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Reviews (882)
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Reviewed 29 June 2018 via mobile

We stayed for three nights in a suite, what they call a smaller suite which was quite perfect for the two of us, the space is well utilised and provides a separate bedroom and living room with a well placed walk in closet accessible from both. The bathroom is especially spacious, just love this new concept of bathtub and shower being together alongside, not inside!!
It’s nice to be able to soak in the tub and then hit the shower
without running to the other end of the bathroom, and it keeps rest of bathroom dry.
The suite is very good value and includes evening cocktails in the lounge and airport pickup and drop off. At the lounge we were most impressed that we could order hot food off a menu as part of the happy hour! We were picked in a Camry and upgraded to a Merc for our return trip to the airport.
I did host a family dinner for 18 at the hotel’s restaurant, Vintage Asia which was all good and will review separately.

The swimming pool is very nice am glad got the chance to do
a few laps to cool off from the unbearable 40 degrees weather!
We also stayed last year in a deluxe room which I didn’t review then however would like to add that even the deluxe room is very nice. All staff very nice, friendly, and eager to please. Thank you for a wonderful stay!

Yes, one suggestion for improvement. Lighting in the room. Very difficult to get moderate lighting, either all on or all off. In the living room the bulb on the single lamp which is uncovered is so strong it goes in your eyes! And our table lamp was not functional. And many light switches need to be checked, we had trouble with the bathroom light switch need to keep pressing then it might work. Aircondition also difficult to control, too cold in the room, too hot outside! Systems need to be checked.

Stayed: June 2018, travelled with family
Thank Kovit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_JWK, General Manager at JW Marriott Hotel Kolkata, responded to this reviewResponded 29 June 2018

Dear Kovit,

We are humbled to receive such positive commendations pertaining to your stay. Thank you for choosing to stay with us once again and this time in a suite room.

Our objective is to provide a wholesome experience to our guests, and we are truly happy to know that our efforts impressed you. Your warm testimony has boosted the morale of the entire team.

I am delighted to know that you enjoyed our services,culinary offerings and the comfort provided by the team.

We hope your travel brings you back to Kolkata soon for yet another memorable experience.

Warm regards,
Gaurav Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

My recent visit to JW Marriot was stupendous. I was very much impressed by all of the staff within the hotel. I just loved the view from my room infact the food, the room service including the complimentaries were superb. As I have seen they have a tag line of “we care” , I must say they take this words very seriously, and make sure that u face no inconveniences. They are best at making special arrangements for the arrivals of your friends and family, no doubt they are expert in making the day memorable. I thank the Front office Manager Ms. Devidyuti Ghos and Cheff Abhishek and his team for the authentic food and luxurious experience. They had made my stay memorable.

Stayed: May 2018, travelled on business
Thank srikantsonar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_JWK, General Manager at JW Marriott Hotel Kolkata, responded to this reviewResponded 29 June 2018

Dear Srikant,

Thank you for taking the time to convey your compliments and for choosing our hotel for your stay.

We are pleased to know that you appreciated the overall facilities, the professionalism of the team and enjoyed your culinary experience at the hotel. We really care for our guests and want them to leave the hotel with a smile always.

It is heartening to read that our guests value the attentiveness of the team and their efforts to provide excellent service. I am sure that this feedback will serve as an encouragement for Devi, Chef Abhishek and the rest of the team.

We would love having you back and look forward to the opportunity of welcoming you again in the very near future.

Best regards,
Gaurav Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Very conveniently located on EM Bye Pass, quite equidistant from the airport and southern / central part of the city.

Modern spacious rooms with very nice decor with hints of local flavor.
Massive luxurious bathroom. One can spend hours there.
Oven view of greenery and some construction.
Very good food.
Warm service staff.

Stayed: May 2018
Thank FunFunny999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_JWK, General Manager at JW Marriott Hotel Kolkata, responded to this reviewResponded 28 June 2018

Dear Guest,

Thank you for choosing our hotel as your accommodation choice during your recent stay and taking the time to share your feedback.

We are glad to learn that you had an overall pleasant visit and particularly appreciated the warmth extended by the team to make you feel comfortable.

Thank you for liking the design of our massive marble bathrooms that boasts of sophisticated modish décor. The beautiful scenic view of the city from the rooms is indeed very pleasant.

Thank you once again for your feedback and we hope you will give us the opportunity of welcoming you again.

Best regards,
Gaurav Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

Excellent ambience..nice view..food was ok..not too outstanding..the servingvtine for 2 glasses of wine was 15 mins...thecwaiter put a bottle of Kelzan volcanic water which was charged INR 175 .i was a bit disappointed with the service..way to go jw marriott

Stayed: April 2018, travelled with family
Thank ARINDAM R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_JWK, General Manager at JW Marriott Hotel Kolkata, responded to this reviewResponded 25 June 2018

Dear Arindam,

Thank you for taking the time to share your feedback based on your recent dining experience at JW Kitchen.

We completely value and appreciate your feedback as it helps us to focus on what is imperative for our guests. I am pleased to read that you liked the hotel ambience, however I regret to learn that your recent experience fell short of your expectations, with the time taken towards serving wine and the cost of the packaged drinking water bottle.

We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. We hope to welcome you back to the hotel soon.

Best regards,
Gaurav Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

I like this hotel very much. Everybody is friendly here in this hotel. I have been staying in J W Marriott Kolkata since its opening. Found some staff members extraordinary and worth mentioning a name -Roshni, at Lounge. She is helpful always. I found her whole day attending me and my guests with smile.

My heartfelt thanks to Roshni and to Nandini at Front Desk. Also my thanks to Chep Vivek and Anil at the restaurant.

Want to see these guys soon!

Stayed: May 2018, travelled on business
Thank Alamgir H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_JWK, General Manager at JW Marriott Hotel Kolkata, responded to this reviewResponded 25 June 2018

Dear Alamgir,

We are humbled to receive such positive commendations pertaining to your stay.

Thank you for choosing to stay with us once again. Our objective is to provide a wholesome experience to our guests, and we are truly happy to know that our efforts impressed you.

Your warm testimony has boosted the morale of the entire team, especially Chef Vivek, Roshni & Nandini. I am delighted to know that you enjoyed our services and the comfort provided by the team.

We hope your travel brings you back to Kolkata soon for yet another memorable experience.

Warm regards,
Gaurav Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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