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“Nice rooms but lacking in service”
Review of Lux Guest house

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Lux Guest house
Ranked #10 of 46 Battambang B&B and Inns
Reviewed 18 April 2012

Rooms are good. But unfortunately falls down in service. almost none of the staff speak English, which is fine (I don't speak cambodian), but then one shouldn't be marketing oneself as a tourist English speaking hotel. Wifi didn't work one day. Air con turned off during the day (Altho they switched back on when we asked), no communal drinking water in reception (Altho they provide small bottles, but think of the landfill). Also no safety deposit in room so we left our excess money and passports at reception, then for a whole 24hrs couldn't access as the boss had locked in his gone to siem reap with the key!! Grr a tad annoying when we ran out of money. Altho the staff member lent us $20. Also when we asked for a taxi to phnom peng they quoted us $90 so we went to the stand ourselves and got quoted $60. Commission perhaps...? Also everyone we asked reception a question they inevitably had to call someone as didn't understand what we were saying. Unfortunately at $20 and $25 headline rates that all does not stack up! Reasonably nice place so could definitely improve this easily with some better service.

  • Stayed: April 2012
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Thank Buffyellen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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105 - 109 of 223 reviews

Reviewed 2 April 2012

I travelled to Battambang with sixteen other volunteers to spend one night. We were met by the hotel Tuk Tuks, which were free. The staff were friendly, and on arrival we were offered fresh bananas, mangos and pineapples. The rooms were clean and great value for money. A few of us were upgraded to the King Size rooms, that were very nice. We had fan rooms, and they were cool enough, didn't need air conditioning. The hotel arranged a trip to the Bamboo train and the Killing Caves, Tuk Tuks included. Cost about $15 to have the tuk tuks for the day, and they gave us more fruit to take with us. Mr Lizy - one of the drivers, gave us a tour of the Killing Caves and he was great! - Slight hiccup with the hotel arranging bus tickets, so maybe organise yourself?

  • Stayed: April 2012, travelled with friends
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1  Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2012

Stayed 3 nights, room 405 (no elevator so good exercise!). Attentive staff, fruit treats and free krama, 2 small waters per day, good laundry service, quiet at night for being so centrally located, near many good restaurants . Almost all rooms face West (afternoon sun but good curtains). One bad policy, if the power goes out during the day they don't run the generator if they only have a couple of occupants - not great if you are there on business, back in your room on a hot day without fan or A/C!! Good wifi with router relay on every floor - wish some better hotels in SE Asia would learn how easy this is to do.

Room Tip: Looked in a few rooms on the 3 upstairs floors. Great variation in size and furnishings so if you do...
See more room tips
  • Stayed: February 2012, travelled as a couple
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Thank RheaGray R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2012

I stayed at the Lux for one night in Feb 2012. A friendly chap picked us up at the boat station (a very welcome face after the 9 hour boat ride from Siem Reap!!).

The hotel itself is situated in the middle of the town, close to the Market, two streets from the river, one street from some good restaurants (e.g White Rose, Smoking' Pot).

The service was definitely a highlight - family run - they go out of their way to welcome you (fresh fruit, free Khmer scarf).

The room is clean and simple - brand new mattresses (Feb 2012). Just what you want really for a one or two night stay.

Can't say enough good things about the friendly staff. This is a good base for doing things in and around Battambang. $25 for two of us was great value.

  • Stayed: February 2012
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Thank adamburrows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2012

A very friendly hotel with beautifully furnished room. The owners were very generous with us - a plate of freshly prepared fruit was given to us when we returned from sightseeing every day; we received a gift of a traditional scarf (krama) and we were driven to the boat station for our onward travel.

  • Stayed: January 2012, travelled as a couple
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Thank BrackensCheshireUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lux Guest house

Address: # 79 Street 102, Phum 20uksaphea, Sangkat Svay Pao, Battambang 02000, Cambodia
Region: Cambodia > Battambang Province > Battambang
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 46 B&Bs / Inns in Battambang
Price Range: $13 - $26 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lux Guest house 3*
Number of rooms: 24
Official Description (provided by the hotel):
Lux Guesthouse is a modern luxury guest house which has high quality standard service with the unique Khmer hospitality you expect and deserve. Our fully modernized property which just opened on April 2009 comes with all the usual amenities as well as unlimited water, free bikes, free internet, free pickup. It is only a 5 minute walk to the Central Market and by bike, it is less than 2 minutes. Of course, tuk tuks are always an option as well. Run by Khmer family, it is a friendly place with a warm, cozy atmosphere and it will provide you with a memorable experience of Khmer hospitality . ... more   less 
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Also Known As:
Lux Guest House Hotel Battambang

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