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“Loved this place...but it's expensive”

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InterContinental Marine Drive
Ranked #39 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
Montreal, Canada
Level Contributor
86 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“Loved this place...but it's expensive”
Reviewed 22 March 2012

The service is impeccable, the rooms are great, the view is stunning (if you get the seafront rooms) and the location is superb.

But...
It's horrendously expensive (especially wine which is marked up 20% in much of India). The restaurants are expensive and the rooftop bar is astronomically expensive.

But it's a great place, the service is absolutely superb, the rooftop bar is worth it for the view and atmosphere alone, staff are amazing and we loved every minute of it. Everyone did everything they could to get us what we needed and where we needed to go. They even arranged for me to get a simcard for my iPad rather than having to go looking!

Hey, it's an Intercontinental. You definitely get what you pay for.

Room Tip: Get a seafront view if you can afford it.
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NeilOakshott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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651 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (175)
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English first
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2012

amazing hotel, unparalleled personalized service, great location, large & clean rooms. restaurants and dome bar were fantastic. seafront room views are suberb. highly recommended.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jayalooda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mumbai
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 March 2012

too good view of the busy marine drive from the roof top.. could have the best view of the queens necklace from there.. the food and drinks were very good.. the area near the pool is also well too hve a realaxng drink...

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank niyati d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 9 March 2012

Even from before the moment a hotel chauffeur picked me up at BOM International, the professional approach of the hotel became apparent: An SMS text message on my mobile while I am still on my plane telling me where to find the good man later on! After a smooth ride, some of the best and most cordial, yet always professional, reception staff seemed to be waiting just for me. Paper work was accomplished swiftly and after a surprise little welcome ceremony I ended up with a tilak put gently between my eyebrows and a lady showing me to my corner suite.
I can't judge what regular rooms are like but this spacious junior suite was one of the best I have seen in InterContinentals around the world! Everything was perfect, but the bed (mattress, sheets, pillows and cover) were the best ever! With air conditioning quiet and easily adjustable, I slept every night like a baby in mother's arms. Work space including all necessary gadgets was again perfect. Asking for three (free) separate WiFi access codes for laptop, iPad and BlackBerry is a smart thing to do and leads to issuance of one joint one.
Throughout the stay, (nearly) everything remained on this high level of professionalism and helped guest satisfaction immensely. Being addressed by my name by practically everyone was impressive. (I would have found it unbelievable had I not been told by managers of other properties that staff are informed every day which Royal Ambassadors are currently visiting.)
And yet, restaurant staff could use some more staff training:
Even at 10:15, staff in the Corleone breakfast restaurant still seemed a bit asleep every day. It was not always easy to catch their attention. Boiled eggs are available, but only rock-hard. Overall, the buffet is appropriate, but nothing to write home about. Upside: At 10:29 one is not given the feeling that two minutes later staff would only like to think about lunchtime.
A real little cloud, though, is the staff of the beautiful rooftop restaurant. My business partner and I had an invited guest from the Oberoi Hotel join us for dinner. All of us enjoyed the relaxed and yet classy atmosphere and the view "all the way to Dubai", as we would joke.
But catching the attention of waiters took almost physical effort and a long wait almost each time. Being told that the restaurant does not serve any coffee after our meal baffled us completely, causing also embarrassment towards our guest. To make up for the rocky road experience we had just been through, I insisted this time. And the coffee was served - eventually ...
We were not in a rush that night, but in total we probably wasted almost half an hour waiting for things - including our coffee.
Only because of the impeccable level of everything else in the hotel am I still rating the Service "excellent". The rooftop experience actually commanded a downgrade. - To save the honor of the restaurant manager, I must add that upon checkout at reception a few hours later, the man seemed to have been waiting for us to apologize and to ask me to specify any criticism. He seemed honestly grateful for what we told him and it will be extremely interesting to find out whether things have changed, for in little over a week I'll be checking in again! Which answers the question whether I would return. Of course, I would!
Bottom line: Great hotel for business and leisure, but there is no perfection under the sun!

Room Tip: Windows are pretty soundproof everywhere but top floors are more quiet and have a better view - natu...
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paquisoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
46 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 3 March 2012

Very modern with a beautiful roof terrace. I had a very nice sea view room--even though it looks over busy Marine Drive, there was little street noise. Excellent Thai restaurant.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mollybecky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Marine Drive

Property: InterContinental Marine Drive
Address: 135 Marine Drive Road, Mumbai (Bombay) 400020, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotel in Mumbai (Bombay)
#27 Business Hotel in Mumbai (Bombay)
#28 Family Hotel in Mumbai (Bombay)
#31 Spa Hotel in Mumbai (Bombay)
#33 Luxury Hotel in Mumbai (Bombay)
Price range (per night): $187 - $353
Hotel Class:5 star — InterContinental Marine Drive 5*
Number of rooms: 58
Official Description (provided by the hotel):
InterContinental Marine Drive Mumbai is distinguished by sweeping sea views, intimate surroundings and an address near the Nariman Point business district. A few minutes away are the Gateway of India, Jehangir Art Gallery, St. Thomas Cathedral and the National Centre for the Performing Arts. Nearby Elephanta Caves is a World Heritage site. ... more   less 
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Also Known As:
Intercontinental Marine Drive Hotel Mumbai (Bombay)
Intercontinental Bombay
Intercontinental Mumbai Hotel
Intercontinental Hotel Bombay

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