Room furnitures seems outdated but we came here for their owesome private pool.The bed was comfy and clean. We ordered foods via room service and it took almost 1 hour to arrive.Probably many guests to serve during our stay. Nevertheless, do try their Imperial Fried Rice. So delicious.
Dear Fatinsh,
Thank you for sharing your experience on TripAdvisor. It is gratifying to know that you had an enjoyable stay with us. We have also taken note of your observation on the issue raised and do apologise for the negative impression reflected. It is most unfortunate that we fell short in this instance and rest assured it will be shared with the team for continuous improvement.
We look forward to welcoming you back to the resort soon.
Warm regards,
The Management
im not happy with the late check in time . and early check out . usage of the room for very short duration of time. feel the room was nit fully utilized for the amount of money we spent . hope your management could bring and early check in to make the room value for money
Dear ss021,
We are honoured you have chosen to stay with us during your trip to Port Dickson. While we appreciate your compliments, we have also taken note on your feedback and have shared your comments with the team. Thank you again for taking the time to let us know about your experience, and hope we have the opportunity to provide better service in future for you.
Warm regards,
The Management
The Grand Lexis Port Dickson is a great location and with its private pool equipped villas, offers som interestingg facilities and experiences but there is a major drawback to the hotel which management seems to just turn a blind eye to and ignore - the eating facilities in the hotel and the food they provide are fly infested. Im not talking an occasional errrand fly here - Im talking hundreds and hundreds of flies all over the room, on the tables and all over the food. And this is an indoor, enclosed facility. Horrific experience.
Dear skidrider,
Thank you for sharing your valuable feedback as it is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and we would like to extend our most sincere apologies for the frustration this has caused. Kindly be assured that your remarks have been duly noted for future improvements.
skidrider, we hope you will give us another chance to serve you better in the future. Once again, thank you for all your constructive feedback.
Warm regards,
The Management
Allow me to express my disappointment. I have a wonderful room with the private pool and the beautiful bed setup.
Check in proceed done by trainee. Process for check in was terrible slow and the lady was totally lost and don’t know what to do. My gf and I just like a stone standing at the counter and nobody to assist the trainee for check in.
First explained by the trainee, room rate unable to revert due to agoda booking. After few minutes later, again payment on personal account. Such of big confusion.
Cake arrangement, I have bank in 35 bucks for the cake arrange at 9pm 21 April.. another joke happened. 915pm only the cake delivered to my room.. 15 minutes late without apologise!
Staff just appeared at the door with the box covered cake. It should be a surprise to guest in special occasions and not to disappoint them.
Cake should with the candle light up. Plate and cutlery wasn’t prepare at all.
I opened the box and your staff force my gf and me to take pic. Staff said, to proof it in their group chat?! What ?? Totally ridiculous!
Cake with no candle light up. Fine! Insert all the candles then no lighter?! Wait again 10minutes.
Another another joke come out, I ask the staff just give the lighter for me. So that I can have my own time with my gf and will return lighter to reception..
Staff answered, can’t . You light up first because the lighter is belong to my friend. I have to light up and quickly pass back the lighter to him.. like I’m going to steal his expensive lighter!
After wish and blow the candles, then realised we have only cutlery and no plates!!!!! Use tissue to eat cake please!
Super disappointed.. after few min later! Again disturb my reception and I explain my frustration to her.. no action or manager return call to me..
If you think to have good room to stay and don’t care about service.. pls go ahead.
Otherwise, pls don’t choose this hotel
Dear Marcuslms,
Thank you for staying with us during your recent trip to Port Dickson. It is disheartening to learn that we had somehow missed the mark in providing a wholesome guest experience, and we sincerely apologise for the shortcomings. Rest assured the issues have been brought to the attention of the team for improvement.
Again, we apologise for your disappointing experience and we sincerely hope you would accord us another chance to welcome you back and turn your impression around.
Warm regards,
The Management
My family of 4 really enjoyed our stay here in March 2019. We got the villa that is over the water and indoor pool. The kids really love the indoor pool. The customer service was excellent. Checking in and out was a breeze. The breakfast spread was good. The place was overall very well maintained. We have a very memorable stay here. Thanks!
Dear dinida,
Thank you for making Grand Lexis Port Dickson your hotel of choice.
We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to our hotel.
Warm regards,
The Management
