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Reviewed 9 March 2018

We are sterling members and this is claimed to be best of sterling properties, but unfortunately its no where close to other sterling properties in terms of experience.
Although the property looks good at the first sight, but the studio and classic rooms are very uncomfortably located on the back side and may not be easy for kids and elderly.
The front-desk staff here is very arrogant and rude. Other lady staff members were very polite and friendly.
Check-in was a painful experience. We reached at 2 PM and were give the back-side studio. I requested for the room-change as it was not a convenient one with my kid. I was asked to pay addition to get that done. On refusal, I was told to wait. I requested the same at 5 PM again. Again the same story... I was asked to pay additional, I refused. The person on front desk (Vighnesh) was very rude and kept me waiting for another 15 mins. After that they took me to show another room, which to my disappointment was next to the previous room (how insensible is that?). Anyways, I continued with the originally booked room.
Everything was overly priced (food, activities, bicycles).
I would recommend not staying here. There are better properties around the lake.

Stayed: March 2018
Thank Rooopz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Sterling Kodai Lake, responded to this reviewResponded 16 March 2018

Dear Sir/Ma’am,
Namaste!

Thank you for staying with us at Sterling Kodai Lake and taking the time to review our resort. We are deeply regretful for not being able to deliver a pleasant and comfortable experience to you and your family. In this regard, we have escalated your feedback and raised a concern so that we can improve our services in future. While we gladly try our best to honour all our guests’ preferences, we are sometimes unable to do so. We thank you for bearing with us and request you to not hold this experience as a representative of the usual Sterling experience.
Looking forward to welcoming you again.

Sincerely,
The Sterling Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018

Great property located very near the lake. Enough activities for kids including indoors after sunset. Food was yummy. Staff is co operative. Why not 5 stars? Slowish service esp at dinner. Random stuff like car parking outside the resort and wet paint when guests are staying!

Stayed: March 2018, travelled with family
2  Thank Syed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Sterling Kodai Lake, responded to this reviewResponded 30 August 2018

Dear Sir,

Namaste!

Thank you very much for your feedback on your stay at Sterling Kodai Lake.

We’re glad that you and your family could enjoy the amenities, ambiance, and the food at our resort.

You will be pleased to know that we have taken your feedback on the slow service, car parking hassles and wet paint very seriously and that our staff is currently at work refining these crucial aspects of our resort.

It would be our privilege to have you and your family back at our resort anytime, and serve you again!

Sincerely,
The Sterling Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2018 via mobile

We enjoyed our holiday at Kodai by the lake resort staff attitude was very good and cooperative especially front office staff Anu and crews her lemon tea is awesome food quality was good it can be better.Room service found slow battery car service good holiday activities also good overall experience is good.

Stayed: February 2018, travelled with family
4  Thank Giri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Sterling Kodai Lake, responded to this reviewResponded 30 August 2018

Dear Sir,

Namaste!

We thank you for your valuable feedback on your stay at Sterling Kodai Lake.

We’re glad that you and your family could enjoy the amenities, ambiance, and the services of the staff at our resort.

You will be pleased to know that we have taken your feedback on the quality of the food and room service at our resort very seriously and that our staff is currently at work refining these aspects of our service.

It would be our privilege to have you and your family back in our midst and serve you again!

Sincerely,
The Sterling Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018 via mobile

Good location, excellent cottages,good food ,well kept gardens, nice play zone for kids and more over friendly staffs, special mention Ms Anu from the front office.thankyou all we will be back with family soon

Stayed: March 2018, travelled with friends
5  Thank ajith p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Sterling Kodai Lake, responded to this reviewResponded 12 March 2018

Dear Sir,

Namaste!

Thank you for choosing to stay at Sterling Kodai Lake and for writing such warm words.

We’re glad you loved the location, cottage ambiance, and garden spaces.

It’s also good to know you liked the food spread, in-house activities for kids, and the staff service. It’s a pleasure for us that Anu was of special assistance to you.

Please visit us again; it was lovely to host you.

Sincerely,

The Sterling Team

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Reviewed 5 March 2018

We had wonder experience staying in Sterling Kodai lake ambiance was great food was awesome, staff were friendly overall satisfying feeling. Only didn't like was early checking charges they should have allowed early checking.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank SabirM85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Sterling Kodai Lake, responded to this reviewResponded 12 March 2018

Dear Sir,

Namaste!

Thank you for choosing to vacation at Sterling Kodai Lake and for writing such kind words.

We’re glad you loved the location, ambiance, and scenic lake views. It’s also good to know you liked the food spread and the staff service.

We’re sorry to hear you were disappointed by the early check-in charges. We’ve taken note of that and will take it up with the management.

Do come again. It was great seeing you.

Sincerely,

The Sterling Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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