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All reviewsthe executive loungeclose to the airportan airport hotelminutes from the airportthe check in processbeautiful hotelinternational airportrooms are spaciousbreakfast buffetluxury hotelspecial thankslong flightcoffee shopcourteous staffbusiness tripindian foodbusiness hotel
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Reviewed 13 July 2018 via mobile

you will really fell unsafe in. this type of environment for girls literally staff checkout them very badly literally such a type of behaviour not expected with the such a big brand no big no for this hotel

Stayed: July 2018, travelled on business
1  Thank nishh t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Gandhi1, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 19 July 2018

Dear Guest,

At the onset, please accept our sincere apologies for the inconveniences caused to you due to the behavioral concerns that you have faced whilst your experience.

We have acknowledged your feedback and we have briefed the team that an instance of similar nature does not recur and necessary steps shall be taken with regards to the staff training and ethical behavioral standards.

To assist us in our continuous endeavour to make improvements, may we request you to highlight or share the names of the team members in order to understand what went wrong and how we can train the staff to ensure that esteemed guests like you does not have bad experience and feels safe with us.

Please do not let your recent experience mar your impressions about our hotel or JW Marriott. I would request you to treat this experience in isolation and as non-representive of the Marriott experience and grant us another opportunity to give you a pleasant and a memorable experience.

Thank you.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2018 via mobile

Came for a celebratory buffet lunch. There was good live music. The spread was excellent with a wide spread of good food. The drinks were delicious as well. Overall the perfect place for a special day

Stayed: December 2017, travelled with friends
Thank pratss2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Gandhi1, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 13 July 2018

Dear Guest,

Thank you so much for for sharing your feedback regards to our K3 restaurant.

Your positive words has been shared with the entire team. i am sure that this will go in long way to the team.

The same has been communicated to our team of chefs and service.

My team and I look forward to welcome you back!

Thank you.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2018

Away from crowded city. Warm atmosphere. Great food. Hospitality at its best.
you will never forget the experience. i have stayed only two day with one night. the spacious and marvelous reception area with really experienced staffs on the floor is a added attraction. the restaurant and the arrangement are also looks great, and of course the tastiness also.

Room Tip: real enjoyment
  • Stayed: May 2018, travelled on business
    • Value
    • Sleep Quality
Thank kkabbas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Gandhi1, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 12 July 2018

Dear Guest,

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at JW Marriott, New Delhi

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Your compliments about the landscaping, the service and the food, in particular, delight me. It gives me great pleasure to share your feedback with the team.

We greatly value your patronage and look forward to welcoming you back to JW Marriott, New Delhi soon.

Thank you once again.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2018 via mobile

Enjoyed buffet breakfast at the JW Marriott, Aerocity. Amazing array of food, my personal fav being the Indian counters. Both North and South Indian breakfast counters.

Service was excellent. Special shoutout to Harshit and Dharmesh Gupta for their very attentive, courteous and professional service!

Stayed: July 2018, travelled as a couple
Thank Avanthi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Gandhi1, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 12 July 2018

Dear Guest,

I am glad to know that you enjoyed K3 experience at JW Marriott, New Delhi!

Thank you for the feedback on the experience. The same has been communicated to our team of chefs and service.

My team and I look forward to welcome you back!

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2018 via mobile

Excellent hospitality by the hotel staff specially surbhi in the executive lounge. Had a wonderful time staying at the place all thanks to the well trained staff at the Marriott group. Will definitely love to visit again.

Stayed: July 2018, travelled as a couple
Thank Ekshita R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Gandhi1, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 12 July 2018

Dear Guest,

Thank you very much for posting your review about your experience at JW Marriott, New Delhi.

I am glad you left with a positive impression of our hotel setting and service.

We have also made a note of your appreciation. Your kind words of appreciation shall be conveyed to my team for whom they will be a tremendous source of inspiration.

The team at the hotel and I look forward to welcoming you back soon.

Thank you again.

Warm regards

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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