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Reviewed 5 March 2021 via mobile

As the name says Grand Chola, it holds true to its name with a Grand and opulent architecture similar to a Palace . Really beautiful property with a royal elegance from each and every angle. The specs are similar to a super luxury Palace. The people are so so amazing, they are like best hospitality professionals I have ever come across. Pinky and Udith received as at Chola porch and swiftly whisked us away to our room with digital contactless checking in formalities.

Deepa our personalized butler was extremely caring and took v good care of us and our kids. Kavery our housekeeping lady was super efficient. I would like than Brinda head of guest relations for her warmth and professionalism. Last but not the least Mr Zubin I would definitely recommend this property without a doubt. Food at peshwari is a must ,Mahendra the guy who served us food @ peshvari was a super guy knowledgeable quick and prompt in his service. Last but not the least thank you Mr Zubin the GM who was kind enough to upgrade us to a suite , Mr Zubin is a thorough gentleman and a ITC veteran with more than 3 decades of glorious service @ ITC. Thanks a lot guys

Date of stay: March 2021
Trip type: Travelled with family
1  Thank rajarshipanigrahi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin Songadwala, General Manager at ITC Grand Chola, Chennai - a Luxury Collection Hotel, responded to this reviewResponded 7 March 2021

Dear Guest,

Namaste!

Thank You for endorsing 'Responsible Luxury' and choosing ITC Grand Chola as your preferred destination to stay in Chennai.

We are humbled and grateful to know that the team could make your stay an enjoyable one. Udit, Pinky, Deepa and Mahendra were happy to assist you

It is indeed a pleasure to have you with us and we will look forward to welcoming you back soon.

Warm Regards
Zubin Songadwala
Area Manager South ITC Hotels & General Manager ITC Grand Chola

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2021 via mobile

Very nice hotel enjoyed a lot a true luxury hotel all the Covid guidelines were followed properly all the staff was very cooperative and helpful the food was really nice and delicious rooms were neat and clean

Date of stay: March 2021
Trip type: Travelled as a couple
Thank sanjaysingla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin Songadwala, General Manager at ITC Grand Chola, Chennai - a Luxury Collection Hotel, responded to this reviewResponded 5 March 2021

Dear Guest,

Namaste!

Thank You for endorsing 'Responsible Luxury' and choosing ITC Grand Chola as your preferred destination to stay in Chennai.

We are glad to know that you are enjoying our hospitality and service.

It is a pleasure to have you with us.

Warm Regards
Zubin Songadwala
Area Manager South ITC Hotels & General Manager ITC Grand Chola

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2021

It was a very pleasant stay. The hospitality is commendable. The hotel was functioning by taking all the necessary COVID protocols also. House keeping was done very well in our room by Praveen and Anbu. Keep up the good work, guys! :)

Date of stay: March 2021
Trip type: Travelled with family
Thank Ashlak96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin Songadwala, General Manager at ITC Grand Chola, Chennai - a Luxury Collection Hotel, responded to this reviewResponded 5 March 2021

Dear Guest,

Namaste!

Thank You for endorsing 'Responsible Luxury' and choosing ITC Grand Chola as your preferred destination to stay in Chennai.

We are glad to know that you had a pleasant stay at the property and enjoyed our hospitality.

It is indeed a pleasure to have you with us and we will look forward to welcoming you back soon.

Warm Regards
Zubin Songadwala
Area Manager South ITC Hotels & General Manager ITC Grand Chola

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2021 via mobile

It took 30 mins to check in and 30 mins to checkout. Had to stand in queue as if paying MTNL bill. No hospitality standards, people seemed to be least bothered about residents and ignoring struggling residents. It took 30 mins in night to just order food and 45 minutes to get food after that. Nobody picks call at in room dining.

I was so excited to stay at ITC chola hearing it's grandeur but it's worst when it comes to service. The carpets are torn and stained. Staff is in absolute chaos...

Last stay with ITC...

Date of stay: February 2021
Trip type: Travelled on business
Thank 920abhinava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin Songadwala, General Manager at ITC Grand Chola, Chennai - a Luxury Collection Hotel, responded to this reviewResponded 5 March 2021

Dear Guest,

Namaste!

Thank You for sharing your valuable feedback.

At the outset I extend my sincere apology for the inconvenience caused to you. May I please request you to share your contact details for us to connect with you at your convenience and address this on priority.

I will look forward to your response.



Warm Regards
Zubin Songadwala
Area Manager South ITC Hotels & General Manager ITC Grand Chola

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2021

This has been my first experience in this fantastic property with state of art facilities in the field of hospitality. My long stay here seems like a very brief stay as my longing does not end here, as the hospitality services from Front office at the start, up keep of Room and ambience by Housekeeping ably headed by Mr. Masud and predominantly, the Food & Beverage services headed by Mr. Islam, be it these staff Mr. Pankaj and Mr. Abhishek were very receptive and polite and accurate in services. Last but not the least, without a special mention of the taste & quality of the food, both buffet and Q meal, it is incomplete.
I, on behalf of the Apollo Hospitals, heartfully give my gratitude for your sincere cooperation through out this project. Keep going ITC GC. Thank you!

Date of stay: March 2021
Trip type: Travelled on business
Thank Happiness35055357378
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin Songadwala, General Manager at ITC Grand Chola, Chennai - a Luxury Collection Hotel, responded to this reviewResponded 2 March 2021

Dear Guest,

Namaste!

Thank You for endorsing 'Responsible Luxury' and choosing ITC Grand Chola as your preferred destination to stay in Chennai.

We are glad to know that you are enjoying our hospitality and service. The entire team is elated to receive your appreciation.

It is a pleasure to have you with us.

Warm Regards
Zubin Songadwala
Area Manager South ITC Hotels & General Manager ITC Grand Chola

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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