I decided to go Hin Daeng and Hin Muang with Blue Planet Divers after seeing their high ratings here. Picked up from my hotel 45 minutes late after waking up at 5:30am! Not sure if they would have picked me up at all if I didn't call after 30 minutes of waiting. I didn't even get an apology for this! At least 4 other customers that I personally spoke to were picked up very late (or made their way to the boat on their own after pick up delay). We left on the speed catamaran around 7:30am (half hour later than planned). 15-20 minutes into the trip we stopped due to engine failure. Thai boat crew tried fixing for 2 hours or so while about 15 customers hang out on the boat. Several larger dive boats that head to the same dive sites passed by and one handed over some equipment to help fix and then left. I wonder why we weren't transferred onto one of them? They were definitely more than large enough to accommodate. Anyway, about 2 hours of trying, fixing didn't work out and we headed back (slowly). Until this point in time there had been no apologies or a single announcement from the dive crew. People had to go and ask about what was happening, what the plan was now etc. 5 minutes before we reached the harbour someone made an announcement and a very dry apology. So we were back on land around 10:30. Back at the shop the manager was quite relaxed about the situation, no apologies made but he tried to book trips for the next day. I do understand mechanical issues may arise and that was unlucky, but the way everything from start to end was handled seemed quite disorganised with no one taking responsibility really. Hope other customers get a better service. Two stars instead of one because my disappointment is not related to the actual diving experience.
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