We had booked a standard room for our weeks stay. We had flown early morning from Bangkok and arrived at the hotel by 11am. We tried to check in but were told that our room was not ready, but would be by 12. We went to the pool bar for a snack and a beer. Just walking to the pool bar we realised how big this resort was and how many people were there. It felt more like a Spanish Costa hotel than a tropical hideaway in Thailand. The pool was big, but no where near big enough for the swarms of people milling around.
Somewhat dejected we went back to reception at 12.30 and tried to check in. Our room was still not ready, but would be in 10 minutes. By 1 o'clock no one had approached us to check in, so we went back to the desk to see what was going on. They said the room was now ready and they would take us there. We left on a buggy, had a drive round the resort, and then ended up at a room pretty near reception, upon trying to enter we found the room was occupied. The people apologised, and the Manageress stepped in and said the hotel is very busy etc.... please go to the bar, order what you like, I'll sign it off, I'll get you a room in 1 hour and it will be an upgrade. That sounded pretty good. By 4 o'clock we still didn't have our room, but the manager said we could check into our original room type straight away. I said we would rather wait for our room upgrade. By 5 the Pond Villa had not been made available, so i went back to complain, she was very sorry, it was one of those days etc... and gave us a triple upgrade to a Sun set villa with a private pool, and a free 3 course meal in the ala carte restaurant with drinks.
The new room was excellent and should have cost $1,000 per night. The bathroom was massive, bedroom was a decent size, but the wardrobes were too small, the separate living room with entertainment area was very good, but the main benefit was the private pool, deck area with our own sun loungers, so we did not have to mingle with the hoards.
I would not have been happy to pay this amount to say in this hotel though. The Pimilai or Layana are far better for a top end experience.
This hotel is better for families, if you don't have kids or don't get a bloody good upgrade then stay else where.
The staff are friendly, and are improving - they have to study english for 2 hours per day, but all in all this is a 3*+ hotel.
- Official Description (provided by the hotel):
- The Rawi Warin Resort & Spa offers a luxurious escape from the stresses of the modern world. Situated on 34 rai of land, into the foothills of the Koh Lanta Yai and overlooking the crystal waters of Klong Tob Bay, this beautiful, award-winning resort offers a choice of rooms, each with its own distinct style and ambience, numerous sports activities, superb dining options and private swimming pools. ... more less
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- Also Known As:
- Rawi Warin Resort And Spa
- Rawi Warin Hotel Ko Lanta
- Rawi Warin Resort & Spa Ko Lanta, Krabi