My husband and I went into S&S on Tuesday , 08/29/ for a burger and a shake. We arrived at 4:50 pm and were seated and the server took our order. We ordered two shakes and both of us ordered a burger with fries and two glasses of water. My husband also ordered a cup of chili. Our water was brought right out. We sat and waited for over 30 minutes on our food .When they brought my husband his chili the top was crusted over like it had been siting back there on the counter for a WHILE. He had to ask for a spoon and crackers for his chili. His burger had grease dripping out of it . There were very few fries on either plates, but we ate our food and still we had not been brought our shakes. While we were still waiting for our shakes a group of young people came in and went up to the counter and started a conversation with some of the servers . They stayed about 10 minutes were all given a shake and they went back out the door and left. It was then that my husband and I realized that we had been waiting for an hour for TWO shakes when they had just given 5 to the young people that had just left. I don't know if they placed their order in the drive through and just came inside for them or not but still no one should have to wait that long for a shake. But that was not even the worse part , when we finally got our shakes after waiting for an hour they were melted . Just some melted ice cream with runny whip cream on top. Needless to say I WILL NEVER BE BACK TO STEAK AND SHAKE and will tell everyone I know about my experience there.
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