelled with family
2  Thank sbfares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2016

We had a pleasant few days here but I wouldn't recommend this hotel. The hotel has a lovely location, the beach is great. But... the wifi is terrible, hotel decor is tired, the food is not that great especially after a few days of the same buffet, the service is ok, and its way over priced.

  • Stayed: August 2016, travelled with family
    • Location
    • Rooms
    • Service
2  Thank PorkyMartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2016

If you can summarize the hotel purposes: it is targeted to lower middle class families that are there for a lifetime vacation. The hotel is huge, with good facilities, located at a stunning landscape. Private beach, with warm water and amazing nature around. However when it comes to services supplying, the hotel is weak and falls short in quality and performance. The staff does not seem to be the most friendly one and smiles are scarce, you don't feel like you're really welcome there. Food is undoubtedly prepared with the worst ingredients ever and although they try hard to serve special dishes it will never become tasty if you use class D products. There is variety and quantity of food but quality is extremelly poor. The same applies to drinks and beverage - poor quality of wines, whiskeys, vodkas and non-alcoholic drinks as a whole. Bedrooms are good, with nice bed and bath linen, but room cleaning is not excellent. Bathroom comprises a bathtube which is quite fine. There was an excellent music band show that played Beatles (Orbit band) - which defintely saved one of the nights. The comedy shows are terrible, we just couldn't watch for more than 10 minutes. Pools are only cold watered, so during cloudy days there is no warm water for you and your kids. Sauna is charged in separate and Wi-fi does not work. Lastly, just pray to not feel sick - they don't take even a glass of water to the bedroom for you.

  • Stayed: May 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Michelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2016

Negative points:
Staff from Reception of the Hotel don't care at all about smiling or giving a nice welcome to the Guests. If you ask something they will reply to you, they do their job, but not a single smile or any extra effort to try to find another alternative for you if there is something not worling. I really didn't like the Reception Staff at all. Every day was exactly th same with them.
Another very bad point for this Hotel is the WiFi. Absolutely awful, does not work almost all the time, not even in the reception area. Do not even think in trying to be connected in your bedrooms, bars, restaurants, or outside Reception area.
I would like to make special mention once again to the Staff who attends the shops outside the reception area inside the Hotel.
Especially that awful sales woman who attend the shoes shop (nice flip flops, ojotas, chinelas). She is brazilian, black and long hair, not very slim. She does not greet you when you enter to the shop, does not offer you any of the products that she sells. If you ask for a price she has a bitter face and only reply to you the number and that's it. I went twice and bth times she did exactly the same. She does not bother to sell anything or at least be kind with customers. I don't understand how people like her is hired to work in a place where kindness and friendliness with customer is essential.

Very Good points:
I travelled with my elderly mum so this Hotel was great because of the facilities easy for walking and moving around and also the own private beach does not have any steps to climb or descend. The swimming pool is massive and very clean. Really nice.
Food at the restaurant is good quality but not much variety.
Bathrooms are with a separate shower and a separate bath, spacious, very nice.
Beds are big and very comfortable.
A La carte Portuguese restaurant is very good and very good quality.
The walking path in the Hoteal sorrounded by the Morros (mountains) is beautiful.
The beach bar is really nice.
A lot of families with children but all very good.
Minibar not very complete, just water and 4 soft drinks, but nt a problem because being all inclusive you can have any drink outside the room.
Staff from Bar Euphoria very kind. Same with the people who clean the tables at the main restaurant, fast and friendly.
We didn't have good weather, in fact it was raining the whole of our stay (4 days, 3 nights) but the good facilities and the spaces to go around the Hotel made our stay easier despite the rain.
The Hotel have some few shops but the staff who attend the shops especially the flip flop shop (chinelas/ojotas) are really bad with the customers, very unfirendly and rude.

Room Tip: Rooms near to reception area are closer to all the amenities: main Restaurant, Bar.
  • Stayed: May 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank Petal06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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