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Grand Plaza Sao Paulo Jardins
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Reviews (584)
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All reviewscomfortable and friendly hotelpaulista avenuefront deskgreat locationroom was spaciousbusiness districtwalking distancerefurbishingenglishjacuzzifurniture
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5 - 10 of 584 reviews
Reviewed 4 July 2017

This hotel is in a good location, just 2 streets down from the main street. Shopping malls close by with easy access to food. The room was ok, we just had rotting food in the fridge when we checked-in which smelt awful but it was cleaned up when I complained. The reception staff are friendly but very young and their English isn't good but my Portuguese is worse.

  • Stayed: November 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Theelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandPlazaSPJardins, Gerente geral at Grand Plaza Sao Paulo Jardins, responded to this reviewResponded 15 July 2017

Dear Guest,
We would like to thank you for evaluating our hotel.
Regarding your coments about the minibar issue, I can assure you we already took actions so it will not happen again.
Hope to see you again in your next stay in São Paulo.
Best Regards,
Fernanda G. Oliveira
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2017

I stayed 4 nights and was very impress with nice treatment of all the personell.
Breakfast was other aspect I really loved it, with varity of fruits, juices, coffe, chesse, tea and favorite Pao de queijo. I just loved my stay at this hotel.

Room Tip: Best location Hotel, very close to the main Central Paulista Avenue
  • Stayed: May 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Raquel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandPlazaSPJardins, Gerente geral at Grand Plaza Sao Paulo Jardins, responded to this reviewResponded 24 May 2017

Dear Mrs. Raquel P,

We highly appreciate your feedback here at TripAdvisor.

It is always a pleasure for us to receive feedbacks like yours, which helps us to improve our services. Thank you for your kind compliments.
We hope to see you again on your next trip to São Paulo!

Best Regards,

Fernanda Gomes de Oliveira
General Manager
Grand Plaza SP Jardins

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2017

Well located hotel, with nice staff and a good dinner restaurant. Rooms might vary on quality. I got one really old fashion and demanding some wall and bathroom conservation renewal. Breakfast and dinner were quite well presented and served by a friendly and professional staff.

Room Tip: Experience shows that room reserved through Internet sites are cheaper but most of them relatively old ones
  • Stayed: February 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jorge L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandPlazaSPJardins, Gerente geral at Grand Plaza Sao Paulo Jardins, responded to this reviewResponded 24 May 2017

Dear Mr. Jorge L,

We highly appreciate your feedback here at TripAdvisor.

It is always a pleasure for us to receive feedbacks like yours, which helps us to improve our services. Thank you for your kind compliments.
We hope to see you again on your next trip to São Paulo!

Best Regards,

Fernanda Gomes de Oliveira
General Manager
Grand Plaza SP Jardins

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2017

I travel to Sao Paulo last December and I stayed in this hotel. Originally, I booked another room but, due to availability, I was offered a higher class one. It was awesome.

The bed was really big and comfortable. The room was spacious.

On the down note, the hotel has no alarm clocks and the recepcionists sometimes forgot to wake me up. I was afraid I couldn´t be awake early.

The breakfast was very good, not as good as often the brazilian ones are.

Shout out to the people in the Front Desk, super friendly and kind.!

  • Stayed: December 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank Ceionweb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandPlazaSPJardins, Gerente geral at Grand Plaza Sao Paulo Jardins, responded to this reviewResponded 24 May 2017

Dear Mr. Ceionweb,

We highly appreciate your feedback here at TripAdvisor.

It is always a pleasure for us to receive feedbacks like yours, which helps us to improve our services. Thank you for your kind compliments.
We hope to see you again on your next trip to São Paulo!

Best Regards,

Fernanda Gomes de Oliveira
General Manager
Grand Plaza SP Jardins

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2016

We booked into the hotel two days ago and have another few days to go. It is basically a travelling salesman hotel. It is tired looking and smells mouldy. The wifi is poor and the breakfast is really basic. Given that you can get hotels of far better quality for the same or even less nightly rates, this was a poor choice by us - based mistakenly on the spruced up photos. It goes to show that often booking for one night, giving the flexibility to move on if need be, is much the wisest course.

  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Yalienow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandPlazaSPJardins, Gerente geral at Grand Plaza Sao Paulo Jardins, responded to this reviewResponded 26 February 2017

Hello,

Thank you for dedicating part of your time in evaluating us.
We are very sorry to take this impression of our hotel, because all our dedication is to provide the best experience to our guests and this evaluation does not follow the great majority of other comments.
All our rooms have wooden floors, a large door for ventilation and absorption of sun rays, air conditioning, products that inhibit odors, smoking is not allowed and daily cleaning, unfortunately it seems a very particular punctuality.
We are aware that a technological infrastructure must be constantly checked according to each guest's need and at the moment wifi has recently received improvements.
We hope to offer you a better impression in your next stay.
Thank you for your understanding.

Fernanda G. Oliveira | Gerente Geral

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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