O stayed for two nights when i was in a business trip. The room wasn’t big but comfortable for 1 or 2 persons . The hotel is clean , has a good breakfast and is close to many attractions in São Paulo. There is a shopping and some restaurants in a short walk. I recommend for who doens’t mind for luxuous stay and wants to have a nice stay in a hotel with a good price and with a good location.
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Clean rooms with typical Ibis standard. Relatively good value for money.
The infrastructure, however is getting to it’s limits in the morning: Long waiting time for the elevator. Almost no available seats at breakfast, very long waiting time at the check out counter.
Dear drtorstenb,
Thank you for taking the time to review our hotel! It is only through the feedback of our guests that we can continuously improve our services.
We are sorry to hear about the issues you encountered during your stay. Be sure we will work on each of them, aiming on always providing a satisfying experience for every guest.
We look forward to your next visit!
Kind regards,
Hotel Ibis Ibirapuera
I like Ibis chain, it's well priced, it's convenient and you know what you are getting.
But this one was a bit different in terms of feeling of welcomeness. The staff at the front desk isn't kind at all. When you work with people, the least you can do is to welcome with a smile. When we arrived, there were 2 ladies, one kinder than the other, the other one was particularly horribly mooded for the 2 days we were there. We approached the reception to see where the queue starts for check-in, she told us to back off and wait in a very rude manner. The same thing we experienced during check-out as there were loads of people standing very unorganised so we just wanted to know where to stand next. The same thing happened.
The hotel said it was sound proofed. There was a guest above us who stayed there above us wearing heels and stepping really hard, singing, and listening to loud music. When we asked the hotel employees to let her know it's 4 am, they said they would but nothing happened. Had to wear earplugs and slept in because I couldn't hear the alarm the next morning.
The hotel is conveniently located but this was just too much for our nerves.
Dear Misssaki,
Firstly, thank you for your review! It is only though our guests' comments that we can improve our services.
We are terribly sorry to hear about your experience. That definitely is not our service standard; be sure that we will advise our hosts so that unpleasant situations like the one you describe do not happen again.
We sincerely apologize for the inconvenience caused, and remain at your disposal!
Kind regards,
Hotel Ibis Ibirapuera
Ibis Hotel at Ibirapuera is well located and convenient. It's a sort of self service hotel, whatever you need you have to bring to your room. On the Internet you can find best deals and purchase additional services like breakfast. The only inconvenient for purchases online is the rate changes the whole time and in question of minutes I was charged for the room the equivalent to USD 15 more. Your only interaction with people is at the check in and the check in is very slow, I mentioned the online overcharge to the attendant and it was ignored. Breakfast is good and very cost effective. Room and bathroom are tiny but pretty clean and every appliance works fine.
Friendly staff and most of them speak english so that's convenient. Hotel is nice and colorful. You can eat breakfast and lunch for cheap in their restaurant.
The room is nice enough in terms of cleanliness and appearance, but there's no heat and it gets cold in the winter time. Plus my shower did not have hot water half of my stay there.
In terms of location there are better areas to stay in, as the hotel will advise you not to walk around this area at night time.
Been there for a single night. Arrived at the Reception desk about 10h30PM were the staff, very politely, checked me in as quick as possible, with always a great attitude. Pedro and Bruno were very helpful.
The room was the usual "IBIS" room, but since the hotel is very new, everything was perfect. The bed was very confortable, room looked very nice and I got a very decent view of thw surroundings (10th floor). WiFi also worked GREAT.
Breakfast was very nice as well. A decent amount of options from different breads to fuits and yogurt.
One of the waiters, Marcio, if I'm not mistaken was of a great help at the IBIS bar, helping me decide what to take from it since I had some extra credit on the room. He was a very friendly person, with character and showed very much his desire to make their guests feel welcome.
I will definitely consider this IBIS the next time I have to say close to the region.
