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Sharifah B
Petaling Jaya, Malaysia

Excellent weekend retreat

5.0 of 5 bubblesReviewed 16 Feb 2019via mobile
We stayed at the premium lower ground villa. It was just simply awesome. The room is huge with comfortable 2 king size beds, a kitchenette, a walk-in wardrobe toilet facilities. The room and pool were spick and span. It was exactly as advertised. The selections of breakfast was also very good with fresh pastries baked on the spot, eggs station, pancake station and even indian tosei station. We enjoyed our one night stay and hope to repeat our stay here again.
Date of stay: February 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExecutiveO4, Manager at Grand Lexis Port Dickson, responded to this review
Responded 21 Feb 2019
Dear sharifahb2015,

Thank you for leaving us with a great review. We are delighted to learn about your wonderful experience and we are grateful for your patronage. We are extremely pleased that you had a comfortable stay and an enjoyable time at Grand Lexis Port Dickson. Thank you again for your positive comments on our breakfast spread at Roselle.
All of us here look forward to welcoming you back for another enjoyable stay soon.

Warm regards,
The Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,654)
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Reviewed 15 February 2019

Great place to stay for family. Very huge and spacious room with modern decoration and furnishing. Love the buffet breakfast. The restaurant serves varieties of food, local and continental cuisine. Awesome private swimming pool! Strongly recommended for Muslim family. WIsh to come again 2019

Date of stay: September 2018
Thank zattyzakaria
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExecutiveO4, Manager at Grand Lexis Port Dickson, responded to this reviewResponded 21 February 2019

Dear zattyzakaria,

Thank you for making the choice to stay at Grand Lexis and for recommending us to other travelers. Our hotel aims to provide a truly unique experience, and we are delighted that we were able to exceed your expectations. We hope you will continue to support us and will return in future.

Warm regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2019

Unlike most of my travel, this is was for a business trip so price is not an issue on any point I will cite below.

We originally booked a room in Lexis Hotel but upon arriving we were informed that we were upgraded to a room at "Grand Lexis." The name suggests that this hotel should be better (it is). Our room was upgraded to a pool villa, a huge room with two huge bed, a living room, kitchen, and a private pool. The room looks old but very clean and cozy.

The restaurant below serves buffet breakfast with good options, but i stayed for 3weeks so I literally ran out of combinations of food to eat for breakfast. We also dine there for dinner a lot of times; the servings were very generous and taste good too.

They also have a fitness center with few cardio equipment and all-in-one machine but no dumbbell or barbell to do free weighted exercise.

I did not try their common pool but it looks nice. I only used the private pool once.

Amenities are ok, with 2 bottled water, some cookies, tea, coffee and creamer. They also have a laundry service, which I cannot possibly afford if this is a personal vacation.

Staff are nice; their manager Stephen even talked to us personally to check how our stay is going. We met three Filipinos working their so it was really nice experience.

The location, uhm, quite near the beach but not much to see on the neighborhood.

Overall, great stay for a business trip.

Date of stay: January 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Redjhay A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExecutiveO4, Manager at Grand Lexis Port Dickson, responded to this reviewResponded 21 February 2019

Dear Redjhay A,

Thank you for the lovely review of our hotel. We are delighted to learn about your wonderful experience and we are grateful for your patronage. Kindly be assured that your remarks on the gym equipment have been duly noted for future improvements.
Thank you once again for your support and we look forward to welcoming you back for another pleasant stay in Grand Lexis soon.

Warm regards,
The Management

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Reviewed 14 February 2019 via mobile

We stayed in one of the garden villas with a pool. The room was spacious with 2 big beds. The hot shower and telephone in the room didn't work. The pool is not suitable for children as the depth is more than 1 meter. However, the staff were very friendly and helpful, and the breakfast buffet line was fantastic.

Date of stay: February 2019
Trip type: Travelled as a couple
1  Thank ZurainieZ2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExecutiveO4, Manager at Grand Lexis Port Dickson, responded to this reviewResponded 21 February 2019

Dear ZurainieZ2,

Thank you for staying at Grand Lexis Port Dickson and for taking the time to share your review with us on TripAdvisor. While we appreciate your compliments, we are disheartened to learn that we missed the mark in other areas. Your observations regarding the service shortfalls have been well-noted and look into immediately.
We look forward to an opportunity of welcoming you back to Grand Lexis with better service delivery in future.

Warm regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2019 via mobile

Grand Lexis is actually not so grand. Check in was a disaster. They said they're system was down. Had to wait for 30 minutes until I started making noise at the reception to get my key. However our room was pre booked online and prepaid already so what was the problem to prepare the key ? The parking is on the third floor, nobody mentioned you have to drop your bags at the reception because your hotel room is in the garden area. So we had to go up again to get our bags. We asked for a quiet room, yet our room is next to a playground. On top of that so annoying, is that half to windows in the room are darkened and half room is not. Don't get me wrong the room was perfect. Very luxurious with swimming pool, separate bathroom and kitchenette. However the water fountain in the swimming pool could not be turned off, it was like sleeping under a waterfall. we did not feel safe either because there is a big gap at the swimming pool and people can just enter the room. there is even a sign on the door to warn people to keep the door locked. Dinner in the coffee house restaurant was disappointing because my wife's signature fish and chips was raw fish.
Breakfast a nice but very crowdy, many dirty tables nowhere to sit. Bottom line : Great hotel with fantastic facilities and amazing room, but for some staff it's just a job. Many don't care, don't even great,Iwould have expected more from the Lexis group. My compliments to Mages restaurant manager. Best staff we met during our stay. Front office staff need some serious training.

Date of stay: February 2019
Trip type: Travelled as a couple
1  Thank NikolasC127
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExecutiveO4, Manager at Grand Lexis Port Dickson, responded to this reviewResponded 21 February 2019

Dear NikolasC127,

Thank you for staying with us during your recent trip to Port Dickson. It is disheartening to learn that we had somehow missed the mark in providing a wholesome guest experience, and we sincerely apologise for the shortcomings. Please know that your feedback is important to us in our continuous efforts to improve.

We truly appreciate your time in sharing this review and we sincerely hope you will give us another chance to recover your impression of the hotel during a future visit.

Warm regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2019

My wife and I found ourselves in central Malaysia for a few days and since we have spent time in Kuala Lumpur we looked for an alternative location to visit. Our quest brought us to Port Dickson and the Grand Lexis Hotel. The hotel is quite unique with most (perhaps all) rooms having their own small, private "splash" pool. While checking in we were welcomed by the Manager on Duty that offered to provide any assistance we may need during our stay. The welcome was followed up the next day by the Manager (Stephen) whom did similarly; offering his assistance. I cannot say enough wonderful things about Stephen and the General Manager and their kindness. Please consider staying at this hotel should you visit Port Dickson.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank rickh22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExecutiveO4, Manager at Grand Lexis Port Dickson, responded to this reviewResponded 21 February 2019

Dear Rick H,

Thank you for sharing your feedback with us following your recent visit. We are extremely happy that we exceeded you expectations and we are glad that you had an enjoyable stay with us. Your patronage is greatly appreciated and we look forward to welcome you back to Grand Lexis for another memorable stay should your travels bring you back to Port Dickson. Thank you once again for sharing your experience and recommendation on TripAdvisor.

Warm regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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