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“To be avoided”
Review of Hotel El Cazar

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Hotel El Cazar
Ranked #67 of 104 Hotels in Armacao dos Buzios
Certificate of Excellence
Reviewed 5 February 2017 via mobile

This is a beautiful location where we went for a junior suite with a perfect view. And the location is lovely, with some of the staff keen to be helpful. However, the owner is an old fashioned Brazilian who prefers not to be polite to his guests, and where the hotel bar closes at 10 pm on a Saturday night as the owner chose to watch TV in the lounge rather than serve my wife and I asking for a gin and tonic. This is a hotel going for bankruptcy until they get new ownership. I recommend to be avoided.

Stayed: February 2017, travelled as a couple
Thank Middleagedskier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalom B, Proprietário at Hotel El Cazar, responded to this reviewResponded 7 February 2017

Dear Guest
Our hotel takes our guest reviews very seriously. They help us improve and better our business. 

However, we cannot agree with your evaluation, due to it's ambiguous content. 

It appears to us that you did not recommend our hotel simply because you asked for an alcoholic beverage and could not get it as the hotel bar closed at 10:00 p.m. As a result,  were very upset once you were informed the hotel bar was closed. 

We would like to remind you that you were given a disclaimer, at the time of your check in, specifically informing that the hotel bar and restaurant would always be closed after 10 p.m. 

Even though you did not recommend the hotel, you wrote the following reviews: 

Tripadvisor: 

"This is a beautiful location where we went for a junior suite with a perfect view. 
And the location is lovely, with some of the staff keen to be helpful."

Booking.com: 

"Location was fantastic; walking distance from both the town and fabulous beaches. 
Breakfast staff were charming and couldn't do enough to make you feel comfortable"

In conclusion, 

You did not recommend the hotel due to not being able to get an alcoholic beverage during a time the hotel was closed. 

- "El Cazar" means "Family House" 
- We regret you dismiss the Hotel and it's staff, an establishment with more than 25 years of existence and tradicion , due to a request that could not be fulfilled

- The Hotel owner, Chalom Benyair, French-Moroccan and proudly naturalized Brazilian 
- Hotel El Cazar - 9.1 on Booking and 4, 6 Expedia

The readers on both websites will read your evaluation and our answer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (124)
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4 - 8 of 124 reviews

Reviewed 27 December 2016 via mobile

A lovely place, with the most magnificent view of Búzios. Strategically located; near center of town and, of course, of the best restaurants and entertainment places . Helpful and pleasant staff. Highly recommended.

Stayed: May 2016, travelled with family
1  Thank Vera Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2016 via mobile

I had 5 days here last week and it was absolutely awesome. Although the staff didn't speak very good English, they would go out of their way to help me and were extra friendly. Breakfast was amazing, huge variety and the pool and pool area is great. The location is perfect, as are the views. Couldn't speak more highly of this place and the staff, thanks a lot guys!

Stayed: August 2016, travelled solo
Thank George G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2016 via mobile

Amazing boutique hotel with a very homey feeling. The music background is excellent from calm slow soft bossanova to more lounge for afternoon swimming pool, you bump into a few celebrities (fashion world) like it's natural. The living room area is lovely as well as the outside and inside bars. I just love this place. The rooms are perfect for what you need on a beach vacation and you are 5 to 10 min walk from all the night action of Buzios yet, it is very quiet and private. Chalom and Lia the owners are simply delightful!! I can't wait to go back! As they say: Saudades!!

Stayed: February 2016, travelled as a couple
Thank Sophie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 August 2016
Google Translation

Tks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2016

It is a quirky place. It is in need of a refit throughout. The seaview suites with balconies are rather dark. So is much of the interior.
The service is friendly and flexible but not very efficient. The owner is there some of the time. Does not really interact with the guests. The large reception room nicely laid out with period furniture is not really intended for the guests.
Breakfast can be taken on the deck with superb views but there is a bit of a competition for the few places there. I have eaten much better in Rio.
Sauna and gym equipment are rather elderly.
The cashier speaks no English and the owner who does is not around to help sort out billing issues. If you agree a dollar price beware. They will bill you in Rials. If you offer to pay in dollars as you thought you had agreed the front lady will apply an exchange rate that you would never want to use. Agree the price in Reals and nothing else.
It is a vey relaxing place to stay, but you pay a hefty premium for the view and location.

  • Stayed: November 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank palika2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 August 2016

Tks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel El Cazar

Address: Alto do Humaita n. 6 | Humaita, Armacao dos Buzios, State of Rio de Janeiro 28950-000, Brazil
Region: Brazil > State of Rio de Janeiro > Armacao dos Buzios
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#36 On the Beach Hotel in Armacao dos Buzios
#37 Romantic Hotel in Armacao dos Buzios
Price Range: $253 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel El Cazar 3*
Number of rooms: 25
Official Description (provided by the hotel):
For your comfort and leisure, the Hotel El Cazar offers several comfortable areas, reading and game rooms, a fully equipped Home Theatre, a bar with a finely selected wine cellar, a swimming pool overlooking the bay, and a restaurant with a rich and varied menu, offering healthy home made or traditional food, including, of course, the famous local fish and seafood. ... more   less 
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Also Known As:
El Cazar Hotel
Hotel El Cazar Armacao Dos Buzios, Brazil

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