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Afiq Alyahya
Putrajaya, Malaysia

Good hospitality and customer services

5.0 of 5 bubblesReviewed 29 Mar 2019via mobile
Emir is Most friendly and helpful receptionist ever, so lovely and emir is the great first impression of hotel icon . The restaurant staff were just lovely and the food was amazing I was very pleased with my stay, and although short and sweet this time, I hope to be back for a longer visit in the future.
Date of stay: February 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExecutiveO4, Manager at Grand Lexis Port Dickson, responded to this review
Responded 1 Apr 2019
Dear AfiqAlyahya,

Thank you for making us your preferred hotel and we are truly humbled by your review. Offering our guests an experience that is remarkable is what we strive for and we are honoured to hear that our team has successfully delivered this during your visit.
AfiqAlyahya, once again thank you for your support and we look forward to see you soon for another memorable hotel experience.

Warm regards,
The Management

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 28 March 2019 via mobile

I stay here for 2days 1 night, garden view room. Seaview room more spacious compare to garden but still can fix for family of 5. parking at the outside quiet limited we have to park at the 'parking bertingkat'. Especially when school holidays.. overall ok

Date of stay: March 2019
Trip type: Travelled with family
Thank Lilpeonys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExecutiveO4, Manager at Grand Lexis Port Dickson, responded to this reviewResponded 29 March 2019

Dear Lilpeonys,

Thank you for leaving a review on TripAdvisor following your recent visit. We appreciate your kind compliments and we are happy to hear that you had a wonderful stay throughout. Your patronage is greatly appreciated and we look forward to welcome you back to Grand Lexis for another memorable stay should your travel brings you back to Port Dickson.

Warm regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2019 via mobile

Checked in 24/3 and checked out 26/3.

Time well spent with my beloved family. Grand lexis is the place to spent time with your beloved family.

5 stars for their service. Thanks to one of their staff name Emir, a cute guy with his smile and soft spoken. He is so friendly and guided me what to do at Grand Lexis. He showed me the spa, the game room and others. Thank you Emir! Hope to see you again.

The best ever breakfast I ever had. Eat till you bloated.

THANK YOU GRAND LEXIS. We had so much fun!

Date of stay: March 2019
Trip type: Travelled with family
Thank nikkkfahmi97
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExecutiveO4, Manager at Grand Lexis Port Dickson, responded to this reviewResponded 28 March 2019

Dear nikkkfahmi97,

Thank you for choosing to stay with us at Grand Lexis Port Dickson. We were delighted to receive your review and learn of the excellent experience you had during your visit. We truly appreciate your positive feedback about our associate, Emir. It is definitely a boost for us every time we hear positive reviews such as this.
Thank you once again for sharing your experience. We look forward to welcoming you back for another pleasant stay at Grand Lexis Port Dickson.

Warm regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2019 via mobile

An indoor swimming pool, a variety of outdoor activities, friendly staff but there is still room for improvement in terms of facilities maintenance since this is its 10th year. Of course there are hiccups here and there but they are quite swift in addressing the issues. Unless they improve on the maintenance, I don’t foresee visiting again in the near future.

Date of stay: March 2019
Trip type: Travelled with family
Thank Talib A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExecutiveO4, Manager at Grand Lexis Port Dickson, responded to this reviewResponded 21 March 2019

Dear Tab66,

Thank you for staying with us during your recent trip to Port Dickson. It is disheartening to learn that we had somehow missed the mark in providing a wholesome guest experience, and we would like to extend our most sincere apologies for the frustration this has caused. Your observations have been well-noted and we will immediately look into addressing the issues.
We truly appreciate your time in sharing this review and we sincerely hope you will give us another chance to recover your impression of the hotel during a future visit.

Warm regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2019 via mobile

I’ve been to this place a lot of times. I would safely say my family love to come here and for the past few years, we’ve come here at least 3 times a year.
The kids love the private pool. The staff are friendly and always has a smile on their faces. The rooms are spacious.
We’ve tried different suites, some bigger than others, whilst some have a mini outdoor area for you to sit and relax by the pool side. But all the suites only have 1 room, 2 king size beds side by side, a small kitchen area; with a microwave and 1 wash area separated to shower and toilet.
You can also sit and relax outside at night when it’s cooling, watch and have a pleasant conversation with other guests who are fishing outside their suite.
It’s a great place, the areas surrounding it are great if you have your own transport. Will always look forward to my next trip here.

Date of stay: March 2019
Trip type: Travelled with family
Thank Imiaz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExecutiveO4, Manager at Grand Lexis Port Dickson, responded to this reviewResponded 20 March 2019

Dear Imiaz,

Thank you for your continued support and patronage, and for sharing your feedback with us.

We are extremely pleased to know that your recent stay with us was enjoyable and comfortable. Your positive review is very much appreciated and has most certainly inspired the team to continue on delivering memorable experiences.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to our beautiful hotel.

Warm regards,
The Management

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Reviewed 19 March 2019 via mobile

Grand Lexis Port Dickson is quite unique coz it’s hotel rooms have their own private swimming pool. Hence privacy for the family to enjoy their vacation. The facilities in the room is okay - same like any other 4-5 star hotels in the country. The rooms are quite secluded from the main building so we need to walk abit to get to the dinning hall for breakfast. It is made worse if it was raining

Date of stay: August 2018
Trip type: Travelled with family
1  Thank crv588
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExecutiveO4, Manager at Grand Lexis Port Dickson, responded to this reviewResponded 20 March 2019

Dear crv588,

Thank you for sharing your feedback and for making us your preferred hotel. Offering our guests an experience that is remarkable is what we strive for and we are honored to hear that we have successfully delivered this during your visit.
Thank you once again for your support and we look forward to welcoming you back for another pleasant stay at Grand Lexis Port Dickson.

Warm regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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