I must contest the review of Girl-Lawyer for the fact that many of the allegations are the result of facts that is not possible to detail in order not to contradict the guidelines required by Trip Advisor management responses.
The Sagu Mini Resort is situated slightly detached from the village of Ilha Grande, Abraão. To get there you walk along two beaches and a short path covered by vegetation. You arrive at the Sagu that has a small beach and a private pier overlooking a beautiful bay. So, I think I can say that it is very difficult to someone deny that our pousada has one of the best locations, confirmed by the various reviews of our guests.
We offer, we do not impose, a private transfer service that has the characteristic that you have at your disposal a driver with a car, at a desired time and place. Followed by a speed boat waiting for you at a private pier, for a crossing of only 20 minutes. The total time for transfer from Rio to the Sagu is 2½ hours, compared to 6 hours with the public service. The price, which Lawyer-Girl founds “outrageous” is 275.00 USD, up to 4 people, and we offer it to guests as an alternative.
At Ilha Grande arrives daily about 20 boats from different points of the continent. The Sagu is 15 min. walking from the main pier, so we pick up all our guests, that previously warn us about their arrival time. The couple in question didn’t inform us of their arrival time and decided to take a walk, that is commonly referred to as pleasant.
The ofuro "Hot tub" contains about 400 liters of water that must be heated to 40°C. We prepare the environment with candles and incense and leave 2 bathrobes available. Only costs 10 USD per person, per hour, not 20 USD.
The couple in question had the good fortune to eat a fresh lobster, offered as extra, which was not in the menu that was being revised at that time. Toscanelli Brasil restaurant is renowned and appreciated, we confirm it with the various positive reviews we received.
Regarding going to the village, as I said, by foot, takes 15 min, a taxi boat (our sourced service) costs 2.5 USD per person and, for us, it doesn’t seems so expensive!
It is true that there was a loss in the bathroom of their room, but was repaired the same. Our pillows are ergonomic and new, replaced every 6 months.
The Sagu is immersed in an exuberant nature: the lush tropics includes several species of bromeliacee, orchids, small monkeys, colorful hummingbirds and butterflies and even a rare protected species of bee, which produces a delicious honey. It is the Irapuã (trigona Spinipes) which, although harmless, has this misfortune to have a certain resemblance to the common fly. We placed, in open view, information about this insect for our guests at the breakfast, but it seems that Lawyer-Girl didn’t read it.
We cannot dispute the fact that our staff has been unhelpfull, but it seems highly unlikely.
The excursions offered to our guests are an outsourced service, reason that is more expensive that the group ones but again, we do not impose them because Sagu acts only as intermediary between the guest and a Marine Operator.
Finally I would like to reiterate that if I was forced to respond to this review it’s because the reason for the negativity towards us exists by the fact that Layer-Girl and her partner, have left the Sagu forgetting to pay the bill. It might happen sometimes, if the fact is caused by distraction…