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Reviews (1,634)
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All reviewssorbetthe riverrooftop poolonde ondecinnamon soapjonker streetriver view roomturn down servicelittle touchessemi buffetala cartecold towelsbig bathtubbeautiful hotelceiling fanhard rock cafestone's throw
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Reviewed 13 December 2017

The location and view was perfect. Room was very comfortable and the spa was amazing. Staff is friendly and helpful. Walking distance to Jonker. Overall a really lovely stay and we will definitely return again.

  • Stayed: December 2017, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank surya_p88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCdR, General Manager at Casa del Rio Melaka, responded to this reviewResponded 15 December 2017

Dear surya_p88,

Thank you for taking your time to provide us with such a positive review. We are delighted to hear that you have an enjoyable stay with us especially on your room and our friendly staff. We are looking forward to welcome you back to your home by the river.

Warm Regards
Michael Quay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2017

We had a one night stay at Casa del Rio during a weekend where Melaka was packed with people. The location of the hotel is fantastic for its accessibility to Jonker Street although getting the car in to begin with is a pain because of the bad traffic flow at the main thoroughfare.
The sorbet at check-in was delicious and Watin (an intern from Republic Polytechnic) did a great job in explaining the features of the hotel as she showed us to our rooms. The short-haired lady at the front desk who checked us in (but whose name I did not get) exemplified service further- she was still there the next day and went the extra mile to handle all the arrangements when I needed help to send a package to KL via courier and my dad needed directions on the best route out of Melaka back to Singapore. She was patient, courteous and very efficient.
The property is beautiful although the rooms are showing a bit of age and the swimming pool could do with a bit more cleaning; but we will return because of the attentive and excellent service that we experienced.

  • Stayed: December 2017, travelled with family
    • Value
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Thank tenten99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCdR, General Manager at Casa del Rio Melaka, responded to this reviewResponded 13 December 2017

Dear tenten99,

Thank you for taking your time to provide us with such a positive review. We are delighted to hear that you have an enjoyable stay with us especially to read that Watin has been mentioned in your comment. We will definitely be reviewing the highlighted issue with our team for future improvements. We are looking forward to welcome you back to your home by the river.

Warm Regards
Michael Quay

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Reviewed 11 December 2017

Beautiful room, comfortable bed, nice view from terrace. Roof top swimming poor was excellent! Stuffs were friendly and quite attentive. Although omelet for the breakfast was a little bit too hard, variety of menu were enough. We really enjoyed our stay. Thanks

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 693hitoshif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCdR, General Manager at Casa del Rio Melaka, responded to this reviewResponded 13 December 2017

Dear 693hitoshif,

Thank you for taking your time to provide us with such a positive review. We are delighted to hear that you have an enjoyable stay with us especially on your room and our Bar Sol. We are looking forward to welcome you back to your home by the river.

Warm Regards
Michael Quay

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Reviewed 7 December 2017 via mobile

The hotel was very elegant! Family room is perfect for 4 of us. It's huge & has balcony & the view was so relaxing overlooking the river.

The room is clean & the bed was so comfortable. The toilet has a huge bathtub & clean.

Swimming pool at the rooftop was nice & clean that can see the cityview.

A few minutes walk in all the attractions. A Famosa, Jonker street, St. Paul church, Christ Church etc.

The staff always wear a smile. They're so accomodating & friendly.

Indeed, Casa del Rio is a home by the river!
Keep up the good work!

Stayed: December 2017, travelled with family
Thank annejo r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCdR, General Manager at Casa del Rio Melaka, responded to this reviewResponded 11 December 2017

Dear annejo r,

Thank you for taking your time to provide us with such a positive review. We are delighted to hear that you have an enjoyable stay with us especially on our location, room and cleanliness. We are looking forward to welcome you back to your home by the river.

Warm Regards
Michael Quay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2017

I was looking for a short relaxing getaway. I am not into shopping and walking, so the room was awesome and the facilities is perfect for a lazy getaway. Just staying in the room and watching TV.

They could have added more channels. Otherwise all good :)

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank muina_heng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCdR, General Manager at Casa del Rio Melaka, responded to this reviewResponded 11 December 2017

Dear muina_heng,

Thank you for taking your time to provide us with such a positive review. We are delighted to hear that you have a relaxing stay with us and we will definitely be reviewing your highlighted comments with our team for future improvements. We are looking forward to welcome you back to your home by the river.

Warm Regards
Michael Quay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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