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2 - 7 of 343 reviews
Reviewed 26 May 2017

Hôtel is clean . It has been freshly renovated . The bed is comfortable and the room and bathroom are very well designed with a nice size . Breakfast is not fabulous but regarding the price completely fine .

Date of stay: May 2017
Thank Cpo74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 May 2017

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Fernanda Barros

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2017

We had a great time in the hotel, the staff was very friendly and eager to help, when there were questions.
The rooms were clean and equpped with modern furniture, giving an good overall impression. Also the internet worked perfectly in the rooms we were staying.
The hotel is located in Lapa, which is good for going out at night.

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
2  Thank janfs2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 February 2017

Dear,

Thanks for choosing Soft Inn Rio Lapa to stay in Rio de Janeiro and for sharing your experience with us .
Our team appreciate the praise and hope to see you soon with us again!

Sincerly,

Fernanda SBarros
Front Desk Manager
Soft Inn Rio Lapa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2017

I had a very pleasant stay at the Soft Inn Rio Lapa earlier this month.
It was a haven of comfort & relaxation in the bustle of Rio. Rooms very clean, quiet, modern & bed super comfortable. Room safe was convenient so I didn't have to lug documents around the city, beach.
The staff was friendly & accommodating. Breakfast lovely. Room nice & tidy every evening when I returned. Great Value! Thank you Rodrogo & Fabio.

Date of stay: December 2016
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
2  Thank BTM6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 February 2017

Dear,

Thanks for choosing Soft Inn Rio Lapa to stay in Rio de Janeiro and for sharing your experience with us .
Our team appreciate the praise and hope to see you soon with us again!

Sincerly,

Fernanda Barros
Front Desk Manager
Soft Inn Rio Lapa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2016

rather new hotel, modern, clean but impersonal, of course it's well furnished, fridge, tv, wifi... but breakfast is basic, minimal... you can't expect less... staff is friendly but not really professional. the only reason to stay here is to be in Lapa.

Room tip: try to get a room on higher floors
Date of stay: November 2016
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank arzklh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neto T, Gerente de recepção at Days Inn Rio de Janeiro Lapa, responded to this reviewResponded 4 January 2017

Dear arzklh,

Thank you for choosing Hotel Soft Inn Rio Lapa for your stay in Rio de Janeiro and for sharing your experience with us.
Our mission is to host and make people feel good, so it will be a great pleasure to welcome you here again!

Sincerely,

Thompson Neto
Front Desk Manager
Soft Inn Rio Lapa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2016

Hello,

I really disliked this hotel.

There are few good points:

1) New hotel, or recently refurbished, so not dated, quite modern feel
2) Safe and fridge in the room are convenient
3) There are bars, restaurants, party places not far from the hotel

Negative points:

1) Breakfast is a disaster, there is nothing decent to eat, no tea, no milk, fruits too cold (tastes like being defrosted), cereals tasteless. Very small poor choice of very low quality products. Nothing tastes good there.
2) We stayed 4 days, room was never cleaned, not once, despite us making the reception aware (they provided lame excuses, like there is no our name in system etc)
3) To enter the breakfast, you need to find your name among hundreds of other names, not sorted alphabetically or by room, it took me 10 min and I still did not find my name, well, not in the system again? Obviously, member of staff did not speak any English, and i don't know how it is my problem that I am not in her list (exactly, what bloody list?)
4) Internet is working on and off, more often off. When you check in, they do not explain to you how to log in (obvious room number and name do not work, there are more sophisticated passwords, which they will give you only when you return in reception once or twice again).
5) The room is rather small (double for 2 people), but is ok if you are only staying 1-2 nights.
6) The nearest train station is 25 min walk away
7) There is no public transport from airport, you will have to take a taxi whether you like it or not. Also no public transport to Christ the Redeemer, you will need a taxi there too.
8) The cash point in the lobby charges you around 30 Real(!!!) to take the money out. Avoid.

I would not be staying there again and will not be recommending this hotel to anyone. It looks ok from outside, but they have a lot of teething problems, being new, such as no steady internet and cleaning being missed for four (!!!) days.

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Kate_London_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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