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Reviews (437)
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7 - 12 of 437 reviews
Reviewed 3 June 2016 via mobile

The staff was amazing and friendly but it's a shame about the hotel equipments to food to the experience it was very very poor. Expected it to be really good but it wasn't. The room was really spacious the view was amazing but the toilet wasn't clean also we asked for a double bed they gave us two single beds and stuck them together which led to back pains. The food had no taste to it. The food was the same everyday. Expectation of the hotel was very poorly. Wouldn't recommend it to anyone.

Stayed: July 2015, travelled as a couple
1  Thank zuheir87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2015 via mobile

Hotel was ok for the money , the staff are amazing the made the holiday :) the animation staff where amazing - always came and spoke to us they are a lot of fun beso , Jamaica and John want to thank them specially . The hotel food not soo good but still had a awesome time

Stayed: October 2015, travelled with friends
1  Thank emilyd93mcdonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2015

it was nice and clean and very friendly everyone who worked their was so nice and helpful the chef would cook you English food if their was nothing u liked chef=5* the reception was helpful not the best at English but enough to help you reception=4* cleaners was very nice rooms were always clean and bedding changed everyday cleaners=5* entertainment was so funny missing little john he made the holiday so fun entertainment=5* the all inclusive bar was the highlight of the holiday mad a great friend medhat made our stay extra special such a nice guy helpful and his cocktails was very very good barman=5***** the hotel and management was so clean and friendly i would recommend this to all types of people /couples /family till next year cya soon Daniel Shane Kieran Kayleigh Danny Abbey XXXXXXXXX

Room Tip: pool view from room 7203
  • Stayed: October 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank kayleigh h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2015

lets start with the hotel is not the best hotel that you could stay at but its a hotel where you get what you pay for. Stayed here as a group of 4 girls for two weeks in October.
As soon as you get there the reception staff are friendly and happy someone takes all your bags and shows you too your room. Room is a good size and has air conditioning which worked a treat!!
There were a large amount of Russian people staying at the hotel but that didn't make much of a difference to us, you got the odd rude one but you get rude people everywhere!
staff in the English restaurant were lovely and always chatting to you, there is something different to eat every day although there is a lot of repetition but still good food.
Animation staff in the hotel, beso, Jamaica and joe where awesome brilliant English and made the stay more fun, we were not going to go to the hard rock café but we went with them and we were glad we did because we had a great time!!
The pool in the hotel is kept clean with someone going around nearly every hour to swap the filters around and someone was cleaning it every night!
All these reviews which say there were bugs are over exaggerating I didn't see a single creepy crawly the entire time I was there all I saw were a few lizards every now and again which is quite normal!
True though the hotel could do with a bit of an upgrade but at the end of the day they do the best with what they have and they do a good job doing it!
Already booked to go back for a week in December and couldn't be more excited!

Room Tip: Rooms to the right side are the better rooms!
  • Stayed: October 2015, travelled with friends
    • Value
    • Rooms
    • Service
2  Thank kirkiemitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2015

just come back glad to be home after a terrible experience. I have been to eygpt eight times before this hotel was unbelievable the place was old and tired.never been refurbished since it was built.the safe was broke.the door key card kept breaking down.spent two days waiting in my room for people to come and repair faults.spoke to the hotel manger he was a bungling oaf.who has no hospitality skills whatsoever he does not even dress professional the hygiene in the hotel was terrible.i witnesses waiters serving drinks with glasses used by other customers to new customers with out washing the glasses first. my wife ended up in hospital over the bad hygene. I all so seen the waiters and the entertainment staff fighting in the pool bar in the middle of the day.i would advise anyone looking to book in to this hotel to look elsewhere if you want a stress free holiday.

Room Tip: try another hotel
  • Stayed: September 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank raymond m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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