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Reviews (754)
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All reviewsthe rivercourse dinnerthe busboutique hoteltrain tracksgourmet dinnerrushing waterjacuzzi tubperu raila wonderful stayfavorite hotelbox luncha river view roomtriple roomhighly recommend this hotelwonderful hotelafter a long day
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34 - 39 of 754 reviews
Reviewed 13 February 2018 via mobile

This Boutique Hotel is situated in a great spot if you are to go to Machu Pichu.
Bedrooms are roomie and cozy. And most important of all they are very clean.
The service could not be better !!! Specially from Jorge who was very helpful in every way always with a smile.
We had dinner at their restaurant and it was awsome. Great food !!!
I would really recommend this Hotel !!!

Stayed: February 2018, travelled with friends
1  Thank Cecilia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 February 2018

Dear Guest,

It is so wonderful to see your reviewof your stay with us. Thank you very much for taking the time to write about your time here. I am so happy that you liked your stay. I am glad that you enjoyed your time in Casa del Sol Machupicchu and would love to welcome you back again if you have time to…

My kindest regards,

Alcides De La Cruz
Commercial Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2018

We had a lovely 2 night stay at this hotel. The staff was excellent (especially Sylvia and Anahalio) who went out of their way to make sure we had a wonderful stay. Our room had a beautiful view of the river and the bed was very comfortable. Breakfast buffet was good and we appreciated the WI-FI to check in with family and friends. I even indulged in a hot stone massage which was excellent. Highly Recommended!

Room Tip: Rooms that face the river are the best.
  • Stayed: January 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Terrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 February 2018

Dear Guest,

I want to thank you for the excellent review you posted on Trip Advisor concerning our staff. Indeed, we are dedicated to customer service and I am glad that our staff could arrange and fix your needs during your stay.

I already congratulate them for the good work!

So I hope that you will keep enjoyable memories of your trip to Peru and to Machu Picchu.

I hope we will have the chance to serve you again in the future.

Kind regards

Alcides De La Cruz
Commercial Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018

The hotel provided us a very nice welcome and made our checking in a lot easier and very efficient. Hotel staff are all great and always very accommodating and very welcoming. A very special mention to Paty who always greet you with a nice and welcoming smile and attended all our requests. Our room is large and very comfortable and if you open the window you can see and hear the flow of water like a big river.

  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Chito P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 January 2018

Dear Guest;

I want to thank you for the excellent review you posted on Trip Advisor concerning our Front Desk Agent, Paty. Indeed, we are dedicated to customer service and I am glad that Paty could arrange and fix your needs during your stay.

I already congratulate here for the good work!

So I hope that you will keep enjoyable memories of your trip to Peru and to Machu Picchu.

I hope we will have the chance to serve you again in the future.

Kind regards

Alcides De La Cruz
Commercial Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2018

staff was extremely friendly and helpful. We needed a converter for electricity and the first didn't work, and they jumped through hoops to get us another. Being on the river was so peaceful, beautiful white noise for sleeping. We didn't hear trains as others have complained. Dinner was in our package and it was very good as was breakfast buffet the next morning. Very close to train station for arrival ease. beautiful chocolate tray at bed time and very good Peruvian wine --Petit Verdot blend and inexpensive!! Held our luggage until we were done with Machu Picchu and delivered to us at train station.

Room Tip: 2nd floor on the river is wonderful, with river noise to offset any train issues.
  • Stayed: January 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank OkieGeorgey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2018

One night, and that was it.
Loud train and the online rates are not considered when you walk in.
Staff seemed eager to get you in, but to stay was hard
Couldn't sleep, just too much noise and couldn't relax because of construction noises.

Room Tip: beware on the time for bookings
  • Stayed: January 2018, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Deb4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 January 2018

Dear Guest;

Thank you for your comments . We understand that you were not satisfied with your stay because the construction noises but in fact, there are not constructions around the Hotel at this time, probably there is a mistake.

Again, thank you very much for the important feedback.

Alcides De La Cruz
Commercial Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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