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3 - 8 of 35 reviews
Reviewed 10 July 2015

Having read some of the recent good reviews on the Acoma Hotel, I have to wonder if they stayed at the same place. We were there on the last night of a three week tour around Ecuador that ended in mid-June. While there were some good things about the Acoma, our room was terrible.

Let’s start with the good. The location is convenient since it is only a few minutes from the famous market square. Also, the exterior of the hotel and the lobby area are very attractive. The staff was friendly and the breakfast was very good.

However, the room we had was absolutely the pits and by far the worst for our entire trip. Our room, named Challwa, was on the main floor just off the lobby. We had booked a double, but in reality it was a single with a double bed pushed up into the corner. There was barely room for our two suitcases and still be able to turn around. There was only one little table to place items such as our glasses, wallets or other small items. However, the real problem was the condition of the room. The walls were peeling, blistered and marked up. The curtains were soiled and one was broken so it couldn’t be drawn. Even the lighting in the room was very dim.

The bathroom was not any better. The ceiling was peeling and the windows ledges appeared to not have been cleaned in a very long time. The toilet paper holder was missing and only a single roll with about 1/3 remaining was made available. There also were no hooks available to hang wet towels.

The Acoma was also the only hotel that did not provide a couple of water bottles for us. However, I was given a pitcher of water when I requested it. Finally, there were two computers available for guest use in the lobby. However, the Acoma was also the only hotel that actually charged guests for their use. Granted it was a minimal charge. It was just the principle.

While not being a believer in conspiracy theories, I wonder what the hotel clerk meant after showing us to our room and said as he was leaving “I hope you enjoy your room”. I wonder what he knew that we didn’t.

I can only assume the good reviews for this hotel came from visitors staying in better rooms on another floor.

Room Tip: Take a look at the room before choosing it.
  • Stayed: June 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank mwcw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina P, Director de Relaciones Públicas at Hotel Acoma, responded to this reviewResponded 23 July 2016

Dear guest,
We are sorry to hear that your stay was not enjoyable, we have taken in consideration all your comments for improvement in the future.

Thank you for your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

The hotel, with its bright and original facade, is completely managed by nice and helpful members of the local community and it offers many comfortable rooms for a reasonable price. It's located a few hundreds meters from the city centre, Plaza de Ponchos, where a small handicraft market is present every day, besides the saturday feria, or big market. Laundry service is available for a few dollars.

  • Stayed: August 2014, travelled as a couple
    • Location
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Thank AllRoundTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

Very clean and quiet and friendly. Well located ( one block from the market square and three from the central plaza). Simple, but good breakfast with eggs and fruits t, all in all it is extremely good value. Recomended

  • Stayed: June 2014, travelled solo
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Thank Sergio F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014 via mobile

Stayed here one night to go see the market- great location. Clean and very friendly, breakfast was very simple but very well prepared? The fresh fruit salad with yogurt was so fresh and delicious. Reasonable rates- try to go to the animal market which is a small can ride away, great experience to see this live action.

Stayed: May 2014
Thank STEPHANIE M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

I stayed here one night when my initial choice could not put me up for the three nights requested. Hotel Acoma was their suggested alternative. I stopped in the day before check in to request an early (noon) check in so I didn't have to deal with luggage between hotels. It is located two blocks from Plaza del Ponchos but despite all the Saturday morning hubbub, it was quiety. Initially, they offered me a room behind the reception and right off the lounge area, but when I indicated 'no', they provided a family room on the third floor. Much quieter. The room was large and sunny with a nice view of the hillsides around Otavalo. It backed onto a square courtyard that is used for a car park, but despite hearing some car noises in the evening, it was quiet at night. There is a seating area right in front of the reception desk with magazines, and a more cozy lounge and bar area with fireplace in the central main floor. Breakfast was adequate. Again, coffee was fresh rather than the anticipated instant found in numerous places. The reception staff was very helpful and always had a smile when coming in or out.

  • Stayed: February 2014, travelled solo
    • Value
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Thank Quiltingmamma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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