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S$300
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Hyatt.com
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Prueskee
Los Angeles, California
2647
The hotel is fine.
4.0 of 5 bubblesReviewed 15 Jan 2019
The hotel is fine: the location is good although a little tricky to get to as road access can be backed up in SP traffic. The rooms & facilities were as expected from a Hyatt. My only complaint is that beverage service is slow: restaurant & room service staff seem to work at their own place. When traveling for business, your schedule is not your own, so it was a bit frustrating to have to constantly chase down your meals.
Date of stay: December 2018Trip type: Travelled on business
4.0 of 5 bubblesRooms
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviews (5,781)
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4,294
1,038
269
111
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Traveller rating
4,294
1,038
269
111
69
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Reviewed 12 January 2019

Beautiful Grand Hyatt hotel centrally located in Sao Paulo. Grandiose lobby in this very modern hotel. Great service all around. Rooms are very large and comfortable with superb bedding. Very large bathroom. Excellent views from the city. Nice outside pool area.

Room tip: higher floors rooms
Date of stay: January 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank roberto a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarianaNunes, Director of Guest Experience at Grand Hyatt Sao Paulo, responded to this reviewResponded 14 January 2019

Hello Roberto, thank you so much for you time to review our hotel! I am very pleased to read that the service was up to your satisfaction and that you enjoyed all the facilities. Come back soon, we are waiting for you! Mariana

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Reviewed 10 January 2019

I spent my family vacations in São Paulo at Hyatt. Never Ben at the Hyatt before and it was a very pleasant stay. The Grand Club team is fantastic and the hotel is a luxury. The localization is very nice near the Morumbi neighborhood.

Room tip: Get the Grand Club room
Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank RaylerErse
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarianaNunes, Director of Guest Experience at Grand Hyatt Sao Paulo, responded to this reviewResponded 10 January 2019

Hello Rayler, thank you so much for your review! I'm very pleased to read that you enjoyed this first stay with us and thank you for your compliments to the Grand Club team, they are very happy to read it. Hope you have a chance to return soon! Cheers, Mariana

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Reviewed 8 January 2019

Inclusive breakfast included a wide range of fresh fruit along with continental breads , cheeses, cook to order hot items and marvellous coffee. Outdoor pool had 4 inflatable flamingos that my daughter loved we played on them for hours. Indoor pool is large enough for a good swim and nice and warm. Spacious room layout and clean bathroom with separate bath & shower, also a bidet.

Date of stay: January 2019
2  Thank Helen C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarianaNunes, Director of Guest Experience at Grand Hyatt Sao Paulo, responded to this reviewResponded 8 January 2019

Hello Helen, many thanks for your time to review our hotel! We are very pleased to read that you enjoyed your stay and could take advantage of all hotel facilities. The flamingos thank you for the fun they had :) Come back with your daughter soon, we're waiting for you! Mariana

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Reviewed 4 January 2019

Excelsior building and structure, well prepared to offer the best to the visitors. Highest category level on all purposes, such as building, equipment, comfort, and special attention to every and each customer.

Date of stay: December 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank 408Vivian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarianaNunes, Director of Guest Experience at Grand Hyatt Sao Paulo, responded to this reviewResponded 4 January 2019

Hello Vivian, thank you so much for your review! We're pleased to read that you enjoyed your stay and that the team was attentive towards your needs. Come back soon, don't wait until next New Year's! Cheers, Mariana

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Reviewed 1 January 2019 via mobile

Spent the night on our way to Chile. The hotel is beautiful, the staff friendly and helpful and of course the meals were great. I have to mention that the size of the rooms was good and the rooms were spotless, very clean carpets. The dinner was definitely 5/5, breakfast included a good variety. I would just give them 4/5 because of the breakfast chef who could not get out the perfect egg. Otherwise my family and I were happy.

Date of stay: December 2018
Trip type: Travelled with family
1  Thank marybH1200RI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarianaNunes, Director of Guest Experience at Grand Hyatt Sao Paulo, responded to this reviewResponded 1 January 2019

Hello Mary, many thanks for your time to review our hotel! I am very pleased to read that you thoroughly enjoyed your stay, except for the egg. We know how important that is for a perfect breakfast experience and will review with the chef. Thank you again and hope you have a chance to return soon! Mariana

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