I love the place. As a muslim, i can enjoy my great time swimming without being watch by others n my kids really3 make use of the pool through out our stay there!! haha. The room is so spacious like it can accommodate 2 or 3 family in it. but for check in & check out, it takes quite a long time to settle. other than that i give u 5 stars!!!
Dear FarAway679400,
Thank you for sharing your feedback with us following your recent visit. We are extremely happy that we exceeded your expectations and we are glad that you had an enjoyable stay with us. As for your feedback regarding check in & check out, we will address these matters with the team and will use these as an opportunity to train and change the practices that need improving.
Your patronage is greatly appreciated and we look forward to welcome you back to Grand Lexis Port Dickson for another memorable stay.
Warm regards,
The Management
Best Hotel for relax your head from work and family trip because have private pool and nice environment . It's also have kids activities . The Room was nice and cleans This is my 3rd times stay at this hotel on holiday
Dear aimie321986,
Thank you for choosing to stay with us and for posting your review on TripAdvisor. We are happy to see your 5 star review about Grand Lexis Port Dickson and we look forward to welcoming you back for another enjoyable visit.
Warm regards,
The Management
I went there recently with my family and we love the place. Nice ambiance and great place. I also want to commend Mr.
Jaeger and Mr.Chris for assisting us all through out. They always attend to out needs and been so nice to us. They always attend us with a smile and we felt the warm accommodation because of them. Thank you guys and we will surely comeback.
Dear OAnneoO,
Thank you for choosing to stay at Grand Lexis Port Dickson. We were delighted to receive your review and learn of the excellent experience you had during your visit. We pride ourselves in delivering excellent guest service and it makes our day to learn that our efforts left a positive impression on you and as well as your family members.
Thank you once again for your support and we look forward to welcoming you back for another pleasant stay in Grand Lexis Port Dickson.
Warm regards,
The Management
I went to Avani last December and it was disappointing. The main reason I came here was to make it up to my family of our experience b there. Leaving feedback to Avani was no use as the GM responding with scripted response without making any changes or solution to the problem. I'm not sure when this Bosses will realized how much people spend to stay in their property and not getting the expected value out of it. So here we go our experience in Lexis:
So we checked in late March, I was welcomed by this wonderful person miss Punita and she's one of the security team, amazing beginning. Front desk we were greeted by miss Anisah and it was informative and smooth. Lobby looks wonderful and with front desk team behind the counter it looks elegant and high class. Way above compared to Avani. Keep it up!
A few points that needs to be looked into, during holidays we appreciate tranquility and beauty of the property, the buggy drivers should consider not playing their own music while sending us to our rooms (night shifts) Timing of waiting for buggy also needs to look into, fortunately for us the longest wait was 30min as quoted. Avani scores most on this as their buggy service was very personalized and friendly.
Breakfast was a letdown considering the standard of what the hotel advertise themselves. The service only exist for clearing only, no human touch. Most of the buffet P was not even 3 star, the jams was the lowest of quality, egg station was like only 1. The Chinese selection and nasi lemak was really good though, and the Camembert cheese was also good. Overall was 5/10 while Avani was at 6/10 (they have better coffee tea selection, and their managers and team made an effort though after we complaint the day before of how rude their staff was)
As for room, I wish that Lexis applies Avani room design as it gives more privacy even for families, other
than Lexis was head and shoulders above.
Overall, the main reason that I prefer Lexis was because of the human touch and the beauty of their property, breakfast needs massive change to be in 5 star league a more smiling buggy team would change the whole experience. Overall Lexis did took a place in my heart and hopefully, hopefully there's some changes in breakfast experience and buggy service. It would have 5star rating otherwise.
Good - I stayed in the Grand villa. The outside view from the room was nice. It was very beautiful & big room. Love it.. The pool was spacious with dining area.
Bad - The breakfast was so so. The restaurant was quite big but with confined & stuffy passage due to the seating arrangements were closed to each other.
Overall - It's still a nice place to chill for a short getaway.
Dear jidris2019,
Thank you for staying at Grand Lexis Port Dickson and for taking time to share your review with us on TripAdvisor. While we are grateful and appreciative of your compliments, we have also taken note on your feedback at Roselle. Rest assured we will address these matters with the team and change the practices that need improving.
We hope to have the opportunity to welcome you back again for a more seamless experience the next time.
Warm regards,
The Management
