Rooms are good. But unfortunately falls down in service. almost none of the staff speak English, which is fine (I don't speak cambodian), but then one shouldn't be marketing oneself as a tourist English speaking hotel. Wifi didn't work one day. Air con turned off during the day (Altho they switched back on when we asked), no communal drinking water in reception (Altho they provide small bottles, but think of the landfill). Also no safety deposit in room so we left our excess money and passports at reception, then for a whole 24hrs couldn't access as the boss had locked in his gone to siem reap with the key!! Grr a tad annoying when we ran out of money. Altho the staff member lent us $20. Also when we asked for a taxi to phnom peng they quoted us $90 so we went to the stand ourselves and got quoted $60. Commission perhaps...? Also everyone we asked reception a question they inevitably had to call someone as didn't understand what we were saying. Unfortunately at $20 and $25 headline rates that all does not stack up! Reasonably nice place so could definitely improve this easily with some better service.
- Official Description (provided by the hotel):
- Lux Guesthouse is a modern luxury guest house which has high quality standard service with the unique Khmer hospitality you expect and deserve. Our fully modernized property which just opened on April 2009 comes with all the usual amenities as well as unlimited water, free bikes, free internet, free pickup. It is only a 5 minute walk to the Central Market and by bike, it is less than 2 minutes. Of course, tuk tuks are always an option as well. Run by Khmer family, it is a friendly place with a warm, cozy atmosphere and it will provide you with a memorable experience of Khmer hospitality . ... more less
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- Also Known As:
- Lux Guest House Hotel Battambang