This hotel had the most amazing and friendly staff. They all spoke English and were always smiling and very helpful. Their breakfast was amazing as i gained 5 lbs in 6 days. That shoukd tell you how good it is. The wifi was strong and rooms were very clean. It is also located very close to all the attractions in the area. Beautiful views as well. I would recommend for other English speaking tourists to stay here. More
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Great location, near the main city’s attractions. The heated pool was small but great and the breakfast was very good. All the staff was really polite. We’ll be coming back soon. Plus: the bunnies were the cutest.
Dear Camilla, we appreciate very much your review and positive comments. Hope to welcome you again. Kindly yours, Paulo Roberto, Public Relations Manager.
Special place to rest. Located near os handcrafts street market (Feirinha do Alto) and Santo Antônio church. Ofer a lot os type of roons, but you need take care about excessive stairs between floors, swimming pool and restaurant. Excellent breakfast. No transfer available to bus station. Wonderfull view of the city and mountains.
Dear Rima, thank you very much for your review and comments. We have accommodations on ground floor, where are located the pool and restaurant, and suites just one floor up, accessible through only twelve steps. There is a bus stop about 300m to the hotel, which is commonly used by guests arriving from Rio de Janeiro. Kindly yours, Paulo Roberto, Public Relations Manager.
Located close to the busiest part of town. The staff is very friendly and helpfull.
The room was clean and spacious with a balcony.
There is no restaurant but room service is available. Nice breakfast.
Parking space available.
Internet worked ok.
Will stay there again.
Dear Koen, we appreciate very much your review, which will certainly assist other travellers on choosing the right hotel in our beautiful city of Teresópolis. Kindly yours, Paulo Roberto, Public Relations Manager.
Expensive for what is offered. The rooms are not cozy at all. We paid more to have a room with hot-tub, but we couldn’t really use it, because it took about 2 hours to fill up. Not to mention that the water was just lukewarm and we couldn’t use any other faucet or shower while the tub was being filled. Their pool is very small and doesn’t look very clean. My interaction with the hotel owner was very unpleasant and their staff tried to take down my review twice. I really hope TripAdvisor owns its commitment to free speech this time and privacy.
Dear Vanessa, although asked to e-mail the hotel informing your date of stay and the name upon which the reservation was booked, you did not. Therefore, we can't ascertain the veracity of your review, as there is no similar complaint registered at the time you stated that your stay occurred, July, 2017. Anyway, any of our hot tubs takes about 20 minutes to be filled up, because of its reasonable large size. Att. Paulo Roberto, Public Relations Manager.
Very charming, well located. Close to best places. Cheff walace runs the kitchen as a "peace of art". Best breakfast ever!!! The staff takes care of you no matter what you need. Looking forward to stay at Willisau again.
Dear Livi, we appreciate very much for reviewing positively your stay at Hotel Willisau. Your comments will surely assist other travellers planning to visit Teresopolis. Merry Christmas and Great New Year! Att. Paulo Roberto, Public Relations Manager.
