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All reviews the executive lounge close to the airport an airport hotel excellent hotel international airport rooms are spacious luxury hotel special thanks courteous staff coffee shop indian food business hotel metro station aerocity akira delhi anjali
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Reviewed 14 July 2018 via mobile

Being a Marriott Platinum Premier Elite and an SPG Platinum member, I have stayed in countless Marriotts and Sheratons over the years. I can honestly say this hotel provides superior guest experience.
The front desk staff and the executive lounge staff really go out of their way to take care of you.
Special shoutout to Surbhi from the executive lounge. She is super-attentive, very customer focused, and driven to make all the guests feel super-special.

Date of stay: July 2018
Trip type: Travelled on business
Thank Gotham G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Gandhi1, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 16 July 2018

Dear Guest,

Thank you so much for sharing your feedback regarding your stay at JW Marriott, New Delhi.

We pride ourselves on offering warm and delightful service to our guests and are glad to know that you found the staff responsiveness to be excellent. Your positive comments have been communicated to our team.

We look forward to welcoming you back soon at JW Marriott, New Delhi.

Thank you.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2018 via mobile

The rooms are comfortable, but there was a very funky smell coming from the AC. You have to pay in order to use WiFi (I guess Marriott hasn’t arrived in the twenty first century yet) and the bar was not accisble for hotel guests because they rented it out for a private event. Would be nice if they first cared about their actual guests. I will not be visiting any Marriott hotel again.

Date of stay: July 2018
Trip type: Travelled with family
Thank Joachimstr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Gandhi1, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 18 July 2018

Dear Sir,

Greetings of the day!

At the onset, please accept our sincere apologies for the inconveniences caused to you whilst your stay with us.

We have acknowledged your feedback and we have briefed the team that an instance of similar nature does not recur and necessary steps shall be taken with regards to the usage of internet.

To assist us in our continuous endeavour to make improvements, may I request you to write to me directly at nitesh.gandhi@marriott.com when you visit us the next time as I would be most pleased to look after all aspects of your stay personally.

Please do not let your recent experience mar your impressions about our hotel or JW Marriott. I would request you to treat this experience in isolation and as non-representive of the Marriott experience and grant us another opportunity to give you a pleasant and a memorable experience.

Thank you.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2018 via mobile

you will really fell unsafe in. this type of environment for girls literally staff checkout them very badly literally such a type of behaviour not expected with the such a big brand no big no for this hotel

Date of stay: July 2018
Trip type: Travelled on business
1  Thank nishh t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Gandhi1, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 19 July 2018

Dear Guest,

At the onset, please accept our sincere apologies for the inconveniences caused to you due to the behavioral concerns that you have faced whilst your experience.

We have acknowledged your feedback and we have briefed the team that an instance of similar nature does not recur and necessary steps shall be taken with regards to the staff training and ethical behavioral standards.

To assist us in our continuous endeavour to make improvements, may we request you to highlight or share the names of the team members in order to understand what went wrong and how we can train the staff to ensure that esteemed guests like you does not have bad experience and feels safe with us.

Please do not let your recent experience mar your impressions about our hotel or JW Marriott. I would request you to treat this experience in isolation and as non-representive of the Marriott experience and grant us another opportunity to give you a pleasant and a memorable experience.

Thank you.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2018 via mobile

Came for a celebratory buffet lunch. There was good live music. The spread was excellent with a wide spread of good food. The drinks were delicious as well. Overall the perfect place for a special day

Date of stay: December 2017
Trip type: Travelled with friends
Thank pratss2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Gandhi1, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 13 July 2018

Dear Guest,

Thank you so much for for sharing your feedback regards to our K3 restaurant.

Your positive words has been shared with the entire team. i am sure that this will go in long way to the team.

The same has been communicated to our team of chefs and service.

My team and I look forward to welcome you back!

Thank you.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2018

Away from crowded city. Warm atmosphere. Great food. Hospitality at its best.
you will never forget the experience. i have stayed only two day with one night. the spacious and marvelous reception area with really experienced staffs on the floor is a added attraction. the restaurant and the arrangement are also looks great, and of course the tastiness also.

Room tip: real enjoyment
Date of stay: May 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
Thank kkabbas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Gandhi1, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 12 July 2018

Dear Guest,

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at JW Marriott, New Delhi

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Your compliments about the landscaping, the service and the food, in particular, delight me. It gives me great pleasure to share your feedback with the team.

We greatly value your patronage and look forward to welcoming you back to JW Marriott, New Delhi soon.

Thank you once again.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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