Was recommended by a friend and was a bit dubious about it as the front of hotel looks like a school with that blue color.
Great hotel if you are not fussy. Old but clean. For the price if you complain you are being funny. Provides free pickup n dropoff anywhere in the city. All staff were really friendly and casual where they are like your own family.
Would recommend to family and friends.
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My parents room was disappointing. Firstly the bedsheet was really dirty, got alot of yellow stain on it. We did ask the housekeeping to change the bedsheet. Refrigerator was spoiled, the housekeeping repaired it for us. The refrigerator was put on top of the cabinet, my father lifted it up, and there was a hole with rat bitten shape on it, and the rat's dropping was there as well! And for all the rooms, alot of mosquitoes outside, we would need to open and close the room door as fast as possible to avoid the mosquitoes to enter the rooms. On the last day of breakfast, the buffet line is almost empty with not much food, and it was only 9am. Breakfast is supposed to be from 7am to 10am. Really disappointing trip, will not stay here again in the future.
Strongly recommended by my friend Selvi & my parent to stay in this hotel. At first I was not keen as we used to stay at other hotel and couldn't except the colour of this hotel in blue. Long story short.
Booked two deluxe room for 5 night and was automatically upgraded to executive deluxe room.Price reasonable & affordable. Breakfast was good & tasty. Strong Wifi and only 2 occasion power trip compared to the previous hotel.Free shuttle service. Every touch point staff was very warm, friendly and pleasant....Hotel staff also very honest, we left our handphone at the hotel and they make a special trip to send the handphone to us at the ferry terminal.
Special thanks to lady bos Ceati, Gren ,Eva ,Paulina and Junaidi housekeeping, bell boy, front desk,driver and security.
Lady bos never fail to greet her guest with her lovely smile and always ask for feedback for them to improve their service. Her belief in "delivering excellence service begin with me"and this action must be embraced from top mgmt in order for her staff to follow the example. Great service & thumb up!!!
We spend 3 nigths in this hotel and was really good experience. the hotel is a bit old but the servise was excelente. All the staff are very kind, attentive, they do everything possible to make you feel good, they have free shutlle for ferry terminal and airport and to some points of the city. Fantastic experience.
Yes, the amenities do look a little tired but who cares? Considering the low price I paid for two rooms, the delicious breakfast and dinner we enjoyed at the resturant (at very reasonable prices), the excellent and attentive service received, the special care given to my 85-year-old grandma - I think Pelangi Hotel was a great choice!
I took a star off due to location. There isn't anything much in the area. However, the hotel does offer a free shuttle to the nearby shopping centre at any time you specify (in advance).
ya, it's old. but all the reception. kitchen and transport staff provided excellent service. hotel provided free transfers to and from the ferry terminal, and also offered free shuttle around tanjong pinang city. breakfast was nothing flash but was ample and good.
